A Accurate Appliance Repair

unknown

The air was flowing in the unit, but it was not cold in the freezer and refrigerator compartments. I called A Accurate Appliance Repair and asked for the technician to come over and they advised they would come around 12-2pm. The technician was late and didn't arrive until after 4pm. Over the phone I agreed to pay $85 for the diagnostic. I was told over the phone the technician would give me estimation for repair, but he did not give me an estimate whatsoever and never mentioned it. The technician told me right away he knew what the problem was and he replaced the computer on the condenser. He took the computer, replaced it, and never asked for the serial number or model number of the refrigerator. His car was a personal car and not a professional car - it was a mess with dirty clothes and grocery bags, it leaked a huge oil spot on my pavers, and had no front plate on the car. This is where he dug his hand in the mess and this is where he found the computer part he used without asking serial number or model number. When he took the computer out, he snapped the plastic connectors on the part he was replacing and left pieces of it on the floor. He told me not to open the unit for 24 hours. I thought the price was very high at $349.82 but he started raising his voice saying he is the best priced in the area. I asked if I could pay him half now and half tomorrow when we confirmed it was fixed and working correctly, but he pressured me to pay all of it right then.

I noticed the next day that the air was still running, but it was not cold. I called and told him it wasn't working and asked if he could fix it. The technician came out around 8:00 and a woman came in with a tape recorder. She did not talk and the technician sat in the car. I asked why she was tape recording me and she had no answer, and I asked her to stop as she can't do this on our private property. She stopped recording but did not introduce herself or how she was related to the company. The refrigerator was not fixed and they just left without a word.

When they left, I called GE. GE will be coming tomorrow to let me know what steps I need to take moving forward to fix the problem. GE checked their company and said they are not an authorized GE dealer. They took my check for $349.82 and they did not fix anything.

My advice to everybody is also to never hire anyone with a PO Box listed as their address. The experience was so awful that I don't want them even near my house again. I would rate their service very low and I don't want this to happen to anyone else.

unknown

We purchased a used Viking VGRC 36" Viking Range and finally had it hooked up.  2 of the burners would not light and the oven burners needed to be replaced.  I called on Saturday, and they came out later that day.  They needed a few additional parts and came out on Sunday to finish things up.  I was amazed at how responsive they were as well as how courteous and professional their staff is.  In addition to repairing the range, they gave us some advise on additional appliances we were looking for.
This company seems to do business the old fashioned way by providing fast, quality service and treating the customers like they matter. This is now our go-to company for all our appliance related issues.

AApplinace responded very quickly to my initial call on a Saturday morning. Provider came on time, was very friendly and informative. I needed to defrost the freezer so we scheduled another appointment for his return the approaching Tuesday morning at 8AM. We both agreed on the time and I was very clear in sharing with him that I had an appointment at 10AM that day and if that would be doable. He said it should be OK. I asked him again and again because at that time I could have moved back my appointment. There was importance in getting this job completed as I was having company, leaving for a ten day vacation and did not want the freezer to seize up again in my absence.
On Tuesday morning I rearranged my morning schedule in order to be up, dressed and ready for the Provider to be at the door at 8AM. I sat and sat and finally at 8:45AM the Provider called and said that he was on his way. On his way! He was supposed to have been in my kitchen 45 minutes ago!! I asked him if he remembered we had scheduled our appointment at 8AM. His response was ,and quot; I could never be at an appointment at that time in the morning!and quot;. Really?? Taking a deep breath, I asked him if he was still able to do the job so I could be on my way in an hour or so. and quot;Oh no,and quot; he said, and quot; I am not even near your home as yetand quot;. So he calls 45 minutes late to tell me he is going to be late and ,quite frankly, I have my doubts whether he was even in the car. So, still keeping my composure I ask when can we reschedule since it seems today is not going to work. He is unsure now and says he will call me. This was Tuesday morning. By Wednesday early afternoon I still haven't heard from him so I call his office. His co-worker is very nice and says they will try and fit me in between the hours of 9-11AM on Thursday. OK..on Thursday he does call and tell me he will be at my home closer to noon. Not bad and that is understandable but I am so angry over this that I have my finace deal with him while he is at my home.
He does give us a 5% Angie discount but I am not sure if it was worth this hassle.
on the good side Provider did seem to do a good job and was more efficient the second time around.
I know I said I would use him on the survey but after writing this narrative I am not sure. It would just be nice to have repair people respect the cusomer's time as we always try to do for them.

inMy dryer stopped working with a load of wet clothes inside. I have been
very dissatisfied with appliance repair companies in the past and
decided that I would look on the internet for a repair company in my
area. A-Accurate Appliance Repair popped up and I phoned. The phone
was answered right away and and Mark was able to slot me in between
other appointments. He was professional and prompt. He repaired the
dryer temporarily, but since it still made a horrific sound he explained
that I also needed a new motor and that since I had not had the vent
cleaned out in many years that it would be a good idea to have that done
as well. ( He also explained the pros and cons of purchasing a new
dryer.) The motor was ordered and Mark returned within two days to
replace it for the old one. The vents are now clean and the dryer works
perfectly. I will definitely phone them again!

good, quick service

The woman on the phone couldn't have been nicer or more responsive, got the guy here quickly, called before he came, but the repairman wanted to give me a history of dishwashers, wouldn't stop talking, and didn't have the physical strength to do the job. When he heard my house was for sale, he asked for the listing price, which I thought was really inappropriate. When it came to the washing machine, again the problem, he said, was "operator error," though when we stopped running it on the "large load" setting, it still was leaking, so now I have to call someone else to finish the job because I can't stand to have the guy in my house again.

The good news is they are very good communicators and they show up when they say they will. It took them three trips but they did eventually find and fix the problem with my freezer. The only problem I had was that they originally told me that the cost would be $75 for the initial visit and $25 for each 15 minutes they were here. That equates to $100 an hour for labor. They were here a total of 1 hour and 5 minutes over three visits, used one part for $100 and charged me a total of $425. They had reasons - apparently the things they did to my freezer (cleaning and replacing a defrost timer) were "flat rate" and did not apply to standard labor charges. No explanation as to why not. But the end result was that I paid $250 dollars an hour plus a $75 initial visit fee. So, nice people and they will probably fix your problem but they are very expensive.

The good news is they are very good communicators and they show up when they say they will. It took them three trips but they did eventually find and fix the problem with my freezer. The only problem I had was that they originally told me that the cost would be $75 for the initial visit and $25 for each 15 minutes they were here. That equates to $100 an hour for labor. They were here a total of 1 hour and 5 minutes over three visits, used one part for $100 and charged me a total of $425. They had reasons - apparently the things they did to my freezer (cleaning and replacing a defrost timer) were "flat rate" and did not apply to standard labor charges. No explanation as to why not. But the end result was that I paid $250 dollars an hour plus a $75 initial visit fee. So, nice people and they will probably fix your problem but they are very expensive.

We liked the fact that we could get both jobs done at once and the men from Accurate really knew their stuff. They were clean, very courteous, and ensured that once they fixed the units, they were properly tested. We also felt that the price was pretty good, considering the work that was done.

We liked the fact that we could get both jobs done at once and the men from Accurate really knew their stuff. They were clean, very courteous, and ensured that once they fixed the units, they were properly tested. We also felt that the price was pretty good, considering the work that was done.

ACCURATE DID A VERY GOOD JOB. THEY CAME AND FIXED MY OVEN IN NO TIME AT ALL. THEY WERE VERY PROFESSIONAL. THEY EVEN CALLED BEFORE THEY CAME TO MAKE SURE THAT I WAS HOME. I WAS VERY HAPPY WITH THEIR SERVICES.

ACCURATE DID A VERY GOOD JOB. THEY CAME AND FIXED MY OVEN IN NO TIME AT ALL. THEY WERE VERY PROFESSIONAL. THEY EVEN CALLED BEFORE THEY CAME TO MAKE SURE THAT I WAS HOME. I WAS VERY HAPPY WITH THEIR SERVICES.

THEY WERE VERY UNRESPONSIVE AND LATE. THEY DIDNT DO A VERY GOOD JOB. I HAD DIFFICULTY REACHING THEM. THEY WERE LATE AND DIDNT GET THE JOB DONE. THEIR PROFESSIONALISM WAS ONLY OKAY.

THEY WERE VERY UNRESPONSIVE AND LATE. THEY DIDNT DO A VERY GOOD JOB. I HAD DIFFICULTY REACHING THEM. THEY WERE LATE AND DIDNT GET THE JOB DONE. THEIR PROFESSIONALISM WAS ONLY OKAY.