Cabinets to Go

Bare with me as this is an annoyingly long story. I bought a kitchens worth of cabinets and designed the layout with Jaden. He was wonderful to work with. I received them and realized that there was a mistake in the design compared to my measurements that I missed so I had two unopened cabinets to return. I spoke to Megan- the manager and found out there would be a restocking fee due to needing to ship them back to the warehouse. I asked if I could ship them back with my UPS business account instead of paying the restocking fee. She gave me the address and I paid for insurance with UPS for both cabinets to be safe. They make it to the warehouse and I get a photo of the corner of one of the boxes broken and a note that they will not refund me $800 due to the product being damaged. I wasn’t concerned since I have insurance with UPS. UPS asks for photos of the product to prove its damaged and here is where it all goes wrong… The warehouse will not send photos of the damaged product, only of the outer carton. Megan mentions she will have her boss call me and he doesn’t. Megan mentions she will have the emails she sent to the warehouse sent to me and she doesn’t. Megan mentions it was shipped to the showroom and this is why they took the damaged product when they should not have accepted it (I shipped it to the address she gave me). It’s been two month of back and forth at this point. I speak to Megan and we come to the realization that without refunding me, I still own the cabinet so I ask to ship it back to the store or to me to which I find out that they threw away my cabinet!!!! THREW AWAY MY $800 CABINET. This means that UPS will not refund me, Megan apologizes for the inconvenience and I’m here with a loss of $800 for the cabinet and $120 for shipping with UPS that would have been refunded if I only had photo proof of the damaged cabinet. Needless to say, I would not recommend working with cabinets to go.The people at the store are very kind but it seems like they do not take care of their customers if anything goes wrong. Jaden was incredibly kind and attentive. Megan was incredibly kind but towards the end, started ignoring my emails and making claims that she didn’t follow through with- my boss will call you, I’ll send you the emails I sent to the warehouse. It felt like she resigned from helping after two months of not having anything happen. Not being attentive to a customer that is taking an $800 loss is not acceptable and far from a minor inconvenience.

From beginning to where we are now has been a nightmare. I am a contractor and my client choase cabinets to go for her cabinets. Many are damaged and some poorly installed. I have been getting the run around from their installer to get the cabinets repaired/replaced. I would not recommend them to anyone. RUN as fast as you can and find someone else for cabinets.

I paid for my cabinets in full on 9/15/20. They did not arrive until early October. The top cabinets where all wrong. Their customer service is horrific. Called main office 3 times to get a call from district manager who wanted to put the blame on me. Stay away from this store bunch of clowns work here. "They are arriving to the store early next week. As far as when they will be delivered to you, I am not sure. All depends on when the delivery driver is available." This is a quote from their email when I called yesterday for the eta. I would think they would deliver mine 1st. I would not recommend this store at all. My contractor is on hold waiting for these since I have to be in by the 1st of November.

I am so glad that I listened to HGTV and my good friend who told me about CTG. We had quotes of $22-$28K with other custom/semi-custom cabinet manufacturers and it made me sick to dish out that much cash for a quality cabinet. After meeting with Keane several times (thanks for your patience!) we settled on a flawless design (thanks Keane) and ordered amazing mahogany cabinets thru CTG which showed up 3 weeks later. I was a bit nervous about putting these together but after a few times it was extremely easy and I am not very handy at all. The cabinets are easy to put together and our contractors were very impressed with the quality and were quite surprised when I told them what I paid. I actually had to show them the invoice because I sensed that they did not believe me. The only problem we had (not really a problem) was a missing cabinet that was not delivered on accident but I call Keane and within 24 hours he had the cabinet shipped from another store. Everything turned out AMAZING and all of our friends and family can't believe how our kitchen turned out and how little we paid!!! I wish I could post pics on here to show the before and after but I haven't figured out how to do that yet. 

Trust me, go with CTG if you want to save thousands of $$$ and still get quality cabs and a flawless design.

Bad News - cabinets late - missing cabinets - trim ordered later took weeks  say one thing do another  Save yourself a lot of grief and stay away - this is run by clowns

We ordered the cabinets back in April and they didn't come in on time.  I had to have the guy change things 3 times and he was rude about it.  They way he set up the new design of our kitchen was not correct and the measurements were off.  I had someone else come in to do the measurements and had to change them again.  The guy who was helping us set us up with a drawer that would have not let us open our stove, we lost cabinet space, and had a lot of other small issues.  I didn't realize one of the cabinets was the wrong size and they wouldn't let us return any of the cabinets or replace them because we had already opened them.  They also had us order a bunch of extra fillers that we didn't even use.  We brought all of that stuff back unopened and they said that they didn't have the time to credit us back that day.  This man started off as being very professional, but as time went on with the project, he became very frustrating to work with.

I will say that the cabinets do look nice, but the outlay of the actual installment of the cabinets is not space friendly.  We had other people look at it after the fact and they even said that the layout is inefficient.  I will never do a project like this again with this company because the customer service was a nightmare.