Accurate Oil Burner Service LLC

Very well. Called as a new customer on a Friday and they showed up Saturday morning. Good communication when they were running a few minutes late (Try that with one of the giant oil company service departments). Fred and Cory were professional and precise. They drained the tank (system), replaced a valve and retorqued the domestic hot water coil faceplate. They were done in less than an hour. A pleasure to do business with!

I had a strong smell of heating fuel whenever the furnace kicked on.  I had two different service companies out.  Neither  fixed the problem.   They both figured the smell was all in my head.  (Wasn't - they  just couldn't smell it  as they were use to the smell of heating oil in their profession.) .  I was pretty frustrated by this time and someone finally recommended I call Accurate Oil Burner Service.  I called.

 Fred and Cory discovered that the settings were way too high for this house.  In other words, the fuel that was being put into the burner was way to excessive leaving the unburned fuel to go thru the vents and cause the odor.  Why the other guys didn't catch this, who knows?  They adjusted this, checked the heat exchanger for leaks, and get this....

I received a phone call the following day from Fred making sure that the problem had been resolved!

 I told him was still getting an odor but a different one this time.  He figured out that as my basement was tightly insulated, when the furnace kicked on, it pulled the basement air from a few feet of damp dirt foundation into the system.  This dirty basement air was the second smell.   He recommended I have a FAN IN A CAN installed.  This brings outside air into the furnace.  Problem solved. 

I am so happy with Fred and Cory of Accurate Oil Burner Service that I had to write a review.  (Note - I don't tend to write reviews but I am so happy to have this problem fixed, I figured it was the thing to do.)

Not pleased.

They delivered and installed the equipment on time and with superior workmanship. They have a lot of experience and were a pleasure to have working in my home. Completely honest and professional in every way. Going forward I won't use anyone else!

unknown

They are the best around. The service is fine. Obviously, I would be happy if the price was a little lower, but it is worth paying them a little more because they are trustworthy and they do a good job. Their price is a little higher than I thought it should have been.

unknown

Fred and Cory of Accurate Oil Burner Service, Deep River, CT  are by far thee most professional and knowledgeable furnace professionals I have ever met. They worked together to address the cleaning of my furnace (after a few years of neglect) and repair/replace the flue pipe that had a big hole in it at the chimney. Each explained every question I had about various parts of the job. They left the furnace room as clean as it was when they arrived. Fred even made a call to Northeastern Chimney while still there for me because he wanted to make sure that an issue with my chimney was address by the best. Since Northeastern don't typically come to Guilford (in West Hartford) Fred asked them to come to address the problem because he knew it needed the best and he had developed a relationship with them.  He didn't want my problem handled by anyone else. What furnace professional ever looks out after a clients best interest like this anymore. Thank you to Accurate and to Fred and Cory!!

unknown

unknown

They came on time were efficient and seemed likes all was finds.

A+.