Coastal Chimney and Masonry

It was horrible. It took 3 weeks to get in touch with Brent to schedule repairs etc. He never answered our calls. Finally as we’re were walking out of our home, he shows up in our driveway unannounced to start work. We told him that today was not a good time, but he said he could come back the next day...which he did. He did the mortar and pointing, but put the cap on the wrong side, and never ordered a damper. He told us he would order it and would be back in 2wks to install it and show us how to use it. He collected his money for the work that was already completed but never came back with a damper. It’s been 2.5mth and we haven’t heard a word from him. Numerous phone calls were made and he never returned one. He also told us our chimney was very clean. Come to find out, the chimney is actually very dirty and could have a chimney fire if the fire place was used. This guys is a flake and can’t be trusted. He can’t be trusted. Lies lies lies. He screwed us out of $750. Today I filed a complaint with consumer protection.

Played a little bit of phone tag initially setting up an appointment to meet (it was a holiday weekend), but once Brent showed up to the house, everything went smooth. From previous inspections, I already knew my chimney needed a liner; he inspected it himself, gave me a quote and told me it would take a week to get the liner/parts. Sure enough, the liner/parts showed up a week later, he completed all of the work in one day, and for the price he quoted me. Would definitely recommend Brent Barker and Coastal Chimney and Masonry.