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Aqua Pool & Patio Inc

Hot Tub or Spa - Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool: Concrete - Build or Install,

About us

Aqua Pool provides total and distinctive outdoor living space transformations. Respected as one of New England’s premier inground Gunite pool and spa companies, Aqua Pool has been enhancing the value of finer homes throughout Connecticut, western New England and eastern New York for over 43 years.

Business highlights

Emergency services offered
55 years of experience

Services we offer

Patio repair, Pool contractors, patio landscaping

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
17%
3
0%
2
0%
1
50%
Showing 1-6 of 6 reviews
Matthew T.
Sep 2021
1.0
$100,000
We were their second pool dig of 2021. The plaster has failed, the site a mess, contract line items not fulfilled, and my favorite “sorry they’re with a customer” when we call. Apparently they pick and choose which customers matter and I must assume those are the ones that still have remaining balances. We even threatened to withhold money and go through arbitration to which Jason responded “you’ll lose”. We now call daily looking to have the plaster fixed and Gianna passes us to voicemail saying Debbie and Grant are busy with customers. Chuck will eventually take the call and say they’re working on it trying to contact Bella Pool Plaster out of New York and that they will be in touch(interesting that this has taken over 3 months with zero rectification as Gianna proudly boasted they service 30 pools a day). This is 3 months of non stop calling and emailing on our end and they take the same approach, essentially hoping we’ll tucker out and accept their poor performance as they already have all their money.

Erik W.
Jun 2021
1.0
We purchased a house in 2020 with a pool built by Aqua Pool & Patio in 2017. Opened the pool that spring and found it had cracked significantly and stopped holding water. It was under three years old and the way this company has handled the process of understanding why their pool failed so soon after they built it is disturbing - they simply don't care to understand why they built a structurally deficient pool. We worked with Aqua to troubleshoot and paid them for temporary repairs over the course of a year but ultimately gave up on working with them on a permanent repair as they seemed not only uninterested, but also sadly incapable of doing anything more than temporary patches they were billing us for. Aqua would neither quote pricing nor offer any timeline for a permanent repair because they had no expertise to do so. At each attempt at contact, they made it apparent they didn't care; the meter was still running while we were paying for their blind troubleshooting and ineffective, temporary patches. We tried to be patient and understanding, giving Aqua multiple chances over the course of a year to earn back our trust and make things right but they were disinterested. Our last attempt was reaching out to the owner hoping to find some clarity. He deflected responsibility, placing blame on his subcontractors and throwing his own employees under the bus. The only solution he offered us was to pay for more temporary patches, which we refused as all the temporary patches they applied proved to be completely ineffective; they held up as well as the original pool they built. To top it off, the owner also blamed us, said we should have paid to have Aqua out to inspect the pool prior closing on the house as then we could have made the original owner who paid for the pool be responsible for paying for the repairs. However, when we asked why the pool Aqua built failed under three years after build, he did not respond. It was obvious he inherited a business he simply can't sustain. Aqua will say they have been in business for over 50 years, but now under second generation ownership. Our experience has taught us that a reputation inherited is only as good as a reputation upheld.

Nikolas H.
Oct 2020
1.0
$80,000
Awful, customer service was atrocious and so shady to deal with. Would never trust this company on my property again and hope no one ever has to deal with the unprofessionalism and blatant disregard for our time and money.

Holly W.
Aug 2013
5.0
Yes, I recommend this pro
$69
Great! The arrive was quick, friendly and professional!

Nancy P.
Jul 2013
4.0
Yes, I recommend this pro
They did what they were supposed to do. They came in early and did the work. They were also friendly and on budget. They got our pool up and running.

Dennis R.
Aug 2012
5.0
Yes, I recommend this pro
$80
Their service costs me $80 a week. I rate them highly and I would continue to use them in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Aqua Pool & Patio Inc is currently rated 2.8 overall out of 5.

Aqua Pool & Patio Inc accepts the following forms of payment: CreditCard

Yes, Aqua Pool & Patio Inc offers free project estimates.

No, Aqua Pool & Patio Inc does not offer eco-friendly accreditations.

No, Aqua Pool & Patio Inc does not offer a senior discount.

Yes, Aqua Pool & Patio Inc offers emergency services.

No, Aqua Pool & Patio Inc does not offer warranties.