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Beacon Mechanical Service

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

At Beacon Mechanical, we sincerely appreciate the opportunity to serve you, and your opinion is very important to us! Many companies claim to have the “best service in the business”, but at Beacon, we actually measure customer satisfaction to ensure our customers are happy. We use the Net Promoter Score system to capture feedback after every service call and installation, and use that feedback to drive continuous improvement throughout our business.

Business highlights

Emergency services offered
77 years of experience

Services we offer

Air Conditioning, Heating, Heating Oil. Maintenance, Plumbing, Water Heaters, Well Pumps & Tanks, repair and new installations..

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.764 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
3%
3
3%
2
2%
1
3%
Showing 1-25 of 64 reviews
David A.
Nov 2024
1.0
$720
Do not recommend. Paid more than $600 labor and $100 in parts still didn’t work. Told to spend $600 more to try replacing other pieces on a 5-year-old boiler BUT thankfully, I called another company before burning all my $$$; the other company arrived the same day, diagnosed the actual issue, and fixed it within a 1-hour service call charge. The Shaffer Beacon technician who visited twice repeatedly complained to us “just replace the stupid thing” and “I don’t do low voltage systems” and seemed very unsure of what to do. Significant portion of $600 in labor for the two visits seemed to be for reading the manual we keep next to the unit. Shaffer Beacon customer service confirmed they provided the expected level of service and correct charges. Thus, they charged us for not knowing what to do and an unneeded part replacement.

Roy S.
Sep 2023
5.0
Yes, I recommend this pro
$11,000
Had my gas furnace and whole house air conditioning unit replaced. Took two full days. The installers were proficient and knew what they were doing (especially Rich Fee). They took the time to explain the work and the new system features including new digital thermostats. All in all, I was very pleased with the service and the price.

Paul A.
Aug 2022
5.0
Yes, I recommend this pro
$16,800
The project with Beacon Mechanical Services went great. Scott, Todd and Tyler showed up at my house right on schedule. They had all of the equipment in their trucks and got right to work removing the old equipment. They were very nice to talk with and had no problems answering any questions I had. By 3:30 that same afternoon they had the new equipment installed and tested, asked my wife and me if we had any questions and left the work area spotless. I highly recommend Beacon Mechanical Services.

Donna B.
May 2022
5.0
Yes, I recommend this pro
Jesse was wonderful. Friendly, knowledgeable and professional!

Neil J.
Oct 2021
5.0
Yes, I recommend this pro
great. Jesse was super smart, friendly, conscientious and knowledgable. he spotted a few things the previous tech didnt (including inefficiencies which were likely costing us money in propane costs). our boiler was super dirty and he got it looking and working as good as new (better actually as it wasn't set up correctly by the original home owner!). he put our mind at ease with his clear articulate explanation of what was needed and how he solved the problem. hopefully we get jesse again for next year's service. looking forward to a warm, cozy, efficient home this winter. thank you Jesse and Beacon!

Byron D.
May 2021
5.0
Yes, I recommend this pro
$2,000
Excellent, knowledgeable and fast response.

Qui N.
Sep 2020
5.0
Yes, I recommend this pro
Baseboard heater replacement

Keith D.
Aug 2020
5.0
Yes, I recommend this pro
$8,000
Beacon did a great job at installing a new American standard air handler and compressor unit. My was past it’s life span. They kept the work area clean and quickly installed new unit. Huge difference in performance. Jason at front office helped me throughout process. Kevin and guys did nice job installing and educating me on new system. Everyone was very easy to work with. And extremely professional.

Steve B.
Apr 2020
2.0
$184
My main water shut off valve was an old gate valve and was leaking from the handle. I called Beacon to come out and replace with a new ball valve. I had MDC come out, shut my water off and the street and Beacon began the repair. The plumber was very nice. BUT! When all was done, the MDC turned the water back on and I paid the plumber and he left. I went down to inspect the work and the plumber used a gas valve that literally had a tag on it that read “not for potable water”. I called Beacon back and the manager told me that it’s an easy mistake to make, the valves look the same. Really? YOU ARE A PROFESSIONAL COMPANY! I had to get the MDC back out to shut my water off at the street again and Beacon’s plumber replaced the valve with a proper lead free WATER valve. I will not be using them again and should have gotten a refund. This also could have been dangerous not only because the gas valve was not lead free and against the law to use on domestic water, the gas valve was only rated at 5psi. The water pressure coming in from the street is around 40psi! I’m glad this happened to me and not someone who doesn’t know what to look for.

Scott R.
Mar 2020
5.0
Yes, I recommend this pro
$236
Excellent: Prompt, friendly, helpful.

Jeffrey D.
Mar 2019
5.0
Yes, I recommend this pro
$230
Called Beacon on a Wednesday after finding that my outdoor faucet was leaking (spewing) water due to cold temps. I was able to tighten it down to the best of my ability but with the cold temps, it wasn't going to last. Beacon immediately checked the schedule and while it was not an emergency anymore, they scheduled someone for 2pm/2:30pm on the next day. I got a call at 1:30 on Thursday saying they would be there in the next 20 minutes and Steve was right on time. It took him less than an hour to replace the faucet and add a ball valve to isolate flow to the faucet in the winter. I was told in advance that the minimum charge would be an hour's rate of $125, plus any material. Since I asked to add the ball valve, it was a little extra in parts. Steve was quick, courteous and his work was good quality. I would call again in the future.

Jim R.
Dec 2018
5.0
Yes, I recommend this pro
Beacon responded quickly to an after-hours emergency and successfully resolved the issue.

Thelma R.
Aug 2018
5.0
Yes, I recommend this pro
Faucet was loose and leaking water around its base. Repair was simple but difficult to reach under kitchen sink. As a professional Beacon removed the piping in the way, made the repair and reinstalled the piping; something I would never attempt. Job completed to our satisfaction.

William M.
Aug 2018
5.0
Yes, I recommend this pro
$250
In/out - fast and friendly..........these guys have response to plumbing emergencies down to a science, cant say enough

Pamela B.
Jul 2018
5.0
Yes, I recommend this pro
We called, based on a recommendation, with no hot water on Thursday. The situation was worse than we thought. We had lived with diminishing hot water for months, continually making minor adjustments. Until you wake up one day and want real hot water. They were prompt, made recommendations and installed the new system on Monday. There was a problem after installation, but with discussion was settled to my satisfaction.

David K.
Jun 2018
5.0
Yes, I recommend this pro
Fast & excellent service. Brian was very polite and professional. I would definitely hire them again. Also--dealing with Amanda on the telephone was a pleasure.

Charlotte B.
Mar 2018
5.0
Yes, I recommend this pro
$645
No problems and Steve was knowledeable.

Daniel P.
Feb 2018
5.0
Yes, I recommend this pro
$130
When I called, I was told that it didn't look like anyone would be available, but that Beacon would make a call, then call me right back. I was still telling my wife that I was going to wait for a return call when my phone rang. I was informed that a plumber would be at my house within the hour; he arrived about 15 minutes later. Though tracking down some of the information was tricky, everything was resolved within an hour. The guys were fast, friendly, and upfront about explaining the details. My favorite statement: "In 15 years of plumbing, I've honestly never seen a valve like this one!"

Robert G.
Jan 2018
5.0
Yes, I recommend this pro
$180
Cleaned, tested, tuned-up furnace. Worked out great.

Timothy E.
Aug 2017
5.0
Yes, I recommend this pro
unknown

Susan D.
Jul 2017
5.0
Yes, I recommend this pro
$1,235
Great. Highly recommend.

Jeffrey B.
Jun 2017
5.0
Yes, I recommend this pro
Beacon Mechanical soared yet again. I've used Beacon to service our home heating and cooling and, today, Beacon replaced our near 20 year old a/c. Consistent with all of our experiences with the company, Beacon's professionals were on time, did a great job with the installation, and provided high quality workmanship at an excellent price point. After conducting considerable research on central a/c manufacturers, the one constant in all the reviews was that the greatest barometer of reliability in whatever mfr chosen will be the installer. I'm confident I chose wisely. I give Beacon the highest marks in all categories.

MARILYN S.
May 2017
5.0
Yes, I recommend this pro
$200
..

Gregory V.
May 2017
5.0
Yes, I recommend this pro
Came in on the low end for complete central air bid with higher quality products. Install was clean and efficient and they dealt with a third party for billing with professionalism as we had a general contractor at the time and the payment to them wasn't prompt. Unlike another subcontractor at our house that was fired for their complete lack of professionalism- Beacon responded to a late payment to the appropriate party and assured us the problem would be rectified with the general contractor. On another occasion they made an emergency repair to our boiler, had parts for an odd product on their van, diagnosed and fixed it in under an hr and charged way less than one would expect for such great service.

Arlene L.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 64

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Beacon Mechanical Service is currently rated 4.7 overall out of 5.

Beacon Mechanical Service accepts the following forms of payment: CreditCard

Yes, Beacon Mechanical Service offers free project estimates.

No, Beacon Mechanical Service does not offer eco-friendly accreditations.

No, Beacon Mechanical Service does not offer a senior discount.

Yes, Beacon Mechanical Service offers emergency services.

No, Beacon Mechanical Service does not offer warranties.