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Stanley Steemer

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

At Stanley Steemer, we’ve been cleaning carpet since 1947, the year our founder, Jack A. Bates, invested $2,300 into a home-based carpet cleaning company. Today, still family-owned and led by the third generation, the Dublin, Ohio-based company is synonymous with everything clean for your home and business. Additional DBA - Stanley Steemer International Inc.

Services we offer

Carpet, tile & grout cleaning, furniture & leather cleaning, area rugs, autos, boats & RVs, water damage restoration, air duct cleaning, hardwood floor refinishing, flooring sales & installation.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.454 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
26%
3
6%
2
6%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.5
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 54 reviews

primo R.
03/2021
1.0
carpet cleaners, ceramic tile
  + 0 more
THE JOB DONE ON MY TILE FOOR WAS AN ABSOLUTE DISASTER FIRST OF ALL WHEN WE CALLED ABOUT THE FLOOR THEY SAID $139.00 I ENDED UP PAYING OVER 200 THE KID CAME IN AND INFORMED US THAT BECAUSEE OF COVID HE WAS RUNNING LOW ON THE CLEANING SUPPLIES SO I SAID THEN WHY DID YOU COME BUT HE SAID I COULD WASH THIS NICE AND BUT SOME CLEAR COAT ON (and that was an extra 69.99) SO WE SAID OK WE WANTED TO PUT OUR HOME BACK TOGETHER MY HUSBAND SAID HE WAS THE LESS THAN 1|2 AN HOUR WHICH WAS DEFINETLY NOT ENOUGH TIME TO DO THE PROPER JOB FOR TILE AND GROUT I BELIEVE HE DID NOTHING LEFT THE FLOOR WET AND TOLD US TO PUT FAN ON TO DRY IT WELL I CAME HOME TO THE DIRTEST FLOOR IT WAS LIKE HE WASHED WITH DIRTY GRIMEY WATER WE CONTACTED STANLEY STEEMER AND THE LADY WAS VERY NICE ABOUT THE WHOLE THING WE ASKED TO SEE A MANAGER BUT THE GUY THEY SENT DIDNT REALLY DO ANYTHING JUST TOLD US TO CONTACT THE OFFICE ON MONDAY WHICH WE WILL DO WOKE UP MONDAY AND PUT STOP PAYMENT ON THE CHECK I WASN'T GOING TO WAIT FOR MY MONEY AND PLUS I WANT MY $35.00 FEE FOR THE STOP PAYMENT FEE I AM VERY MAD AND UPSET ABOUT THE DEAL AND I ALSO HAVE THE VIDEO TO PROVE THE DISGUSTING JOB THAT THEY DID DONNA RONDINONE EAST HARTFORD
Description of Work: TILE FLOOR

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$222

Nancy L.
07/2019
5.0
carpet cleaners
  + -1 more
They did an excellent job. The sent someone locally the next day after I called them for service. They were very professional, friendly and helpful, so as the assistant who came with him.
Description of Work: Carpet Cleaning Service on the Hallway and Stairs and a Bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

George F.
11/2017
3.0
carpet cleaners
  + -1 more
Job went okay, but the guy kept trying to sell me stuff. Didn't need that.
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


George F.
10/2017
4.0
carpet cleaners
  + -1 more
I didn't appreciate them trying to sell me stuff. They were fairly quick in and out of here rather quickly.
Description of Work: Came out and cleaned carpets. They tried to sell me stuff.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris C.
09/2017
4.0
carpet cleaners, upholstery cleaning
  + 0 more
They were able to get to our house in 24 hours. Did a good job cleaning, but due to rainy weather it took more than 24 hours to dry. Basement carpet still smells a little musty. It was a little pricey for 2 small area rugs, basement carpet, and 2 pieces of furniture. But they were the only carpet cleaners who picked up the phone on a weekend.
Description of Work: Carpet and upholstery cleaning in my home on short notice.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Janis S.
09/2017
5.0
ceramic tile
  + -1 more
It worked out great but some of the grout came out and mold started to form. They are generally into carpet and rugs and I called them for something that they don't normally do.
Description of Work: Tile/Grout Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NANCY U.
08/2017
5.0
carpet cleaners
  + -1 more
It worked out fine they were very good. They informed me to ask for Ash and Luis to come back and do my upstairs. They were very polite and reasonably priced.
Description of Work: Carpet Cleaning Services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelli G.
05/2017
4.0
carpet cleaners
  + -1 more
Missed one spot in the master bedroom
Description of Work: Cleaned bedroom carpets

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregory S.
04/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Excellent. They did a great job. Their price is decent. The quality was good. Their responsiveness was quite good. Their punctuality and professionalism were perfect. We have used them several times. The rugs are clean. The workers were very professional. The work takes about an hour or two for three rooms.
Description of Work: They cleaned our rugs and wall to wall carpeting for three rooms and deodorizing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Rosemary C.
01/2017
5.0
carpet cleaners
  + -1 more
They were “5’s”, they get the job done. I did a contract for 3 cleanings and I think the total of the contract was somewhere around $500. We don’t have a lot of carpeting, but we have a dog. I have another cleaning with them and I will probably renew the contract. Just be clear with what you want done. They do try to sell you other products when they show up, which I understand. But, you probably don’t need them, just know what you want before they come.
Description of Work: I have a contract that I use with Stanley Steemer for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Peg B.
08/2016
5.0
carpet cleaners
  + -1 more
Very well- Trevor C and Jose C arrived early. They were in an out in one hour- They were very professional and courteous and worked hard to get all the stains out. The carpet looks beautiful and we are very happy with it.
Description of Work: We had wall-to-wall carpet steam cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Nancy M.
08/2016
5.0
carpet cleaners
  + -1 more
They did a fantastic job and it didnt take all day.
Description of Work: carpets cleaned, scott guarded and deodorized. They were very nice and did a fantastic job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$288

Pat B.
05/2015
5.0
carpet cleaners
  + -1 more
Went very well. Technician was polite, very helpful, and worked hard removing some stains. Carpets were damp for about one full day. All odors are gone.
Description of Work: Cleaned area rug, steps, hallway to bedroom and about 1/2 of the bedroom ( walk areas ). Mostly to clean rugs due to dog.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Desiree D.
02/2015
4.0
carpet cleaners, upholstery cleaning
  + 0 more
We hired SS to clean our carpet (only 1 room) and deodorize and protect our furniture (1 chaise, 1 recliner, 1 love seat, 1 sofa) Overall the men that came did the job very quickly, and the carpets looked and smelled amazing when they left. Overall, making the appointment online and using the promo codes on Retailmenot.com, allowed me to stay within budget. I really liked that they show you what they are doing, and explain it as they go. The two tech's were very nice and I would definitely hire SS again for my carpet needs. I was not interested in doing the deodorizing at first, but the tech threw it in for more than 60% off. It was definitely an "up sell" but worth it. Overall good prices, service, and professionalism.
Description of Work: Carpet Cleaning Deodorize carpets and all furniture.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

Donald W.
01/2015
5.0
carpet cleaners
  + -1 more
They did a beautiful job. They removed anything that was on there; the stains or anything. Then they cleaned it. When they got through with it, we never knew anything had ever happened there. They were doing everything they could to get rid of everything that was on the carpeting. It looked like I had totally brand new carpeting. They are very good. I just showed them what bothered me and requested if they could remove that. They would just remove anything that they thought could be removed. It's very helpful. It makes me feel very good. With regard to price, I'm willing to pay the price because when they get through with it, my carpeting looks so good. They did everything totally perfectly.
Description of Work: They came in and cleaned out my front floor. They were cleaning my carpeting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Deb S.
01/2014
4.0
carpet cleaners
  + -1 more
2 rooms, 2sets of steps & finished basement.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Joan M.
11/2013
5.0
carpet cleaners
  + -1 more
It went very well! Very professional company. I originally requested to have the bedrooms and hallway cleaned because I thought the other areas were too far gone for cleaning. When I made the appointment, I requested the provided also give me a professional opinion on whether the other areas could be cleaned. I was given a time window for the appointment. The day of the appointment, I received a call indicating they are on their way and which town they were travelling from. I thought this was nice as it allowed me to gauge their time of arrival. They arrived and offered to demonstrate what the areas I was concerned about would look like if they cleaned it. I agreed and the demonstration was done. Since it cleaned so well, I agreed to have them clean all the carpeting which changed the price. I liked the fact that I didn't feel pressured to have them clean the additional areas. They demonstrated what it would look like and then left it up to me to adjust the work order if I wanted to. They recommended stainguard which I was not originally going to get but considering how bad these carpets looked and the fact they were letting me decide, I figured why not. I would definitely use them again!
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Judith R.
07/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The two men were punctual, courteous and did a great job!
Description of Work: I had a deep chocolate stain on one cushion of my Ethan Allen couch. They got it off easily and did a great job cleaning this piece of furniture!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Kristen L.
06/2013
5.0
carpet cleaners
  + -1 more
The previous owners of our new home had a dog and a strong dog odor lingered in the house when we moved in. After doing some online research, we decided to replace some of the carpeting and have the rest professionally cleaned. I liked Stanley Steemer's online scheduling option and I was able to get a convenient window the next day. The guys who came - Lenny and Jordan - were great: polite, careful, friendly to my kids who were curious about their big machines. They called about 20 minutes before arriving, confirmed what services I had ordered once they arrived, and then got to work, even asking me to approve the work they'd done to see if I wanted them to go back over any areas. I couldn't believe the difference that their work made. The dog smell is gone from the rooms they treated and the carpets look much, much better. I am 100% satisfied with the service I received and will definitely use this company again in the future.
Description of Work: Steam cleaned, "protected," and deodorized three carpeted rooms, carpeted hallway, and carpeted stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Rosemary L.
04/2013
3.0
carpet cleaners, upholstery cleaning
  + 0 more
Overall it went ok. I could see a difference in my sofa but I had to get towels to keep the water from messing up our hard wood floors. The guys that came were nice enough be they were looking all over the house, within the area, and constantly trying to sell more products. For instance we have treads on our stairs - they were new but the guys thought they should shampoo them. And they wanted to shampoo our carpets upstairs, and they tried to sell us floor mats, and it was just constant and was a pain in the .... About a week later the phone calls started trying to sell more services. Around the holidays they started again. When companies do that type of sales tactic I shut down and don't use them again and that's how I feel about Stanley Steamer.
Description of Work: Stanley Steamer came in to shampoo a sofa, love seat and two chairs.They did NOT do our carpet but I can't seem to remove that item.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$530

April G.
12/2012
2.0
carpet cleaners, upholstery cleaning
  + 0 more
On the phone when I called for a quote, I was told that the carpet would dry in a few hours. I was amazed. I voiced this amazement that it would dry that quickly to the woman. I said that they must have very strong vaccums to pull out the spray. I was again told yes, that it was just a few hours. On the day of service, the guys arrived pretty close to the schedulded time. They were pleasant. They said ot would be about 12 hours to dry. They did a good job on the sofas but it took a day to dry. This meant we had no where to sit since we were expecting just a few hours. the rug had previously been treated by a dry cleaner after a cat peed on it. It hadn't smelled since then until Stanley steamer cleaned it . They reversed whatever the dry cleaner had done. I had to throw it out. It took about 3 days for our carpets to dry and they were very mildrewy. It took weeks for that smell to clear out. They guys had to come out 2 more times. The first time they sprayed again and added a deoderant. Thus didnt work and the floors were wet again. They then stopped being nice and were blaming us for it not drying. Finally they left the big blower fans and we used them for a day and it finally dried. The smell stayed though. We used arm and hammer on it a couple of times and it is better. I do wonder if I now have a buildup of mold because of their treatment. We also had to board our dogs until the floors dried which was another additional cost along with the new rug.
Description of Work: I had 3 couches, a rug, and the carpet in 3 rooms and a hallway cleaned. The date above is likely not accurate. I can't remember the exact date off of my head.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$900

David J.
12/2012
3.0
carpet cleaners, ceramic tile, oriental rug cleaning, upholstery cleaning
  + 2 more
The two men were pleasant..they left no mess..one worked harder than the other..I kept reminding them to watch the hoses while going upstairs so they wouldn't knock down my Xmas tree..they complied.. Not upset about the price or workers..just think they could have done a better job on the carpets and furniture...There was a very evident spot on the corner of the family room area rug as they were leaving..I pointed it out and they spotted it and it came clean.. The tile man worked very hard and was very knowledgable..The hardest worker of the two..They called me in the AM to tell us they were on the way and arrived on time.. They were very polite..
Description of Work: Good on living room carpet..still some light spots..fair on area carpets..Upholstery was fair..still ink stains on ottoman and half chairs..They did do an excellent job on our porcelain tile in the kitchen/hallway/foyer/powder room..We had them steam clean and then seal the grout ..We decided to have them seal after a demo in house the same day they came....We are happy with the results as the area is much brighter.. I stated that we would not have them back, but we would have them again for the tile, but not anything else...Since you just have two boxes..yes/no not maybe, I would like to clarify as yes for the tile..and no for anything else..

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$980

Kevin W.
12/2012
5.0
carpet cleaners
  + -1 more
I have used this company a few times. I usually get email promotions that are coupons for some decent savings. It seems like without the coupons, they are a little bit more expensive than other carpet cleaning companies. Recently I had them out to clean two carpets and deodorize them. The scheduling is very easy on-line and they have a ton of windows available to schedule at your convenience. I had them out on a saturday. The company called me in advance when the crew was finishing up their prior job and headed over. They came by about 20 minutes after the phone call. They went right to work on the carpets. They were very careful with their hoses and equipment so as to not scratch the walls or the furniture. The have to leave the door open to run the hose from the truck up in to the room, this concerned me because of the house being heated, but they drape a heavy cloth over the gap between the door and it seems to work great keeping the heat in. The carpets came out great. One was very pet stained, it was cleaned well after but still had an odor to it. The service tech explained that it was probably in the pad below which makes sense to me.
Description of Work: I had two carpets cleaned and deodorized.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Maureen H.
10/2012
5.0
carpet cleaners
  + -1 more
Most stains came out, but some areas were heavily soiled. A few stains have come back, which we knew might happen. The crew (2) was here on time and were very pleasant. My husband had moved most of the furniture out of the rooms with wall to wall, so they had easy access. We had a 15% discount -- cannot remember whether an angies discount, or some other promotion. They had several running at the time. Regarding several of the Area Rugs, I will have them taken out to a specialty cleaner next time. One needlepoint rug has some minor damage to threads.
Description of Work: Wall to wall carpet cleaned (equivalent 3 rooms + 2 stairways): Living Room, Family Room, Foyer, Two Entry Halls (about 600 s.f.) Front stairway, Back stairway Area rugs cleaned (6) 8.6x12; 6x9; 4x6; 3x8; 4x6; 3x4

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$428

Susu L.
08/2012
5.0
carpet cleaners
  + -1 more
They are very good. I use them once a year. They are very professional, courteous, and punctual.
Description of Work: They cleaned two rooms of carpet and protected one.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118
    • 1(current)
    • 2
    • 3

Contact information

230 Murphy Rd, Hartford, CT 06114

www.stanleysteemer.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
House Cleaning,
Flooring Sales and Installation,
Air Duct Cleaning,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation,
Dry Cleaning

FAQ

Stanley Steemer is currently rated 4.4 overall out of 5.
Stanley Steemer accepts the following forms of payment: Check
Yes, Stanley Steemer offers free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
No, Stanley Steemer does not offer emergency services.
Yes, Stanley Steemer offers warranties.
Stanley Steemer offers the following services: Carpet, tile & grout cleaning, furniture & leather cleaning, area rugs, autos, boats & RVs, water damage restoration, air duct cleaning, hardwood floor refinishing, flooring sales & installation.

Contact information

230 Murphy Rd, Hartford, CT 06114

www.stanleysteemer.com