Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Safeside Chimney & Duct Cleaning
Chimney or Fireplace Service, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Safeside Chimney and Duct Cleaning is a full service chimney and duct company. All of our service technicians are fully trained to take care of any and all of your particular needs. We are fully licensed and insured. We are an accredited business of the Better Business Bureau and The National Chimney Sweep Guild; and as members of those organizations, we subscribe to the principles and services of each.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Chimney cleaning , Chimney Repair , Chimney rebuilding and relining , Air Duct Cleaning , Dryer Vent cleaning , wood/pellet stove sales and installation and more ...
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4163 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 15% | ||
| 5% | ||
| 6% | ||
| 4% |
Showing 1-25 of 163 reviews
Steven T.
Nov 2024
Would give 0 stars if possible. Willing to take money for a job upfront and not really willing to follow through with all of the work. Have a brand new pellet stove I can’t use because they “don’t” do permit work. I’m not sure who they think is supposed to get it approved and provide the documentation since they pulled and submitted the permit. You’d expect for this kind of money (~$8K for this job) that all aspects of the job would be taken care of instead of the homeowner having to figure out how to get the inspector the uL rating on some foil wrapping the contractor used. Beyond frustrated with this company and will never use again. They took initial payment in July of 2024 and only have months of phone calls did they finally do the job only to bail on completion at the permit stage. -1 stars?
Steven P.
Jan 2021
Was disappointed. We had used them last year without any issues. This year they had tracked a lot of soot on to our tile floors. As I was cleaning it up the technician ignored me and explained to my wife that we needed over 6000 dollars in repairs using scare tactics. We had another company do repairs for 150.00. Do not hire them they are now con artists. They should be investigated for unethical practices.
Response from Safeside Chimney & Duct Cleaning
"I would love to check into this for you and see what happened. However, I am having a very hard time finding this file by name alone. If you could please provide the address of the home, I would be better able to check into this for you. Your help regarding this matter is greatly appreciated."
Craig J.
Apr 2020
Kevin found the problem right away and took care of it in 30 minutes. I was very happy with the work and professionalism.
Shodhan S.
Jun 2018
Good . The technician was good at explaining everything.
Carole S.
Mar 2018
They cleaned the chimney and water proofed the cap. Joe showed me a video of what they did and the job looked good. I highly recommend this company. They were honest and told me what needed to be done in the future.
Douglas M.
Jan 2018
Guys were great. Clean, knowledgable, and informative. Also noted a problem with my furnace while cleaning the chimney.
Walter F.
Dec 2017
Instead, they stated: 1. (Duffy) “ would not be comfortable trying to repair the fireplace.” 2. (Ball) “ recommended that the ”Smoke Chamber” be “parged” (sprayed with an insulating high temperature mortar). Offered to do the job for $1,400. (From the pictures he took of the smoke chamber it was clear that, in fact, the smoke chamber had already been “parged”. 3. (Napolitano) offered “to install a Bell Fire Retrofit System for $12,000.” I was upset that I had a beautiful fireplace that could not be used. However, what I was being told did not make sense. At the suggestion of a neighbor, I called my Town Fire Marshal. He offered to come with the Town building Inspector to review the fireplace two days later. In the Building Inspector’s and Fire Marshall’s view, the smoke chamber was already parged and the fireplace was safe to use without any further work.
Response from Safeside Chimney & Duct Cleaning
"We respectfully disagree. Three highly reputable companies, all of which have been in business for 20 plus years , and are active in ongoing training provided by our industry through the guild and chimney safety institute , all explained that the fireplace has a defect that put the fireplace safety in question. Looking at the pictures we took ; Far up into the smoke chamber , where the first flue tile is set , there is hollow block exposed that can allow hot flue gasses , embers , and creosote to leach behind the tiles into potentially unprotected areas of the chimney system. The code describing the way the smoke chamber should be built is : RIOOl.8 Smoke chamber. Smoke chamber walls shall be constructed of solid masonry units, hollow masonry units grouted solid, stone or concrete. Corbelling of masonry units shall not leave unit cores exposed to the inside of the smoke chamber. When a lining of firebrick at least 2 inches (51 mm) thick, or a lining of vitrified clay at least 5/g inch (16 mm) thick, is provided, the total minimum thickness of front, back and side walls shall be 6 inches (152 mm) of solid masonry, including the lining. Firebrick shall conform to ASTM C 27 or C 1261 and shall be laid with medium duty refractory mortar conforming to ASTM C 199. Where no lining is provided, the total minimum thickness of front, back and side walls shall be 8 inches (203 mm) of solid masonry. When the inside surface of the smoke chamber is formed by corbeled masonry, the inside surface shall be parged smooth. Solution - Fill the area with proper refractory masonry to the above specifications or bypass the area with a listed chimney liner."
Monique A.
Nov 2017
Very quick
Susan H.
Sep 2017
Great job and very easy to work with.
Bob K.
Sep 2017
On plus side, they were punctual and did a good job on chimney cleaning. On con side they tried to high pressure utilization of their repair and other services plus claimed that their was a dangerous condition. We had other contractors look and there were not major issues. Plus the cost to fix of the other contractors - one chimney had to have a liner put in - was 50% less that what was quoted by safeside.
Response from Safeside Chimney & Duct Cleaning
"Management would like to be certain that our technician our technician followed procedure. However, we are having a hard time locating your file by any of the information that you have provided. Was this perhaps for a different address than is listed here? Any help you would be willing to give us to locate the proper file would be greatly appreciated."
Lauren M.
Sep 2017
The guys came on time and very helpful in answering any questions I have about using a wood stove chimney. Joe showed me what is the soot should be like to keep the chimney in good condition. He also took a look at another chimney in the basement to just to make sure it's in good condition and also the oil furnace exhaust. When the guys were done, they cleaned up the area well and asked if I had any other questions before they left. I purchased a discounted price for chimney sweep for $129 through Angie's List but since I have a wood stove there was an additional $20-30. FYI for those with a wood stove insert.
Lata A.
Aug 2017
Seemed fine. But in the spring, I used Superior Air Duct Cleaning out of MA, and they used an upward spiraling brush to do the same job. No need to go onto the roof. $99.
Response from Safeside Chimney & Duct Cleaning
"Sweeps can certainly be done from the bottom. However, with our technicians being certified by the Chimney Safety Institute of America, we do perform a Level 1 general visual inspection of the chimney while we are cleaning. If we see any areas of concern, we do take digital pictures to show the home owner what we are seeing and help them understand any recommendations they may make. We have experienced that our prices are generally comparable to other companies in our area; a little higher than some and a little lower than others."
Sandra H.
Aug 2017
The extra work was done that day. They did a great job and were very professional.
Response from Safeside Chimney & Duct Cleaning
"We are happy to see that you were pleased with our work. We look forward to being your life long chimney company."
Ken S.
Aug 2017
I called Safeside for a chimney inspection. They inspected the chimney and took pictures of problem areas. (Inspection is $85, but is goes to any repairs.) They explain the nature of the problems and implications. Then I was informed about my options. They were able to fix the problems same day and I got a 10 year warranty.
Robert L.
Jun 2017
very good job
Bea S.
May 2017
Very well. From day that someone came to give an estimate through my scheduling the work and its eventual completion, the process went like clockwork. I asked for 48 hours notice before they arrived and got this so I could arrange being home to provide them access to water and electricity. The guys arrived as promised, focused on the work and the entire job (plus cleanup) was performed and completed in one day. The crew consisted of two guys. I asked for the used brick for my garden and this was include din the work order. Years past we used them for a chimney liner when converting from oil to gas - loved them then, love them now.
Response from Safeside Chimney & Duct Cleaning
"Thank you so much for your kind words. We strive for excellence here at Safeside Chimney and Duct Cleaning. We look forward to being your life-long chimney company."
Andrea M.
Apr 2017
These guys were excellent. My water heater kept clicking off. My warranty company kept stating that there was a problem with the liner that they replaced and that there was back draft. Gentleman came out and actually showed me how to tell if it was in fact backdrafting. Turns out it was a known problem with the water heater and my Warranty company replaced the water heater. The company went above and beyond by researching know problems with my water heater make and model.
Response from Safeside Chimney & Duct Cleaning
"I am glad we were able to help you with the problem that you were having. Please do not hesitate to give us a call with any questions. Our office is open from 8 am to 7 pm Monday through Friday with a 24-hour voice mail system that we check daily."
GAIL B.
Feb 2017
Theor work was good and it was expensive.
Jonathan O.
Jan 2017
Everything was great. I will definitely use Safeside again.
Bari R.
Dec 2016
I bought the deal through Angie's List, and the work went well. The area was left perfectly clean. They had some great recommendations based on the inspections, all of which were very reasonable.
William M.
Nov 2016
See comments above.
Sandra H.
Nov 2016
After they cleaned the fireplaces, the technician advised that the work be done and offered me a discount to have it done that day. They were quick and professional. I would definitely recommend. I had both my chimneys capped and sealed.
Lata A.
Oct 2016
From what I can tell, fine.
Christopher B.
Sep 2016
We have used Safeside now on three occasions. On the first two occasions, a chimney cleaning and repair of the crown area of our chimney, there were no issues. However, on our last appointment, there were a number of issues. We were given a "12 to 4" window for the cleaning, and I was asked to be sure that I was at my home by noon. I took time from work to be available for the appointment. At 1:30 p.m., I contacted the office and asked if there was an estimate as to when the technicians would be at my home. I was told it would be a half hour to forty five minutes. About fifteen minutes later, I received a call from the technicians themselves, indicating that it would be unlikely that they would be at my home by 4. After speaking with the technicians, I called the office to complain about the discrepancy, and was told I would have no choice but to reschedule but I would be given a $20 credit towards the service. I explained that I would have to call them back, as I needed to check my schedule and was not sure I wanted to have them perform the work, after they had missed my appointment. I left home and went to my office, only to be called by the company 5 minutes after I had arrived that they were on their way to my home. Because I had already scheduled my day around the appointment, I agreed to meet the technicians and have them perform the work. The technicians were very apologetic about the issues I had encountered. I was concerned, however, that they did rush through my job as they were trying to catch up with their schedule. After reviewing my invoice, it also appears that I did not receive the $20 credit that was promised, although in fairness that is certainly something I should have reviewed before they left. I did call the following Saturday and mentioned the credit, and was told someone would call me back, but I have not heard from anyone as of the date of this review. My rating is based largely on the fact that the prior jobs went without incident; however, after this past experience, it is unlikely that I would use them again. Updated as of 10/14/2016: I have received a check for the credit that was promised.
Response from Safeside Chimney & Duct Cleaning
"My sincerest apologies that this has not as of yet been settled. I will be getting this resolved in the next day or two for you. I have in front of me a refund check in the amount of $20 that will be going out in tomorrow's mail."
Natalie R.
Jul 2016
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Safeside Chimney & Duct Cleaning is currently rated 4.4 overall out of 5.
Safeside Chimney & Duct Cleaning accepts the following forms of payment: CreditCard
Yes, Safeside Chimney & Duct Cleaning offers free project estimates.
No, Safeside Chimney & Duct Cleaning does not offer eco-friendly accreditations.
No, Safeside Chimney & Duct Cleaning does not offer a senior discount.
Yes, Safeside Chimney & Duct Cleaning offers emergency services.
Yes, Safeside Chimney & Duct Cleaning offers warranties.