HOME DEPOT INC

It went great, no problems or whatsoever.

not applicable

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layout odd but helpfull employees

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They were okay. The sales person was very helpful and helped me pick exactly what I wanted. He gave me lots of information too. The installation was quick and efficient.

Please note: On 8/29/2013, I have changed the rating from an F to a B. After speaking to the store manager, who DID NOT try to pass the buck and who accepted responsibility, the issues have been resolved to my satisfaction. It says a lot that they were willing to go the extra mile in the end to make things right!!!

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First... the only reason this place doesn’t get straight F’s is because of one good deed (discussed later on. Aside from that, avoid these people like the plague. They are worse than politicians when it comes to telling you what you want to hear. DO NOT USE THESE PEOPLE TO DO ANY FORM OF INSTALLS... especially flooring!!!!!

On or about 7/27/2013: My wife and I are soon closing on a new house in Enfield, CT. We go to Home Depot for flooring. We had a great sales experience. The sales person appears to know what he was talking about and everything was pretty simple. We picked a Laminate that we were told was and quot;in stockand quot; and that we could get delivered quickly. We also confirmed that they will delivery to the upstairs (where it is being installed) as I have had recent knee and ankle surgery and would not be able to carry it. We were also told that there would be no problem having it installed by 8/21/2013. But that's when it started to go down hill and now, I see that what their contractors say is true: This Home Depot in Enfield, CT will tell you anything you want to hear just to get your money.

8/1/2013: Someone comes out to measure for the flooring on time and goes very smooth.

8/3/2013: We pay about $4K for our flooring and installation so they can start setting things up.

8/5/2013: Get a call from Home Depot. The Laminate is not in stock. We have to wait. But, they still assure us that 8/21/2013 is do-able.

8/10/2013: Still waiting to hear about the laminate. Go into the store and talk to customer service to find out that it had been in the store for a couple days an no one bothered to call. So, we had to wait another week for delivery. But, per Customer Service, still installed by 8/21/2013.

8/17/2013: I was supposed to get a call in the morning to find out the delivery window. Nothing... Call Home Depot and they say were are in the 11AM to 1PM slot. OK. Delivery contractor comes about just before 1. Says they only deliver to the 1st room in the house. Also says that he completely believes that we were told by Home Depot that he would delivery to upstairs because they will say anything. So after calling and speaking to a manager, someone else is sent to bring it upstairs. It's just too bad I had to call to complain to get what I was initially promised. It also isn't fair for Home Depot to put their sub-contractors in such a bad position. I'm sure others would have gotten upset with the delivery-person instead of the real culprit.

Later, call Home Depot again to get the number for the installation folks. I call and elave them a message so that we can confirm an install time on 8/21/2013.

8/19/2013: I speak to the installers. They are fully booked until the end of August and the earliest they can install is 9/3/2013. Doesn't do much good since furniture is being delivered on 8/22/2013 and everything else is moving in on 8/24/2013.

After several conversations with the Enfield Home Depot, alas, still no install until 9/3/2013.

I cannot believe that a company like this only has 1 laminate flooring sub-contractor for installations. That is ridiculous. But of course, they don't care. They have my money. So in their mind, they don't have to follow through on their promises. And that is why I say that, if you need something installed, stay away from Enfield Home Depot like the plague!!!!!

My experience with them was good. They did what they were supposed to do. Their job came out well. They did not mess in our house because they cleaned up their mess. We were happy with them. We would definitely use them again.

We get this platinum plus carpet and upgraded the pads. Two guys came to deliver it and they didn't speak very good english. It didn't look the same thickness and weight as what we originally bought, so I wouldn't let them install it. They said if I didn't let them install it that they were going to lose money for the day. I called Home Depot and they gave me a hard time. They have this liaison person that works at the store. So I made her come out and I said "you come see this for yourself". She said we have to mail it out to the manufacture but you're right. We had all of our furniture moved and ready to install the carpet so we took the cheaper carpet and after they investigated it turns out that I was right. I love being right usually but do you know what they did to me? They gave me an $800 discount which made the warranty invalid. Since then I have been finding fibers coming out so I think it was very deceptive. I signed their form and got the $800 back but I am still not happy. I spent over $3000. They wouldn't even give me the results of the test that they took to verify that they brought the wrong carpet. This carpet is matting. I just don't know what to do. I think the people at the store were helpful but their hands are tied as to what they can do. I think its at the corporate level. They have a form with a scoring system 1-10 (10 being the best) they marked a 10 on the paper and they won't leave until you sign it. I didn't even get a chance to score it the way I wanted to.

It was the worst experience. When you go into the store they set you up with somebody to come out and do an assessment on your house and it is all subcontracted. It has the name and they get paid but it is all subcontracted out which ended up being most of the problem. There is minimal accountability. They just get fired for a poor job and that is the recourse Home Depot has. It was all done over the phone and I wasn't going to the store itself to buy cabinets and stuff. It was a renovation refacing in my kitchen, which they did and it is all a mess and it is falling apart. I am going to make sure I am never going to have any work done from them again. A guy came out and did the initial evaluation and I think his name is Augustus Murino. Gary Par was the man that did the actual work. It cost me $10,000 and I could have had granite coutertops and brand new cabinets which I found out later. I redid my mother's kitchen and I know how much it would have cost. They did refacing cabinets, countertops and removal of some cabinets. The price was extravagant for the work done. I have stuff that is already peeling so I think the quality was poor. He kept telling me that I didn't order that when I know I did. They were here when they said they were going to be here and they rushed through the job and they were out within a week and half. They were punctual and that was the only positive. Gary Par was a lazy guy but at least he was polite to me but the other guy called me a wire. I have another contractor now and he is doing some work now.