Approved Pro
Lucy's Hardwood Floor, LLC
Wood Flooring Refinish, Commercial Wood Flooring Installation or Replacement, Wood Flooring - Install or Completely Replace,
About us
Why Choose Lucy’s Hardwood Floors? ✔ Over 20 years of experience Thousands of floors installed, refinished, or restored across Connecticut. ✔ One of the largest hardwood floor specialists in the state Our team brings unmatched expertise and craftsmanship. ✔ Complete flooring services Hardwood floor installation Hardwood sanding & refinishing Recoating and floor restoration Installation of vinyl plank (LVP) Installation of laminate flooring, vinyl and real Hardwood floors Residential & commercial projects ✔ Professional, reliable, and honest service We pride ourselves on cleanliness, punctuality, and communication. Your home or business will always be treated with respect. ✔ Free Estimates Fast, friendly, no-obligation quotes. At Lucy’s Hardwood Floors, we combine modern techniques with traditional craftsmanship to create flooring that is built to last. 📞 Contact Us Lucy’s Hardwood Floors, LLC Phone: 203-400-7375 Phone: 203-275-8195 Owner: Lucy Freitas
Business highlights
Se habla espanol
25 years of experience
Services we offer
Hardwood Flooring, Hardwood Refinishing, Laminate installation, Vinyl water proof installation , unfinished and finished flooring installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6415 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 415 reviews
Christopher B.
Oct 2024
Wood Flooring Refinish
Lucy and her team did a fantastic refinishing our hardwood floors. From estimate to project completion, everything was done in a weekâ s time, and we couldnâ t be happier with the results. Lucy and her team were proactive in communicating with us every step of the way and the price quoted for the work was easily the most cost effective and affordable for the scope of the project (three bedrooms and a hallway), which included carpet removal and disposal. Would highly recommend getting in touch with Lucy for any hardwood floor needs!
Dennis M.
Sep 2024
Wood Flooring Refinish
Owner was fantastic. Called and showed up to discuss other options and repairs Very concerned with us being satisfied
Cindy O.
Jul 2024
Wood Flooring Refinish
First of all, they got back to me the same day that I called them. Lucy and her crew are very professional and they did an outstanding job on the floors.
David B.
Jun 2024
Wood Flooring Refinish
Did not move all furniture out from two of the rooms and stove out from kitchen, as had previously been discussed and agreed to.
Response from Lucy's Hardwood Floor, LLC
"HI DAVID, Please call my office to discuss the issue. you are still under warranty and this is the first time I heard you have an issue. call my office 203 4007375. thank you Lucy"
Carlos H.
Jun 2024
Wood Flooring Refinish
I have used Lucyâ s Hardwood floors on many projects for my company Pesky Properties. Every time the results are unbelievable exceptional. From start to finish Lucyâ s team does great job and the customer is great. I highly recommend Lucyâ s Hardwood floors.
Joyce K.
May 2024
Wood Flooring Refinish
Excellent service, floors came out beautiful. Thoroughly covered all information Very receptive everything is very professional and friendly. Highly recommend by someone we do business with.
Response from Lucy's Hardwood Floor, LLC
"Hey Joyce, this is Robert! It was a pleasure working with you and I am super thankful for the advice you gave me. I'm happy your floors came out perfect!"
Oscar R.
May 2024
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
I highly recommend Lucy's hardwood floor for any flooring needs. As a repeat customer, I've consistently been impressed with their professionalism and the cleanliness of their workspaces. Each time they've worked in my home, they have shown great respect for my space and left it spotless upon completion of the job. Their team is not only reliable and efficient but also extremely courteous and accommodating. Itâ s a pleasure to work with a company that values customer service as much as craftsmanship. I look forward to continuing my business with them for my future flooring projects.
Response from Lucy's Hardwood Floor, LLC
"Hello Oscar! Thank you very much for leaving us a review! We also are looking forward to helping you with future projects as-well!"
CAROL K.
May 2024
Wood Flooring Refinish
They were prompt very neat very nice and they did beautiful work
Response from Lucy's Hardwood Floor, LLC
"Hi Carol! We greatly appreciate your review and hope you consider us for any future projects you may have!"
Scott B.
Apr 2024
Wood Flooring Refinish
Great refinishing job prior to our home sale. Company was very responsive, quick and did great work to our old floors in Milford.
Response from Lucy's Hardwood Floor, LLC
"Hey Scott! We are thrilled that your floors came out the way you wanted. It was a pleasure to work for you, and we hope we have more projects from you in the future!"
Carole L.
Dec 2023
Their communication skills was excellent. The workmanship was flawless. This is the second time Iâ ve used Lucyâ s Hardwood. They did a great job both times.
Response from Lucy's Hardwood Floor, LLC
"Hello Carole! Thank you for leaving a review, it was a pleasure to work for you!"
Ken S.
Dec 2023
Lucy and her team have been a delight to work with. The crew arrived on schedule and worked until the job was done. We are very happy with the results and appreciate that they cleaned up after themselves. I will happily use Lucyâ s company again and highly recommend them
Response from Lucy's Hardwood Floor, LLC
"Hi Ken! We are very thankful for your review, and are excited to help you with future projects!"
Richard M.
Nov 2023
Wood Flooring Refinish
They hired a POD and moved the furniture to and from the house to the POD. The floors were professionally refinished, and the workers were informative and polite.
Response from Lucy's Hardwood Floor, LLC
"Hello Richard! We are pleased to hear that you are happy with our company's work! We hope you choose us anytime you have a future project!"
Lois S.
Oct 2023
Wood Flooring Refinish
Reliable. Did what they said they would do and always showed up. Quick turnaround from original contact and start/finish of job.
Response from Lucy's Hardwood Floor, LLC
"Hey Lois! Our company will always be reliable, and we are happy you are satisfied!"
Anthony C.
Jul 2023
Wood Flooring Refinish
Absolutely the best ! They arrived as promised, the men were extremely neat ,efficient and did a first class job of repairing, refinishing , staining and finishing of our kitchen floor. I would highly recommend Lucyâ s to anyone needing this type of work.
Response from Lucy's Hardwood Floor, LLC
"Hello Anthony! Thank you very much for taking time and leaving us a 5 star review!"
Skip C.
May 2023
Wood Flooring Refinish
Lucy was timely in her response, transparent with her very competititive pricing and her crew did an excellent job I'm extremely pleased.
Response from Lucy's Hardwood Floor, LLC
"Hello Skip! Thanks for sharing your rating with us and the community!"
Maria S.
Mar 2023
Wood Flooring Refinish
They always give excuses for not showing up on time or if they do not come, they do not call before showing up. When we assed the work, I notice how stained where it was not supposed, areas that never got sanded and others not stained, the work has not being complete and what they did is not properly done, When I called the company they did sent someone to inspect, and the inspector confirmed it was a mess and that it needed to be fixed, that he will speak with the owner, then I did not heard from them for a week, and when I texted her asking when they would send someone to correct the job she became rude to me, she have texted me unprofessional conversations and Said I just want to make drama.
Svetlana M.
Nov 2022
Wood Flooring Refinish
Great service
Melanie H.
Aug 2022
Wonderful job! Done fast but done right! Floors look amazing
Donald D.
Aug 2022
Wood Flooring Refinish
There were numerous problems with this company. The workers made numerous mistakes doing my floor and had to come back two additional times to fix their mistakes. They sanded a hole in the pipe for the water to my refrigerator and while I was told I would receive the $125 I paid to replace the pipe which was broken two weeks ago, I have yet to receive my costs to replace the said pipe. I have a corner near my kitchen door that has not been sufficiently finished and I had my bathroom floor recently tiled and they got the brown stain all over the grout on my bathroom floor. I paid over $1000 for the tile and another $600 for the installation and now I will have to get the installer to come back to remove the grout that is stained. I have pictures of both the corner that was not sufficiently stained and my bathroom grout that is stained from their work. I had to pay for 400 sq ft even though my project was only 140 sq ft because I was told that was the minimum they would do and even though I paid extra they still did a terrible job. I trusted Angie to furnish me with a competent and professional company and yet I received nothing other that!
Response from Lucy's Hardwood Floor, LLC
"Dear customer, we are not aware of any of those problems except the pipe you broke and I (Lucy ) decide to credit you just to make you happy. your credit card takes 7-10 business days to refund you. you still have a few extra days. When I provide you with my quote I explained my prices and my minimum charge, and you agreed to pay and I gave you an extra discount because you said you don't have enough money to afford this job. we never had to come back to fix any problems at your house, we finished your project on the same schedule date. We had to go back to show you that the broken pipe was damaged when you moved the refrigerator. in regard to your bathroom, we highly appreciate it if you communicate with us to remove any stains on your tile floors. (that WAS simple to resolve but I never heard anything from you). you didn't pay us extra you paid what was at your signed contract due to the minimum charge) if you need any assistance please contact me. Lucy."
Hilary G.
Jun 2022
Wood Flooring Refinish
Lucy was pleasant to work with from day one. She listened to our concerns Quote was very reasonable. Her team did a fabulous job from showing me stain colors to cleaning up daily and sealing the floors. They are gorgeous!! I highly recommend Lucy and her team!!
Liz G.
Jun 2022
Wood Flooring Refinish
Lucy and her team are very easy to work with and responsive to any needs/questions. Her prices are affordable and our floors -- which featured dark pet urine stains -- now look fantastic. We highly recommend.
Steven W.
May 2022
Wood Flooring Refinish
They did a fantastic job refinishing the laundry room floor and small other repairs and refinishing.
Matt C.
May 2022
Wood Flooring Refinish
Excellent
Lori S.
Apr 2022
Wood Flooring Refinish
Lucy’s team did a great job on re-finishing my hardwood floors! She even had them return to touch-up a few areas! We were very pleased with the quality of the work!
Sharon M.
Apr 2022
Wood Flooring Refinish
Lucy was very professional along with her crew.
Licensing
Licensed*
Trade License Number
HIC.0612693
Trade License Locale
CT
Trade License Expiration
03/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Lucy's Hardwood Floor, LLC is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Lucy's Hardwood Floor, LLC accepts the following forms of payment: CreditCard
Yes, Lucy's Hardwood Floor, LLC offers free project estimates.
No, Lucy's Hardwood Floor, LLC does not offer eco-friendly accreditations.
No, Lucy's Hardwood Floor, LLC does not offer a senior discount.
No, Lucy's Hardwood Floor, LLC does not offer emergency services.
No, Lucy's Hardwood Floor, LLC does not offer warranties.