THE BRUSH'S END

The job was performed in a timely fashion, the work area was cleaned up and the tile looked very nice. 
But a week later there were creaking sounds as one stepped on certain areas of the tile. Mr. Miller sent one of his workers out who assured me all was well and nothing needed to be done. Time went by and little by little the grout became loose, cracked and came off the tile. This continued in this fashion until it really became an eyesore. I called Mr. Miller's office repeatively last fall to have the problem corrected. His receptionist was quite nice but Mr. Miller never called me back. I know it is quite a while since the tile work was done, but the problem was there from the beginning and I certainly thought Mr. Miller would stand behind his work. I also would like to mention that I did have Brushes End redo my kitched counter tops with granite in 2002. Through someone at Brushes End's oversite the granite was cut for a right-handed sink instead of a left-handed one. Rather than have Mr. Miller lose money and cut me a whole new piece of granite, I accepted the cut piece since I thought it was the "RIGHT THING TO DO" and it really didn't affect me, except a bit of a slow down in the work.
It would have been nice if Mr. Miller could have done "THE RIGHT THING" as well and fixed the grout properly since that is what I paid for after all!!!!
I am now of course fed up and am having another contractor finally fix the grout problem once and for all.

I must say he has good carpenters and masons. If you use him get everything in writing and keep checking the bills, he will rob you blind if you don't pay attention to all the bills he submits.

Excellent service. Came under budget. Very accommodating especially since I am a very detail oriented person and when I suggested somethinig or asked a question, always responded with a kind answer and a smile. Would definetly hire this team again. Thank you Barry and team for a job well done.

Work was substandard. I was quoted and billed for a two-coat paint job, with primer over bare wood areas after prepping. Bare wood was not primed and only one coat of paint was applied. Treated wood was used to replace rotted sills, but was not allowed the stated "2 or 3 days" to dry before painting. Gutters was supposed to be cleaned of mildew by pressure washing, but remain the same. Nail holes and other defects were supposed to be filled, but were not. Carpenters were billed at $75/hour, but one was merely a helper who should have been billed at a lower rate. Owners first stated that two coats were applied, though I knew otherwise, then stated that the special paint they used did not require two coats. The managers showed no willingness to adjust the price quoted for the partial work done. A total disappointment at very high cost!