I FIRED THEM

Now that I've had several months with my new provider, I can now comfortably write this review, knowing that I am not judging Winters Bros. too harshly. There are too few words in our language to describe just how terrible these people are at their jobs. If you would like to know what it's like to be repeatedly forgotten and lied to, though...these are your guys. My husband and I used their service for about a year and a half. We thought their rate was reasonable enough, considering they allowed us to mix our recyclables unbagged in the generously sizes bins they provide. Less waste: check. Also, i liked that the truck on our route had a mechanical arm to dump into the truck, rather than making the workers strain to lift them. We were scheduled for Friday pick-up, and were told to call by mid-afternoon if it seemed like they missed us. In that first year of service, they missed us 23 times. There are only 52 weeks in the year, and they forgot us 23 of those weeks. At first, I assumed they were getting used to the new stop, and was quite patient. We would just call when we got home on Fridays and found that nothing had been picked up. Since it was Friday, however, they often had to waited to swing back to us until Monday (if at all). Due to the missed weeks, that added up. My patience wore thinner and thinner as time went by, because the conversations never changed. "They didn't pick up? I'm sorry about that. Weird...there isn't any kind of note from the driver. We'll get them out to you as soon as possible. Of course, I'm writing a note to the manager right now. They should be looking into why this keeps happening." Literally every phone call, regardless of who I spoke with went exactly like this. Promises that it was being looked into, fake mortification on the staff member's part, and evidence that no note had been left in the past. We even asked to PLEASE be moved to another day of the week, so we didn't have to wait a full weekend every time they forgot us, but we're assured every time that it wouldn't be necessary. Finally, we were missed and rescheduled 4 weeks in a row. We were livid. I called, angrier every week listening to the same script, and finally said I wanted to cancel. So they put me through to Damien. Damien, the most convincingly thorough, apologetic liar yet. Big promises about him personally speaking to drivers and the head of the facility by the end of the day and getting back to me. He even said he was ending the call to go do so right away, and assured me that if they drag their feet getting an answer to him that afternoon, I would hear from him by noon on Monday. Monday afternoon came and went. No call. They got one thing right: Winters Brothers is all garbage, all the time. Fun fact: my new carrier hasn't missed us once.

Very disappointing.

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