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Glastonbury Mechanical Co LLC

Heating and Air Conditioning, Water Heaters

About us

Glastonbury Mechanical Co. LLC is Glastonbury's expert heating and cooling company. We offer furnace and air conditioning services in and around Glastonbury. Please, feel free to contact us for more information on our services, products, and company. Family owned & operated. Additional DBA - Glastonbury Burner & Boiler. Additional email: info@glastonburymechanical.com Physical address: 107 Oakwood Dr

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Gas Furnaces, Duct Free Split Systems, Oil Furnaces, Boilers, Water Heaters, Oil Tanks, Fan Coils, Air Conditioners, Heat Pumps, Home Generators, Air Cleaners, Humidifiers, UV Lamps, Maintenance, Emergency Repair & Replacement Equipment.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.829 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
3%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 29 reviews

Denise B.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Good! Technician took the time to explain the problem and estimate cost before repair was completed.
Description of Work: AC problem Hot Water Tank repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise B.
11/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Diagnosed problem & explained problem to me in terms I could understand. Was very knowledgeable. Repaired hot water tank while there to prolong life.
Description of Work: Noticed water next to furnace. Was result of frozen AC coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Eugene H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
,,,
Description of Work: ,,,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sue M.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
I called at 8:00 A.M. Promptly the phone was answered and they said they would be there at 1:00 P.M, that DAY, which in itself was impressive. Matt arrived on time. He was professional and friendly. Within a couple minutes he knew exactly the problem. We needed a part, which he had on the truck. He replaced the part and the unit was working within 20 minutes. This is now our go to guy to service our air conditioning and furnace needs yearly. I would HIGHLY recommend this company to anyone who needs a professional!!! Love Matt and Love this company!!!!
Description of Work: Our compressor stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Richard I.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Paul and his people did an excellent job. It was a complicated project and they did it well. They were careful to size the new equipment properly, installed it on schedule, cleaned up completely and, at a most competitive price. They have been prompt to respond to and address any questions I had post installation. I highly recommend Paul and his people.
Description of Work: Replace 17 year old HVAC system plus add an additional zone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Donna M.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
They did an excelent job. They were on time. They were at my beckon call the entire time they were very good.
Description of Work: Install a new boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter A.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They cleaned the evaporator coil on my air conditioning system. An access hole needed to be made in the duct work to get at the coil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Robert B.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

Denise B.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Maintenance on furnace and air conditioner. Everything went fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

Randolph S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The motor had to be replaced unit gas function well since then

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

Joan O.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MJ S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
The technician was on time and professional.
Description of Work: Cleaned and inspected AC unit & filters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Gilbert L.
08/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I didn´t have the impression that the person was very professional, although I know nothing about his work. He came, looked, apparently made some adjustments and gave me a report that everything was in order and that I needed to change the filter, which I already knew. I asked him about a doubt I had regarding the effect of the panel being so close to the hot water tubes and he really didn´t answer, just told me that the panel should have been placed somewhere else in it would cost a lot to change that now.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$125

Response from Glastonbury Mechanical Co LLC
Dear Member, I am sorry you felt your experience with our company was mediocre. You requested a tune-up on your system which was performing well according to our tech. From your statement, you inquired about something outside the scope of work which we were hired for. You have hot water pipes running behind your thermostat which is causing faulty readings. We provided a solution and a general cost of said solution. Unfortunately, we did not do your initial installation but we were able to provide a reasonable solution for your concern. If you would like to look at this concern more closely please call or email us and we will be happy to discuss it further and provide a more accurate quote for the work to be performed to your satisfaction. Thanks!

Roger H B.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
He came as promised. Did the work. Found no problems.
Description of Work: Inspected central HVAC. Standard procedure.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Robert P.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: The mechanic first came to do a maintenance check on the A/C and on the furnace, they are a joined system. He diagnosed the rattling sound as a defective blower wheel for distributing air and noted that the exhaust blower was "falling apart". He had to add some Freon and mentioned that the valves were deteriorating on the A/C condenser. He also gave us 2 choices, repair or replace each unit (A/C and Furnace), or repair what they had found that was defective. The replace option was offered because each unit was nearing the end of the expected lifetimes. We opted for the repair work. It was scheduled as soon as the parts arrived at their office. The repair work was done competently and quickly. Initially the work was estimated at 3 hours, but the mechanic finished in 1.5 hours. He discarded the defective parts. As noted above I would use this contractor again but I'd expect them to arrive about 1/2 hour later than scheduled. Other than that tardiness everything was good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$297

Linda T.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Just a tuneup for my AC system. Everything appears to be in order.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$125

Natalie S.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
My fiance and I just bought a home in Newington and our Electrician suggested we get the CAIR serviced. I did a search on Angie's List and was impressed by the reviews for Glastonbury Mechanical and they also offered a $125 service coupon. I sent an email and heard from them within hours. They honored the $125 service cost without my having to purchase it on Angie's List. I was unable to be there for the actual call, but my father-in-law was there and was extremely impressed. Along with servicing the actual unit, they replaced an extremely dirty filter in the ceiling and installed new batteries into the temperature control unit on the wall. I will DEFINITELY use them again in the future!
Description of Work: Central Air Service call, replacement and installation of ceiling filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$152.02

Lyle W.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
did performed services well.
Description of Work: air conditioning unit servicing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Glastonbury Mechanical Co LLC
Thanks [Member name removed]! It was a pleasure working with you and we look forward to a long standing relationship. Please call us with any questions, concerns, or needs. Take care! Glastonbury Mechanical Corp.

Michael P.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. On time Professional Great cost
Description of Work: Inspect Air conditioning, and tune and a** Freon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Glastonbury Mechanical Co LLC
Thank you [member name removed] for your review. It was a pleasure serving you and we look forward to meeting your needs in the future. Please call us with any questions you may have at any time! Take Care! -Glastonbury Mechanical Corp.

Jorge A.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
He added two pounds of Freon. He changed a condensation line.
Description of Work: Services HVAC.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

Response from Glastonbury Mechanical Co LLC
Thank you, [Member name removed] for your review. I am glad that you were satisfied with the services we provided for you. It was a pleasure serving you and we look forward to meeting your needs in the future. Please call us with any questions you may have at any time! Take Care! -Glastonbury Mechanical Corp.

Paula M.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
The workers showed up on time, were very mindful not to mess up the house or basement, cleaned up at the end of each day and did a wonderful job. They even took the time to install a new frost free outside faucet to help keep the construction of the new addition flowing smoothly. I've been using this company for years. They installed my A/C system and service it annually. I will continue to use this company and recommend them highly.
Description of Work: They installed a new boiler and then installed baseboard radiation to our new 14' x 35' addition. Next they completely rewired my existing zone valves, and finally they tied in 3 new A/C vents to the new addition from the existing A/C system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jamie S.
03/2014
2.0
heating & air conditioning/hvac
  + -1 more
CAUTION! The owner and manager have volatile tempers. Staff turnover is high and the company work ethic is questionable. I am filing a complaint because of repeated threats after I terminated an annual service agreement. On one occasion, the owner himself billed both me and my neighbor for the SAME service visit. He was across at the neighbor's house and stopped by to see his service man at my hone. He then double billed for the exact same hour to both myself and my neighbor. On another occasion, an appointment was scheduled and they never showed up - no call and no attempt to accommodate after their oversight. They simply expected me to take another day off and reschedule the appointment. In the year prior, when the AC needed repairing, they botched the job and my AC units ran non-stop for three days - generating over a $600 bill from CL&P. They will promote themselves as qualified, but there is no quality customer service support. The poor service clearly tracks back to staff turnover. When their long time office manager departed, the company was left the direction of the owner and should now be avoided.
Description of Work: Serviced equipment. Shortly after routine service the equipment broke down. They then attempted to bill for three visits to simply assess the parts needed for the repair ... three times to "see what parts were needed" -- really? They invoiced for each "viewing" in addition to billing for the time to pickup the part from the supply house and install it. In fact, I have no way of knowing if they billed me and other customers at the same time for driving to the supply house to get parts.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$1,000

Richard I.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Paul, the owner, was prompt in proving a detailed quote with detailed explanations for his recomendations. His price matched one of the three quotes I requested and was substantially lower than the third. The removal of the old furnace and installation of the new one went smoothly for such a complicated job. There have been a couple of follow-up calls to deal with minor adjustments which were done promptly and effectively. The furance has now performed perfectly for two winters. A major extra plus is that ts power requirements are so low I can easily operate it with a 2,000 watt portable generator during our frequent electrical outages .
Description of Work: Replaced 45 year old gas boiler and all ancillary equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Elton K.
11/2011
1.0
heating & air conditioning/hvac
  + -1 more
Very nice to talk to. Responded to my e-mails very fast, and it appeared that they would be very correct. The problem is that they never showed up, despite the fact that we waited for over 4 hours for them. It is a shame, cause I really liked them. But if you never show up on the first appointment, I cannot trust you to replace my entire Heating and Cooling system. Had to go with Aiello at this point, cause Aiello showed up on time.
Description of Work: A quote for replacing the A/C and Furnace.

Rating CategoryRating out of 5
responsiveness
5.0
punctuality
1.0


Response from Glastonbury Mechanical Co LLC
Hi Member, So sorry for the confusion. From my memory Paul said he had called to make sure you were still going to be home on that late night. Looks like our communications never found you. Paul was concerned the next day when he did not receive a call back. We do apologize for the mishap and wish you luck in the future!

Maxine W.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
I have been using them for about 15 years. I use them for all my heating and ac repairs. They are reliable and I can count on them. They do a good job. They are prompt, usually call before they come, and always shows up when scheduled.
Description of Work: I usually have them out twice a year. One time right before I turn on my heat and the other time when I turn on my AC. I have also used them to replace parts when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Glastonbury Mechanical Co LLC
Member, we are very appreciative of this report. You are a very loyal customer and we would like to offer you a free gas maintenance this year! See you next week!
    • 1(current)
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Contact information

PO Box 1403, Glastonbury, CT 06033

http://www.glastonburymechanical.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Glastonbury Mechanical Co LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Glastonbury Mechanical Co LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Glastonbury Mechanical Co LLC offers free project estimates.
No, Glastonbury Mechanical Co LLC does not offer eco-friendly accreditations.
Yes, Glastonbury Mechanical Co LLC offers a 10% senior discount.
Yes, Glastonbury Mechanical Co LLC offers emergency services.
No, Glastonbury Mechanical Co LLC does not offer warranties.
Glastonbury Mechanical Co LLC offers the following services: Gas Furnaces, Duct Free Split Systems, Oil Furnaces, Boilers, Water Heaters, Oil Tanks, Fan Coils, Air Conditioners, Heat Pumps, Home Generators, Air Cleaners, Humidifiers, UV Lamps, Maintenance, Emergency Repair & Replacement Equipment.

Contact information

PO Box 1403, Glastonbury, CT 06033

http://www.glastonburymechanical.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed