A & M SAKS APPLIANCE SERVICE

Jim called back immediately after my initial contact, and came to assess first thing the next morning. He fixed the mess I made - DIY is not my strength, and I added a second leak through my efforts. Then he took the time to find the original leak - it was a slow leak, and didn't present immediately. He found the problem, ordered the part before he left, came back after the weekend to install. He showed where the old part had deteriorated, and left the part with me. $206.32 in total for two visits, the part and the repair. More than reasonable! On a side note, Jim is a delight to talk to. Friendly, interesting and personable, and that was an added bonus. Tons of experience and extremely trustworthy.

Came quickly to assess problem. Determined that machine needed a major repair and gave us options regarding repair vs replacement then ordered part and promptly repaired machine. Charges fee ($75) to come for first visit which gets applied to total bill if repair is done, which is standard and appropriate for his time to come.

I contacted Jim, the owner, on a Friday evening. I was pleasantly surprised that he called me that night and told me he'd had a cancellation at 10 Saturday morning. He arrived right on time and quickly diagnosed the problem - the fan in my freezer. He was able to get it started, and gave me the option of rolling the dice and leaving it alone, or replacing it. He had all the needed parts on his truck, so I asked him to replace it. The whole visit was barely 45 minutes and the refrigerator is back to normal. I was charged $75 plus the cost of the fan, which seemed reasonable. I would definitely call him again.

great. the machine has been working well.

The repairs were done efficiently and with cost-savings in mind.

I hesitate to write this negative review because Jim seems like a very nice person. He texted me back immediately even though he was on vacation and arrived right on time shortly after he returned. Over the phone he diagnosed the probable cause of our washing machine malfunction. I asked him to come out anyway to confirm his suspicion and get a cost estimate for repair. HE WAS HERE LESS THAN 5 MINUTES AND CHARGED US $79.76 FOR A DIAGNOSTIC FEE. I was quite surprised he charged us anything at all for what I considered to be just a cost estimate, which, in my experience, most contractors will do for free. I think it would have been more professional of him to charge us for a half hour of labor at most. I will not use his services again. If you choose to do so I'd recommend confirming the cost beforehand.

Well

A&M are now our go-to repair people--they've fixed our refrigerator (twice), dishwasher and washing machine. The fridge involved a part that had to be ordered, which they did promptly and with no probems. The washing machine was leaving residue and lint on clothes, so it was opened and cleaned. We were advised to use vinegar to regularly clean out the filter. What's wonderful about A&M is that they are pragmatic, honest, and keep costs low by advising you on how to take care of your appliances with inexpensive fixes. They don't push their services or expensive maintenance products. Highly recommended!

They did a fantastic job.

Right on time for appointments, very professional, and fair price for work.  Very satisfied.

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He did a great job! He was right on time. He charged $69 for coming out. He was very knowledgeable and quickly diagnosed the problem. The washer's off-balance mechanism needed to be adjusted and some other fine tuning needed to be done. He charged another $30 for all his work. It's working great now.  He did superb work at a fair price. You could tell he has lots of experience and knows his stuff. Highly recommended.

Provider arrived on time, diagnosed and repaired the problem in less that half an hour.

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Excellent service! Quick response he arrived on time, very professional. Quick accurate diagnosis. Reasonable price. I highly recommend A & M Saks Appliance!

Great same day service!

We waited a week for him to call us but when we did call he came out that same day with the part.  Unfortunately he found another sensor under that part had also broken.  Luckily he did have that sensor in the truck and installed it w/o problems.  Long story short, we paid about $240.00 to repair our $500.00 dishwasher.  It works great but was a little more expensive than I expected.  He did great work though and I would call him again.

the agitator was not working and I think the transmission needed replacing.  The machine is15 years old and it would cost almost as much to fix it as to buy a new one. He offered to call a nearby appliance store which recommended a machine.  We were able to purchase it over the phone and it was installed two days later. We are happy with the new machine.

The gentleman was prompt within his one hour window for both trips.  He was polite, personable and competent.  The price was very reasonable for the work as the lions share of the cost was for the part.  The panel is sealed so anything wrong requires replacing the whole thing.

Jim came punctually when he promised he would come. He detected what was wrong with the machine , ordered the part and installed it. The drier now works well. We are well satisfied with his work and if we needed another help with appliances Jim would be the one we called.
Very highly recommend him
Dr Veronika Grimm
160 McKinley Ave
New Haven Ct 06515

Stove stopped cooking on Thanksgiving day. Called the next day and someone call out the same day. Received an estimate on the phone which was accurate. Service was prompt, on time and very professional. Brought the needed part and fixed the stove. Definitely would use again and would recommend to our friends to use.

James was courteous, professional and very thorough. When he removed the back of the dryer a lot of lint had accumulated there so he also removed that. I waited a month to write the review to make sure there were no further problems with the dryer. The dryer continues to run beautifully and I would definitely call him again if needed.