TAYLOR RENTAL & REPAIR LLC

y honest about the repair My Ariens snowblower is just over 2 years old and on the first snow fall this year it didn't want to go into gear.  I looked up repair dealers that worked Ariens warranty work and Taylor Rental is not far.  I usually do research on such places, but thought this was simple warranty work what could possibly go wrong.  Boy was I wrong!  I called the place and asked for an estimate of repair and they said they have an average of a week turnaround.  I thought great because its winter and I would have to wait allot longer.  I called Ariens and they had my warranty info on file and said the dealer would just have to type in my model and serial number.  I brought my snowblower in and the clerk kept asking for my receipt, I explained that all you need is the serial and model number and they would have all warranty info.  He stated I still needed the receipt and asked where I bought it.  I said Home Depot and then asked if I wanted them to do the oil change/tune up for close to 100 bucks.  I said no and instantly things changed.  he said this repair might not be covered under the warranty and I still need to find that receipt.   And I needed to put about a seventy dollar deposit. 
          About a week and a half later I called them and asked if they had a chance to look at my snowblower, they hadn't.  I got a call a few days later and they said "it doesn't look good" and to fix this unit right it would cost 700 dollars and its not covered under warranty.  I said why isn't it covered and they said it looks like it was dropped and I said the unit looks brand new with no external damage or even scratches let alone dropped from 4-5 feet to cause the frame to bend.  They said it could have been dropped in the box and I said the unit was bought pre-assembled like the ones he was selling.  Either way its not covered but they could fix it not guaranteed for about 200.  If I take it back I will loose my deposit due to diagnosis fee.  I said fix it the cheaper way otherwise I'd just buy another snowblower. 
         Afterwards I have been in communication with Ariens rep. and sent them the bill and pictures of the snowblower and they even conceded it didn't look like the dealer was being completely honest about the repair.  Unfortunately I did agree to the repair and ariens said there wasn't much they could do. However,  Ariens did say they would refund half the price because they wanted to protect their reputation.

The service clerk informed me that it would take about 3 weeks to fix.  When I didn't here anything after a month, I called them.  The service clerk assured me that he would call when the work was done.  I waited an additional two weeks with no call.  Frustrated, I went to the store to pick up the weed eater to take it somewhere else for repairs.  He told me they tried to call but could not get a hold of me to inform me on the extent of repairs necessary.  I didn't received  a voice mail or missed call on my cell phone.  I told him that I didn't get a call and was unaware of the necessary repairs.  I wouldn't be there if I already knew the status of the equipment.  He said and I quote "Well, sometimes they lie about calling".  I was disgusted and immediately left the store.   Bottom line:  the service clerk was rude, unhelpful, and dismissive.  I will not return to their store or recommend to anyone.