Greco & Haines

I called Greco & Haines on a Saturday morning when my well pump stopped working and I had no water. They were helpful and courteous on the phone and said they would send someone out in the afternoon. Frankly being a Saturday I was surprised they answered the phone. Two technicians showed up around 2pm. They were very knowledgeable and diagnosed the problem to the pump right away. To my surprise they had the materials on the truck and had the pump replaced by 3:30 PM. So far so good. Then I got the bill, a little over $3,000 to do the work. $2000 in materials and $1000 for labor. I was shocked at the bill but I was stuck, I was appreciative that they repaired my water problem right away, especially on a Saturday, so I didn't complain and just paid them in full. On Monday the Greco & Haines office called. They explained that there was a billing error and I owed them another $425. Apparently the technician on site made a mistake in adding up the materials and if I didn't pay the technician would be docked the $425 out of his pay! I was shocked, having replaced well pumps myself I know the materials cost much less than what they charge, they mark-up the material cost by 150%. They were only at the house for 2.5 hours and charged $1000 in labor. But most of all I was appalled that she threatened that the technician would be docked his pay due to the billing error! I called the site manager and he backed down on the docking of pay and assured me that the technician would not lose pay. I asked him what kind of reputable business would threaten their customers in this way? Never again will I do business with this company.