HILLSIDE AUTOMOTIVE CTR

unknown

No one is thrilled when they receive an estimate for car repair and I can't judge whether price was fair or not. I can however state that the car now runs as though it had gone to an automotive spa. and it does feel like it will last me longer than I expected. The garage was new to me. I'm a recent widow whose husband took care of car repairs. Our prior garage moved >25 miles away. I chose Hillside based on AAA, Angie's List and its convenient location (within 2 miles of home). This was essentially a 'walk-in" although I had previously scheduled an oil change (as an audition). The car stalled out and had been having jerky hesitant responses earlier in the day. I decided once I got the car moving again after stalling to take it directly to Hillside.
I felt that I was treated respectfully and that my primary concerns were properly addressed. I received full explanation of what was required and why (later provided with written detail - none of which deviated from verbal). I also knew that given the walk-in status that they would need a day or two examine the car and get it ready which turned out to be the case. I didn't bother asking about a loaner as the garage is located on a bus line and I was able to get a ride to/from work from a colleague. They're located less than 2 miles from my house so I could walk there.
Quirks that I thought were normal with the car were eliminated with the repair that I questioned why prior garage hadn't picked on on them. As stated the car runs like a dream. Garage did follow up in more than one way - phone as well as a note from the owner. As a recent widow, I appreciated the reach-outs. It's sometimes difficult to determine if a service is looking out for my welfare or trying to take advantage. I do feel they did right by me. I also feel that my husband would have approved.

My daughter brought the car in for an inspection of a strange noise as she has done in the past. The repair needed was so dire that they would not allow her to drive home and return at a later time for fear of her safty. Everyone was very helpful and attentive to our concerns. They drove her home and got my repairs completed the next afternoon.
I felt they were more concerned for her than for the car's condion. I have used them for 2 years now and am very satisfied with their work and their customer service.

Great and efficient service. Hillside stands behind their products and services.