
Algiere's Landscaping LLC
About us
Algiere’s Landscaping is dedicated to providing the highest quality of service from installation to maintenance. With over 15 years experience in designing, maintaining, and establishing a wide variety of resources including lawn care and conservation, planting bed development, patio, walkway, retaining wall and deck installation, we are an experienced company. We work with the natural environment to ensure ecological preservation, while at the same time offering the customer competitive prices. Here at Algiere’s Landscaping, LLC we have a can do attitude. Whether it’s a small home improvement job or a massive landscape overhaul, Ben’s experience has him nearly limitless in what he is capable of doing. However, on occasion, if Algiere’s Landscaping cannot assist you, please allow us to make a professional reference to someone who can. Also, certain circumstances do require us to use subcontractors. As a commitment to quality, we always use fully licensed and insured individuals.
Business highlights
Services we offer
Landscaping, decks, lawn care & maintenance, patios, retaining walls, seasonal yard clean up, snow removal. Handyman, walkways
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
0% | ||
0% | ||
4% | ||
4% |
"We take pride in our work and customer satisfaction so to not meet someone's expectations is very disheartening for us. At ten years in the industry, we have yet to have to place a lien on a property. This was the most challenging client we have ever encountered."
"[Member name] was great because he provided us with a very thorough list of what was to be done. While we were not able to meet for an estimate and discussion of needs, I took photos of his property and emailed them back to him with notes attached. Because the scope of work to be provided didn't call for a formal design, we settled on a few types of plants that would fit his needs and installed them. It was wonderful having our professional judgement trusted. Due to a small miscommunication a pile of leaves were missed, but we were there within two business days of it being brought to our attention. Couldn't ask for a better client."
"When I showed up [Member Name Removed]'s yard was in need of maintenance including weeding, pruning, trimming and edging and mulching beds. I spent time taking notes during our initial meeting as [Member Name Removed] had very precise instructions as to what areas of the yard she wanted us to work on. She was open to suggestions of a more permanent solution to her landscaping needs (steel edging), which tends to cost a bit more. We were so grateful for [Member Name Removed]'s patience because there were a few scheduling delays on our end, but we were immediately responsive when [Member Name Removed] called and or emailed. The good news is we didn't do it for the estimated cost, but rather less and I was able to refund her ~$100 in unused materials. We look forward to helping [Member Name Removed] maintain her home and other landscaping needs as they arise."
At first we were pleased with the beginning services. We soon realized that in order to get the jobs done right, we would have had to be there to oversee each project. i .e., the pavers were put in crooked and had to be redone. All the leaves were not picked up, we had to tell them again and show them where they left the leaves. Still, there are leaves that have not been raked up. We gave up on asking. A major problem was the fence/gate that we wanted put up....it was NOT put up correctly. There was an instruction sheet, plus a large photo of the gate on the box the pieces came in. One could easily see that the gate was not right. My husband contacted Michelle Algiere and she came over the other day. My husband pointed out the gate. She said the instruction sheet was wet....so basically saying it couldn't be read and basically blaming us. This is false. I took the DRY instruction sheet and put it in a plastic bag and sealed it for the worker to check out. He never used the sheet and someone opened up the plastic bag and left the sheet uncovered. Regardless, the dry instructions were not followed from the very beginning. Hence the gate looks terrible with openings that should have had boards placed there. Metal long slats are showing and should not be. The bolt was put in backwards. Two boards are missing from the gate, as well as many screws. I purposely put all the screws in a simple pile for the worker to have easy access to. There were SO many screws left over; hence, they never got into the gate! Such frustration and major disappointment. Now my husband has to redo and correct the errors. It was insulting as Michelle Algiere tried to blame us for the wet directions! Absolutely NOT a fault of ours. When one doesn't follow the DRY instructions from the beginning, you just can't ADLIB what you THINK the assembly of the gate should be. I emailed Michelle with very detailed info of what work we wanted done, so as to avoid any misunderstandings of what we wanted. The walkway pavers were totally put in crooked. Looked TERRIBLE and had to be redone. Mulch was spread in and around the flower beds which was fine...but, they also put mulch on top of the soil on either side of our walkway....which we did NOT ask for mulch to be placed there. Frustrating. We learned the property owner really needs to be there every time they come to make sure what the property owner wants done...is done correctly and neatly. The bottom line is it was not worth the over $700 we paid for their services. Needless to say, and sorry to say, we were definitely NOT pleased in the end and won't be having them return.
UPDATE: 7-26-2015: After just reading the response from Algiere's Landscaping....our response is: Originally we had given them an "A", because initially they deserved it. This grade was posted on Angie's List within a few days of their first starting work for us. In actuality, we should have waited and not posted our opinion so soon. But, as days/weeks went on, the quality of workmanship went down hill for sure. Hence, her relating to my "honesty"....I am an honest person and take her comment as an direct insult and not warranted by any stretch of the imagination. When my husband asked her to come back at the end, for we thought we would give them another chance, and that we would have some simple work for them to do...when she started to blame us for the wet instructions for how to put up the fence/gate......which was done by their workers....that totally ended my husband's desire to have them work for us anymore. So, my husband decided right then, during the meeting with Michelle, that we no longer wanted their services at all. Such an insult to blame us for their doing. I'm the one who put the DRY instructions into the Ziploc plastic bag. The instructions were never even followed! The fence/gate was put up wrong! One of their workers took the instructions out of the bag and the rain got on them. This is ridiculous. Her "Provider Response" is just "Sour Grapes" and very unprofessional. We will no longer comment regarding this. Not worth it.
"The worst feeling is knowing your best wasn't good enough, and we take this bad review seriously. We are not perfect and cannot please everyone. We feel blindsided by the client's disappointment via a revised review three weeks after the work was done. Her initial review was an A and she referred two clients. We believe had she been honest and told us, the outcome would have been different. Instead, her husband called to tell me there was more work for us, and invited me to come look. Instead, he proceeded to show me what he thought was wrong with the gate install. Had I known what they really wanted, my husband who did the work would have gone."
Most importantly, the work that was done exceeded my expectations. Not only was the brush cleared, but other little details were attended to.
It was a pleasure working with Algiere's Landscaping.
We will be calling them for the garden "wake up" in the spring.
"We thoroughly enjoyed working for Rory and her husband and look forward to working for them again."
"Thank you for the wonderful view. Ben and I thoroughly enjoy working for you."
Licensing
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing