
ASAP Sewer & Drain Cleaning LLC
About us
ASAP Sewer & Drain Cleaning LLC provides scheduled sewer and drain maintenance and 24hr emergency service to all of New London County, Windham County, Middlesex County and Tolland County. Experience is key in the drain cleaning industry. Don't let a simple clog turn into an expensive repair. Our team is fully trained to evaluate each case and provide the home owner or business owner a clear outline of the solution options. If your specific case falls outside of our services we will be more than happy to help you locate the proper contractor / service company.
Business highlights
Services we offer
Residential and commercial 24 hr emergency drain cleaning, camera inspections and DVD recordings. Line locating & tank locating., drain rootering, drain snaking, grease clogs, hydro jetting service, root removal, sewer cleaning service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
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7% |
They were quick and had the necessary equipment on hand to fix our issue. We would use them again in the future if needed.
Joseph Galipeau used an electric snake to clear the drain and ended up putting holes in the pipe, which caused water to come gushing through the kitchen ceiling. He cut a hole in the ceiling to get to the pipe, but then said he wasn't a licensed plumber and couldn't fix the problem he had just caused. Later in the day a licensed plumber came to look at the damage and gave us an estimate of $950. That does not include what it will cost to repair the ceiling.
When contacted, Joseph Galipeau refused any responsibility and refused to pay for the damage. He only offered to find us another plumber who would make the repairs for less, but there is no way we will hire someone referred by him. He's hardly credible at this point. He claimed he helped us out by not charging for coming to clear the drain. In other words, he didn't charge us his fee for putting holes in the pipe. .
"Thank you for your review; we use Angies List to continuously improve our customer service. We were called out to clear a clogged bathtub drain. After we looked at the situation, we told the customer that that our snake might puncture the pipe because of the pipes age and condition, and the use and abuse of caustic drain cleaning chemicals (Empty bottles by tub and homeowner admitted to using) . We stated that this would be a risk they would have to assume and approve. They gave us the verbal ok to snake the pipe with our electric drain machine (which is specifically designed for cleaning tub and sink drain lines) and the pipe ruptured. The customer also verbally approved us accessing the ruptured pipe through the ceiling and once we did, the problem was very apparent and required a license plumber to fix it. We provided several referrals so the customer could get this problem fixed quickly within a few hours to avoid any further inconvenience. The customer was kind enough to ask what his bill was and we kindly refused any payment. We cleaned up and left. We’re sorry that it’s come to this."
Saturday morning I awoke to pipes clogged so badly I couldn't flush anymore and my basement pipes were leaking from the pressure of the clog. As a new home owner I panicked, saw dollar signs flash before my eyes, and hurried to Angie's list to start my search for help. I called a few people and some were not able to come out same day, one quoted a scary base price, another said I was too far away (3 towns away, really?).
Joe called me back within 30 minutes of my voicemail and got right in his van drove across the state for 1 hour to reach me. He immediately knew what the problem was upon arrival and dug in, after quoting me a very reasonable price for the work. Now I can flush again (yay!).
All in all, something that could have cost me well over $400 with the big name companies cost me under $300 with him. And don't forget, he drove a total of 2 hours (round trip) on a Saturday!
It's always scary hiring someone new for the first time, you never know what you are getting. Joe is personable, respectful, knowledgeable, and I will call on him again if ever needed.
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing