MASTRI SERVICES LLC

appliance repair

About us

Mastri Appliance Repair is a family-owned business in Derby, CT, led by experienced technician Jimmy Mastri. Our dedicated team prioritizes customer satisfaction while providing efficient, reliable appliance repairs. We’re committed to keeping your home running smoothly with expert service. With a strong reputation for quality repairs, Mastri Appliance Repair has consistently delivered results for our clients. Our attention to detail and fast service ensure that your appliances are back in working order, enhancing your daily life.

Business highlights

12 years of trusted experience

Amenities

Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.8105 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
responsiveness
4.9
Showing 1-25 of 105 reviews

Keith P.
05/2025
5.0
Anthony and the team at Mastei fixed my ice maker in under 15 minutes. They were quick to respond, asked pertinent questions and was prepared before he showed up. Worth every penny.
Rating CategoryRating out of 5
$395

John Z.
05/2025
5.0
Showed up on time kept us in the know about the repair. Pleasant and went above and beyond the call due to the age of the appliance. Definitely will use again should any future problems develop. Highly recommend.
Rating CategoryRating out of 5

Raffaele B.
05/2025
5.0
Jim was willing to service my washer and dryer, even after a 12 hour day. It isn’t easy to find service techs like Jim anymore. He was great!
Rating CategoryRating out of 5
$200

Tony V.
05/2025
5.0
Jim was very personable and has solid expertise with many different appliances. He was able to diagnose and fix the multiple things I needed help with. He also gave me honest feedback and advice on how best to move forward. I highly recommend his services.
Rating CategoryRating out of 5
$250

Jess G.
05/2025
5.0
We were having issues with our gas stove. Jim was confident he knew what the issue was from our description and came with parts in hand. He was right and no need for waiting or a second visit! Fixed our problem right away, arrived exactly when he said he would and checked in earlier that day to confirm. Great experience!
Rating CategoryRating out of 5

Peter T D.
01/2024
5.0
Quick, efficient and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rick S.
01/2022
5.0
I called Mastri Appliance as i had an issue with my dryer where the setting knob had broken. I first called PC Richards where i purchased the dryer 2 years ago...they took my info and said that it would be two weeks before GE would come out and the fee to JUST come and evaluate would be $200.00!!! So I called Jim Mastri who helped me out and at no charge he gave me the part # that I needed, the website and telephone #yoo!! I called and received the part in one day for JUST $20.00 clams!!! Thanks very much Jim :)

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

steve m.
10/2020
5.0
I've actually had them here twice. Once for a repair under warranty. Very professional and competent. More recently for a out of warranty repair. I was favorably impressed with the honest evaluation, repair estimate and advice. Definitely will call them again for future appliance repair issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mary M.
08/2020
5.0
Service man was great. Came out same day and fixed my washer quickly and very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dixon R.
08/2020
5.0
Very very professional. Incredibly knowledgeable. Fair and honest. Canâ t ask for anything more. Heâ s my go to guy from now on. Has my kenmores running smooth.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cathy C.
08/2020
5.0
Very kind, fast service and reliable professional my dryer was fix to perfection

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Debra B.
02/2020
5.0
Have used Jim several times over the years for appliance repair. He is knowledgeable and honest. His rates are very reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Corine P.
10/2019
5.0
They were on time did excellent job

Rating CategoryRating out of 5
quality
4.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Christina R.
04/2018
5.0
Amazing work and customer service! Came out quite late on a Tuesday and had my frig up and running in no time. Very reasonably priced and fast! I appreciated the friendly and efficient service, would recommend to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tara C.
03/2018
4.0
Came right out and found the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jason M.
01/2018
5.0
Very good, professional and efficient. Repaired the part in question, for a very reasonable price compared to other quotes I got. I appreciated not being jerked around on the repair and getting it done. Big smiles.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

ALANA D.
06/2017
5.0
I have used Mastri Appliance three times in the past few years. Jim is cordial, knowledgable and very honest. He easily fixed my washer and dryer when they were having issues. I appreciate his integrity and knowing how to identify what the problem is before coming out and charging you unnecessarily. Not that I want my appliances to malfunction, but I know I can trust Mastri Appliance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Njeri R.
03/2017
5.0
Jim was awesome! Would definitely hire again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

16 North Ave, Derby, CT 06418

http://www.mastriappliance.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
Closed

Service Categories

appliance repair

FAQ

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

MASTRI SERVICES LLC accepts the following forms of payment: CreditCard
No, MASTRI SERVICES LLC does not offer free project estimates.
No, MASTRI SERVICES LLC does not offer eco-friendly accreditations.
No, MASTRI SERVICES LLC does not offer a senior discount.
No, MASTRI SERVICES LLC does not offer emergency services.
Yes, MASTRI SERVICES LLC offers warranties.

Contact information

16 North Ave, Derby, CT 06418

http://www.mastriappliance.com

Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
Closed