Joseph Abbate Plumbing & Heating Contractors Inc
About us
At Joseph Abbate Plumbing & Heating Contractors, Inc., our number one concern is customer satisfaction. We believe this can only be accomplished by providing superior service, quality products, and competitive pricing, all in a timely manner to meet the customer need. We are committed to business integrity and honesty, through hard work, organization, cleanliness, courtesy, and communication. We believe that “Word of Mouth” advertising is the most effective kind. However, we realize that it ultimately comes down to customer satisfaction, so our entire team works hard to exceed all customer expectations by providing unparalleled service and top quality products.
Business highlights
Services we offer
& drain cleaning. Water powered jet sump pumps (these sump pumps require no electricity & will operate during power outages)., Water heaters, boilers & furnaces, faucet, garbage disposals, gas experts, toilets
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 23% | ||
| 8% | ||
| 3% | ||
| 0% |
I contacted Joseph Abbate Plumbing for a house that I purchased in September 2015, which was previously a foreclosure. The house had sat unoccupied for quite a while and there were many projects that needed to take place. I contacted Joe about the Energize CT program which would allow for a 0% APR loan if the heating unit of a house was updated to a 90% high efficiency (or above model).
After talking to over 10 contractors and getting quotes from $6500 cash - $14000, I met with Joe and could not have been happier. He gave me a reasonable quote, and was very polite and professional throughout the whole process. He really listened to what I wanted and what I was looking for, as opposed to some of the other contractors who seemed to be trying to squeeze every possible cent out of my pocket.
He helped me through the entire progress of qualifying and obtaining the loan, which was extremely helpful (as I would have been lost without his assistance).
His team actually worked on the house as we were slowly moving in and they were able to get everything done in time so that we had heat before we actually moved the last of our furniture. During their time at the house they were all very polite and professional and I had no issues of any type. They cleaned up every day before leaving and we never had any issues with any of the workers he had on site.
Joe himself was onsite many times to supervise and ensure that progress was going smoothly. He was in constant contact with me in order to keep me appraised off the anticipated finish date and for any issues that came up along the way.
I have had to contact him 2 times since it was installed due to minor leaks that were found in the system. Both of them probably could have been fixed by tightening a nut here or there, but I am nervous about doing any type of plumbing work for fear of flooding my basement. That being said, each time I contacted him with an issue he called me back right away (the most recent time he even called me back after hours and then early the next morning). Both times he had someone out to my house within hours to assess the situation and solve the problem. Both times the gentleman who came was exceptionally nice and respectful, and he was able to resolve the problem in under 30 minutes.
Overall I am exceptionally satisfied with the work I received from Joseph Abbate Plumbing & Heating Contractors Inc and I would certainly never hesitate to recommend them to others.
First I called and they discussed the coupon and the limitations of it, which was fine. I like that kind of up front honesty. They gave me a great price and honored their coupon.
We scheduled an appointment, they actually had someone in town so they called and got here earlier than planned. GREAT!
They checked the valve under the sink.
Then checked the basement to see if another pipe next to it that looks a little dicey was leaking. (fortunately it wasn't.) .
Replaced the valve
Dscussed the possibility that ugly pipe may have to be replaced in the future (a more serious job) and gave me a ballpark price, explaining costs and labor.
Discussed how to keep the cost down if and when we need to do the job.
Throughout they were flexible and helpful.
I want to add before this incident, I had a boiler issue and I thought I'd use my coupon then, but they were helpful enough and steered me towards calling CT Gas to make the repair since I had a service and repair contract with them.
They're a business, so they're about making money. But they don't fleece you, they're honest, they explain their costs and prices and they'll work with you. I like that a lot.
I would advise anyone considering using them to be prepared to send them home if they behave this way.
"Although this work was done over a year ago I will try my best to remember this. [member name removed] was advised over the phone prior to us going how the Angies List Big Deal Coupon worked. He agreed & had us come out & do a 1 hr inspection of his plumbing & heating systems (a $95.00 value not a $95.00 discount). We found the heating system needed repairs, gave him a price, which he agreed to, gave him a 10% discount per coupon rules plus gave him a $29.00 discount (the cost he paid Angies List for the coupon, total discount $96.90 which he happened to leave out of his comments). There was never any arguement as he stated (don't no why he would state this). Also he mentioned he looked up the cost of the materials but does he know the cost of workman's comp, liability, health care insurance, wages, vehicle/gasoline costs, advertising fee's and so on. The fact is, the cost of doing bussiness today is very expensive and if you want a reliable contractor you will have to pay a little more than for a contractor who works out of his basement. I have since taken the Angies List Big Deal Coupon off the table because although I try to explain how it works before going out, some customers only want to understand it their way. I have learnt a lesson to give a dollar amount coupon & not one that can be interpreted different ways. I apologize to [member name removed] for any misunderstandings."
"I know the way Angies List wrote this Big Deal Coupon it can be deceiving. Some customers are lead to believe that for $29.00 it will cover the cost of repairing their plumbing issues when in fact it covers an inspection of their plumbing in the house (ie., check toilets, fcts, drains, water heater , showers, tubs, etc). If any problems are found there will be a 10% discount off of our quoted price. Ms Szczygiel was informed of this over the phone when she called and agreed before we came out. I appoligize for any misunderstandings."
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing