CUSMANO AGENCY

In June, I shopped around for a new H.O. policy, having determined that the premium for my current one was too high.  I settled on Nationwide, as their rates were favorable and they were able to cover hurricane damage.  I approved a binder, proceeded to sign papers over a couple of weeks, and to set up automatic payments from my checking account by providing my bank's routing number and checking account number.  I received the policy in the mail.
Several months later, it occurred to me that I had not seen automatic deductions from my bank account.  I called and was told that the policy had been cancelled on July 1 for payment reasons.  I was shocked  --  I hadn't received any notice.  The office manager there wondered the same thing I did:  had the numbers for my bank been incorrectly listed? I provided them again and she was to check.  My main goal at that time was to reinstate the policy.  I asked for a quote and waited to hear back on the number, as well to hear whether the bank numbers were wrong.
In the meantime, I checked my emails and mail at home, and checked my bank account.  First, as it relates to the bank account, no attempts by Nationwide were made to hit my account.  Zero.  Secondly, whereas Nationwide claims that they notified me by mail on July 1st that the policy was cancelled  --  mail which I never received  -- I had two emails still in my inbox from Nationwide for July dates of 1st and 18th, still conducting business with me as a policy owner.  
When the office manager got back to me, she maintained that they had my banking info correct, and she quoted a new rate that was some $300 higher than the previous policy.  I wanted them to make good on the earlier quote, as I believe the cancellation was clearly their issue, but the manager maintained that I had been notified.  She never adequately addressed the higher quote.  I asked to speak to the owner of the agency, John Cusmano.  I was told he would call me.  He never did, or if he did, he never left a message.
Sorry to be so long-winded, but it seems like Angie's format invites it.  Nevertheless, here is my ultimate problem:   the agency owner never cared enough to follow-up, either to provide a better explanation or to make good on our business.  I had been respectful, never flipped out, and expressed thanks to the office manager for getting back to me.  In my final email to them, demanding a call, I was emphatic.  At the very worst, poor customer service; at best, a lesson about Nationwide customer relationships as learned through pricing.
I will never do business with Cusmano again.  I dropped a policy to go with them, I was unprotected for four months as a result of their missing communication, and I was burned by their customer service.  The happy ending:  I went back to Allstate, bought a new policy, and have paid less than Nationwide's original policy.

In fairness, I want to say that I received a message from John Cusmano, but it was too late in the process.