
Encore Landscaping, LLC
About us
Encore Landscaping, LLC is a full service Landscaping Company servicing North Central CT and beyond. We are unique in the residential market in that we are equally qualified in Landscape Design, Hardscape Installation, and Maintenance of Landscaping and Gardens. Our approach is to achieve 4 Season beauty with low maintenance garden plants and hardscape materials. As there is no such thing as NO Maintenance Gardens, we provide Spring cleanups, Summer weeding and Fall leaf cleanup services as well. Our clientele ranges from newly built homes needing Garden Design and Garden Installation, to Removal or Renovation of Overgrown shrubs and neglected gardens. For existing landscaping, we design & install, hand prune, hedge trim and weed perennial gardens, foundation plantings and island beds. We do not have a 'cookie cutter' design that everyone gets - we take the time to give our clients a unique garden design that is suited to their climate and personal preferences. Our hardscape work includes Paver Patios, Sitting Walls, Retaining walls, Outdoor Living Spaces, Pillars and Firepits. We use many different lines of products including Unilock, Techo Bloc, CST, Belgard and others. We specialize in individual designs of hardscapes for outdoor living spaces that are based on the specific functional needs of each homeowner. We then select paver brands, styles and colors to best achieve the clients desired look. Repeat business and referrals are important to us, and we appreciate all of our clients who have been with us for many years. We welcome our clients to be home so they can see the transformation as it happens. They can contribute suggestions as we fine tune their installation, and we don't leave until we have exceeded their expectations.
Business highlights
Services we offer
& weeding., Landscape design and installation Hardscape walls and patios & Landscape lighting Garden design, edging, installation and garden maintenance including deadheading perennials and weeding. Mowing, mulch, pruning
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
4% | ||
0% | ||
0% | ||
8% |
"The product for this job was selected by the client, who wanted their new sidewalk to be the same as a relative just installed. We had never used a product from this manufacturer but we agreed to do so, after discussing and showing the client catalogues from the manufacturers we usually use. We installed this sidewalk and patio following the manufacturers' recommended process, as we always do, and without incident in the past. In this case, the product contained minor chips at the corners and edges of the pavers. We brought it to the manufacturers attention, and they sent out a rep. to inspect it. The chips are in the range of 1/8 inch wide, and are not obvious in the finished installation unless you are looking for them. They concluded that this minor chipping of the pavers was within normal standards, and that they did not feel that supplying replacement product was warranted. As our installation was done correctly, we feel that we have met all of our obligations, however in an effort to provide recompense of another sort, we have offered what is noted in the following copy of an email sent to the client last year. I did not receive a response from the client. Hi [Member Name Removed], after speaking with the Rep. from the supplier, I understand that he spoke at length with the manufacturers rep. They have indicated to me that the minor chipping is within industry standards and does not affect the appearance and usability of your sidewalk. The installation job that we did was a good quality job, using the product that you selected. There are no areas that need repair as a result of the installation job that we did. The option of removing and replacing pavers with minor chipping is not feasible due to the process of removal will cause major damage to surrounding pavers. What I would like to do for you, (and I have secured agreement from the supplier as well) is to provide you with a product from him such as mulch or stones and I will deliver and spread it for you and absorb the labor cost. We are both anxious to do what we can to help make this right with you. Sincerely, Diane"
"Hi [Member Name Removed]and thanks for the review. I'm looking forward to seeing the flowers on everything too. See you soon, Diane"
The selection of plants was designed to have some presence year round with a variety of textures and colors through the seasons. We are looking forward to watching the progression through the years.
Rather than discard the plants that were removed, at our request Encore moved many of them to a ?wild area? behind
the house where the size was no longer an issue. and my pruning errors will have a chance to grow out. Diane, Jeff, and their crew worked hard doing the installation. They removed all debris leaving the yard and beds in excellent condition.
Our only problem with Encore was that at times it was be hard to get responses. On one occasion, it took several emails and a voice mail to get a status update. This dragged out the process of getting the proof of insurance with the coverage required by the Association?s management company. That said, we would definitely deal with them again. The quality of their work more than makes up for the responsiveness issue.
They worked with me to suggest plantings that will be colorful all season long, have longevity and will not overgrow the home! They were quick, efficient and creative. The first day after installation, my husband and I were looking at the plantings and our neighbor from across the road called over "Thank you. We like this view much better."
We had to wait a while for the work to be done - but it was WELL Worth it.
"I have no explanation for this except we were totally swamped with work at the time. That is no excuse and it will not happen again. I am grateful that [Member name removed] has excepted my apologies and is still one of my clients."
"HI [removed member name], and thanks for taking the time to post the review. Diane"
Recommended.
"Hey (member name removed) , Thanks! See you again soon. Diane"
"Thank you Member. We're looking forward to tackling your hillside perennial gardens in the spring!! Diane"
"Thanks for the vote of confidence. We appreciate your business. Diane & Rob"
"Thank you Member. It is my pleasure to work with you and your parents. Diane"
"Leaf pick-up was a new service to us and we were not very experienced in estimating that work earlier this fall. The initial estimate given by my husband (I was not there) was extremely low, as we found out before we did the work, and I let the Member know that before we started. My husband was not present when we did the work so there was a break in communication then too. When we did the work, I was not sure what the final cost would be until we got closer to finishing. When the Member got back, we were still in the middle of doing the gutters, and I figured at that point we would just add it up when we got done. I was not anticipating it would be that high either, but we did spend a lot of time on the extra work as well as the leaves. I realize now, that I should have called, even if at that point I didn't know exactly what the final price would be. We are very particular with the quality of our work, and do not rush through a job to keep the price low, however we are now especially careful to keep our estimates in the reasonable and customary range for the work we do. Since this job, we always document our estimates, and keep the clients informed of exactly where we are with billing, so they can make informed decisions on what they ask us to do."
Licensing
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