Merry Maids of Fairfield

BE WARNED - READ THE FINE PRINT AND DO THE MATH on your first estimate. The format of the estimate and content of the in-house conversation with the owner hides the fact that they plan to charge you MORE THAN DOUBLE for the first cleaning. My regular cleaning was fixed at $175, but for the first cleaning they charged me $510!!!! Of course this jaw-dropping $ amount appears nowhere on the statement. This equals $64 per worker per hour, much more than the regular cleaning price.

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I think it was average to below average. The cleaning staff varied, the quality of the cleaning varied, and quality of the customer service varied. I wouldn't recommend them. I think it is relatively low quality of service for the price. I think they should have better customer orientation.

They were cleaning my house weekly. Two girls, approximately 1.5 hours, and the bill was $191.43. This was simply dusting, vacuuming, floors, cleaning baths, etc. and normally changing 1 bed. No dirty dishes, no mess, everything else clean and ready for them.
I found they really did the minimum. Baseboards and many surfaces were always filled with dust, despite my request to attend to them, as the house had just been completely painted.  Any single thing "extra", like wiping out a fridge, doing silver pieces or such was charged as extra.
I could never, never get them to come at the same time every week. The schedule constantly changed, which was a total annoyance.
The cleaners themselves were pleasant, but on two separate occasions, very expensive things were broken - and placed in a way they expected I wouldn't see the damage. The first time I complained, and all denied it (18th century black coral smashed and propped up on the mantle piece so it would look unbroken). The second time no one else had been in the house, and they denied it again (vacuum or something dragged across a zebra rug. Two pieces of the torn off hide were placed on top of the rug to look like it hadn't been ripped!). 
The huge problem - HUGE problem - is the attitude of the office. They are the most:
aggressive,
defensive,
rude,
interrupting (you cannot finish a sentence, no matter how civilized you want to be)
and accusatory people I have ever encountered! You are trying to question why this damage has occurred and why no one will own up to it. They are running you over with sarcastic, rude, constantly interrupting commentary and making you feel like you're in a witness box!
I'd finally had enough of this behavior and fired them. 
You must be able to trust that people left with your belongings will own up to any problems they encounter or damage they cause. Things do break, and most times they can be fixed/repaired. But having people in one's house who you know have lied about damage is so very disconcerting. What else could they be lying about?
I promptly hired a cleaner who has been successfully working for my neighbor, who is pleasant, honest - and ONE HALF THE PRICE!

The deep clean was phenomenal. Subsequent bi-monthly cleanings have almost consistently been inconsistent.

• * Either upholstery was not vacuumed, some surfaces not dusted, etc. 
• * We just weren't happy with their floor cleaning methods. They use microfiber mops and were willing enough to switch cleaning solutions but the floors just never were clean. After they left, I would wipe them with a damp paper towel and plenty of dirt would transfer to the towel.
• * They will not pick up anything (even a pair of shoes) left on the floor and clean under them.
• * Nor will they pick up/move anything on a display shelf, countertop, etc--kitchen counter canisters, knickknacks on display etc.--and dust/wipe them down or clean underneath them. I understand that a home should be picked up so they can clean but these were regular items on display and they were cleaned during the initial deep-clean, giving us the impression this would be the level of cleaning we would see each time.
• * Cleaning teams would differ each visit, so if you don't like repeating instructions or weren't at home during their cleaning time, this could be an issue. 

These were very hardworking, dedicated teams of two who were constantly in motion. We feeel our issues were more of a training/ tight scheduling problem (management) than efforts/abilities of the cleaning teams. We have chosen to try another service rather than hash out all our points with management.

They have provided very good service for us.

They are very thorough. I really liked the fact that this company is licensed & insured. I also feel very comfortable giving feedback to the office to then relay my message back to the people cleaning my house. Anything I have felt needed to be done better was addressed at the next cleaning. However, had I asked, they would have been happy to correct it immediately.  I know that Merry Maids is a real company that will make sure I am satisfied with the cleaning. This is very comforting.  It is a pleasure dealing with the people at this Merry Maids location. They are pleasant and very responsive.  If I have to leave a message (in the event no one answers the phone), they call me back almost immediately and are always asking if there is anything they can do better.  I am spending more than I did on my last cleaning girl, but I feel more secure with this company and I feel like my suggestions for improvement go a lot farther. They are also super flexible about changing the date of service if necessary (and with about 48 hours notice at a minimum).  I was able to bypass the expensive first cleaning cost by signing a 6 month contract. This isn't so terribly binding that I would lose a great deal if I was to break the contract. However, I felt this to be very reasonable and had no problem signing the document, especially because of their gaurantees for cleaning.  I know that no matter what, they will go to whatever lengths to make sure I am satisfied with every cleaning.

They always did an excellent job. We had no issues in all the time we used them. They always seemed to go out of their way to make our house look great. Once in a blue moon either they would or we would have to reschedule our regualr service date and they were flexible and easy to deal with in this regard. Their office staff was always very friendly and helpful when we called there. We sold our home in September and moved outside of their service area, otherwise we would still be using them.

housecleaning was very sub-par. spills occasionally went more than 2 cleaning cycles to be wiped up. Dust on obvious areas, never stayed long enough to complete the job. Management was non-responsive, even hung up on me when I asked for them to complete the job correctly the following week.

I HAVE BEEN VERY HAPPY WITH THE SERVICES PROVIDED TO ME BY MERRY MAIDS. THEY ARE VERY RELIABLE AND I WOULD HIGHLY RECOMMEND THEM. I TRUST THEM WITH THE KEY TO MY HOME, AND I LOVE THAT. THEY DO GREAT WORK.

IT'S BEEN GOOD. THEY ALWAYS SHOW UP WHEN THEY SAY THEY WILL. THEY DO A DECENT JOB WITH ALL OF THE HOUSE CLEANING THAT I ASK THEM TO DO.