Service Stars
About us
Service Stars knows the dynamics of heating, air conditioning, electrical and plumbing and is dedicated to providing our customers with quality services. There is no job too small and our technicians will provide a straight forward price before any work is started. We are on call 24-hours a day and we offer 100% satisfaction guaranteed. Cost is determined by the job and not by the hour. May contact through email or phone.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Boilers, Cable & Telephone Outlets, Carriage Lights On Garage, Ceiling Fans, Closet Lights, Dimmers, Ductless Heating And Air Systems, Furnaces, Generators, Green Products Sold & Installed, Heating And Air Conditioning Services, Install Door Chimes, Landscape Lighting, Outlets, Plumbing, Plumbing Services, Post Lights, Recessed Lighting, Residential Drain Cleaning , Residential Electrical, Security & Motion Lights, Switches, Timers On Hot Water Heater, Timers On Outside Lighting, Upgrade Electrical Panels, Water Heater Service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.530 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 0% | ||
| 7% | ||
| 3% |
Showing 1-25 of 30 reviews
Carol C.
Jan 2018
The company was excellent from start to finish. I called in the middle of the terrible cold snap just after New Years 2018, after being up all night calling several supposedly 24/7 emergency plumbers, none of whom responded at all or else were able to come. In the morning I called Service Stars. The receptionist was very friendly and caring, and seemed apologetic that she couldn't send someone until after 12 noon. With a snowstorm due the next day, I was grateful they could come that day at all! She called me a couple of hours later to say that the technician could actually come about 2 hours earlier if that was okay, and I was very happy to say yes. He arrived promptly and invited me to stay with him as he investigated the problems, explaining everything he was seeing and inferring as he went along. He fairly quickly determined that the leak was unrelated, from an upstairs bathroom sink drain, and got that under control. After some poking around, he also determined that the problem with our downstairs heating unit was just a loose connection where the thermostat plugged in on the wall mount, and took care of that. The big problem was the upstairs heating system with in-attic, air handler, which had a freeze somewhere. Darryl carefully explained the possibilities and options for dealing with it, and how likely it was that the initial fix would work, or the damage might be more extensive, and what it would cost to repair in that case. I agreed to try using their machine for heating the plumbing lines. Before he left to arrange bringing it over, he suggested putting some electric heaters that I had upstairs and he left the attic stairs open to let the warm air circulate up to the attic. When he returned to set up the equipment, he was happy to let me know, and I was delighted to learn, the the system had already unfrozen just from the warmer air circulating up through the open attic stairway, so we were all set, nothing more needed to be done! The total cost was just the $69 service call/diagnostic fee, even though he spent at least an hour between the two visits going from basement to first floor to second floor to attic, examining all the components, explaining to me what was going on, and providing some suggestions to avoid problems in the future. From start to finish both the technician and the office staff were polite, helpful, friendly, caring, and excellent communicators. I could not recommend Service Stars more highly!
Paul C.
Oct 2017
They informed us the breaker was bad, when the breaker was swapped out 2x prior. First time by another electrician. They asked $200 (69 for visit + 131 for breaker) to replace a 3rd time. Didn't seem to be a breaker issue, so I told him I'd replace it, and paid him $69 for his visit. As expected, the new breaker did not resolve the issue. Upon callback for followup, their office worker threw false accusations at me about previous calls to them and refused to send their guy back. I called another electrician immediately after, and he resolved our problem, at less than half the cost. Side Note to Office Worker: It is not illegal to replace a breaker in your own home in CT. It should be illegal to charge $200 for a simple job, then to give an attitude about it when refusing service.
Manuel R.
Jul 2017
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Manuel R.
Jul 2017
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Craig K.
Oct 2016
Great, not problems and it looks and works great.
Joseph D.
Sep 2015
unknown
David H.
May 2015
We called for a yearly service on a ductless air conditioner. We knew it had not been done for two years.
The company sent out a consultant, charged us 69 for looking at our system and rebooting it, and told us it needed a cleaning. DUH! we already knew that.
To come back and do the yearly service, they want $130 and they can't come until July 3.
I call this a rip off. 69 dollars to say that we need a yearly cleaning. And we waited 2 weeks for that!
I do not call them service stars. Service bench warmers.
Doris R.
Jul 2014
unknown
Response from Service Stars
"We are glad to hear that you are happy with the outcome of the fans we installed for you. We look forward to working with you in the future!"
Katie K.
Jun 2014
They promptly arrived even though we called just before normal hours ended. The company was familiar with the condo association from previous calls, and was able to quickly diagnose the problem and restore power to our unit. The fix was described as temporary due to larger issues outside of the immediate power outage needs ... and he didn't want to charge me for additional parts when he knew it was not worth it - that gave me a good respect for this company. After power was restored, he went over everything in detail, showed me photos of the issue/damage, and presented complete paper work to match.
Jeff D.
Jun 2014
unknown
Angelo A.
May 2014
unknown
Roger B.
Feb 2014
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Response from Service Stars
"Thank you for the positive feedback! We look forward to serving your home service needs in the future."
Wei F.
Dec 2013
Jeremy did all the electrical work on a large remodeling project on our house. He is very polite and very patient in explaining details on the job. Jemery was willing to take time to write down project details, which is very important for us with little experence with home projects.
Response from Service Stars
"We appreciate the positive review and we look forward to working with you in the future. Thank you!"
Judith K.
Oct 2013
Very honest, reliable and efficient. I like their "straightforward pricing" so you know their pricing is trustworthy. They go over everything they are going to do and how much it will cost before starting so you aren't surprised with the bill when they are done. They stand behind their 100% Satisfaction Guarantees they provide. Great company!
Response from Service Stars
"(Member name removed), We appreciate the positive review! It was a pleasure working with you and we look forward to working with you in the future. Thank you!"
NORA D.
Sep 2013
On short notice, the agent came out for what I thought was going to be an estimate. He took a look and let us know he had the time and parts to do the work right away. Once he found out that we were new to the area, he also gave some good local advice.
Response from Service Stars
"Thank you, [member name removed]. It was a pleasure working with you!"
Michael E.
Aug 2013
The work took most of the day as described and went without a noticable hitch. The guys finished on time, cleaned up and the job was done (part 1 anyway).
The old panel and some really old basement shelving needed removing which was done neatly.
There were two parts to the work. The new panel and also a new overhead power connection to the house. The older service was buried but bringing that up to code could cost 10K on our very rocky land. The new outside pole and connection is neat and simple. For sure I'd like to burry the cables in the future, not only for asthetics but it protects from falling branches of which there are many around us!
The system also hase a manual cutover capability to use a generator. I still need to have the guys create an outside connector for the genrator but that will come when CL&P actually gets the new overhead service cutover.
The ServiceStars guys were polite and answered all my questions and had good options for the project. So far So good, I'd use them again.
The old panel and some really old basement shelving needed removing which was done neatly.
There were two parts to the work. The new panel and also a new overhead power connection to the house. The older service was buried but bringing that up to code could cost 10K on our very rocky land. The new outside pole and connection is neat and simple. For sure I'd like to burry the cables in the future, not only for asthetics but it protects from falling branches of which there are many around us!
The system also hase a manual cutover capability to use a generator. I still need to have the guys create an outside connector for the genrator but that will come when CL&P actually gets the new overhead service cutover.
The ServiceStars guys were polite and answered all my questions and had good options for the project. So far So good, I'd use them again.
Response from Service Stars
"Thank you for working with us, (removed member name). You were a pleasure to work with and we look forward to working with you in the future."
Geoffrey M.
Feb 2013
He made three visits to solve one problem and would normally charge for the additional service runs. In my opinion he went beyond the call of the agreement for making the multiple trips and solving the problem. I am very pleased and would highly recommend them.
Response from Service Stars
"Thank you [member name removed], we appreciate the compliment! You are always a pleasure to work with!"
Linda K.
Jan 2013
Dritan the technician was on time, very polite and courteous. He was easy to deal with and appeared knowledgeable about his work. He answered any questions I had and his boss came later to check on everything and also answered my questions. He too was friendly and professional.
Response from Service Stars
"Thank you, [member name removed]. It was a pleasure working with you and we look forward to working with you in the future!"
Arlene S.
Sep 2012
unknown
Response from Service Stars
"(member name response), we appreciate the feedback. Currently, our pricing is based off of a straight-forward pricing guide that does not charge by the hour, but by the job, including the dispatch fee. We are glad that the work was done to your satisfaction and we will consider your comments for future purposes. Thank you!"
Karen F.
Sep 2012
STAY AWAY FROM SERVICE STARS IN DANBURY, CT
I paid this company $100 just to come and look at my ductless air conditioner that had stopped working. I agreed to this after a couple of troublesome conversations with them because it was the only way to get their attention at all - we were having a heat wave so I tried to understand. One of the 2 technicians that came seemed to know what he was doing, the other was a trainee. He diagnosed a leak and quoted a price for the service. The bigger problem came up when the job he said would take 5 hours took one hour and the additional $700 bill remained the same. I have asked for a fair bill but have received no bill at all - just a threat for a mechanics lean on my home. Consider this a warning and try someone else. I wish I did!
I paid this company $100 just to come and look at my ductless air conditioner that had stopped working. I agreed to this after a couple of troublesome conversations with them because it was the only way to get their attention at all - we were having a heat wave so I tried to understand. One of the 2 technicians that came seemed to know what he was doing, the other was a trainee. He diagnosed a leak and quoted a price for the service. The bigger problem came up when the job he said would take 5 hours took one hour and the additional $700 bill remained the same. I have asked for a fair bill but have received no bill at all - just a threat for a mechanics lean on my home. Consider this a warning and try someone else. I wish I did!
Response from Service Stars
"Good Morning, [member name removed] First off, we appreciate the feedback and apologize for any lack of communication that may have been on our end. The $99 fee associated with the estimate is to allow our trained technicians to arrive at your house with what we call our ‘warehouse on wheels.’ This allows them to complete most duties on site as well as thoroughly inspect and diagnose the original problem. From there, we use a straight-forward pricing guide to determine what the cost of the work for your job will be prior to doing the actual work. Since this was approved, we came back for the second visit to complete the work but was unfortunately told that you did not want to pay the bill and asked our technician to leave the premises. We reached out to you for several weeks in regards to payment and did not receive a response and had to act with appropriate action. All work that we complete is backed with a 100% guarantee. Again, we apologize for the miss-communication. Please let us know if there is anything we can do on our end. Thank you"
Scott T.
Aug 2012
The punctuality, cleanliness and overall professionalism is unmatched. Within a month of my work being completed I recommended them to at least 3 people.
Response from Service Stars
"Thank you for the wonderful feedback, [member name removed]. We appreciate the recommendations and look forward to working with you in the future!"
Jack P.
Jun 2012
Paul showed up on time in uniform. Was extremely profesional. Did all the work as promised and on time. Cleaned up so I never knew he was even here. A great experience.
Response from Service Stars
"[member name removed], thank you for the kind review. It was a pleasure working with you and we appreciate the feedback. Please let us know if there is anything else we can do for you. Thank you"
Scott R.
Jun 2011
Overall, they are just a very professional group to work with, and delivered on everything they promised. Everything about what they did terrific. Very professional, courteous, fast and high quality work. Shortly after the install, I had a problem with one of the outlets that had leaked and needed to be replaced - they were right on top of it and reinstalled a new unit ASAP too. Lastly, Kara in the office is extremely responsive and an absolute pleasure to deal with each time I have called for work to be done - it is such a pleasure to deal with a professional service person who answers the phone or returns a call right away when I am used to calling most contractors over and over to get a response.
Response from Service Stars
"[member name removed], We appreciate the comments in regards to our professionalism and high quality work. We strive to give the best service possible to all our clients and put a lot of emphasis on appearance, promptness, and completing to job quickly, yet efficiently. You were a pleasure to work with and we look forward to working with you in the future. Thank you!"
Carol S.
May 2011
They were very professional, put down drop clothes on rug so would not dirty my floor also booties over their shoes absolutely no mess did a great job nice people answer any question I had.
Response from Service Stars
"[member name removed], We appreciate that you took the time to write up the review in regards to our cleaning and protective policies. Drop clothes, booties, and making sure that we do not leave any trace of mess are a top priority for Service Stars. We look forward to working with you in the future. Thank you"
Jane H.
Mar 2011
They are always very professional and curteous. Called to verify the work that needed completing. Advised me on the options.
Response from Service Stars
"[removed member name], Thank you for the kind review. It was a pleasure working with you. Please let us know if there is anything else we can do for you. Thank you"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Service Stars is currently rated 4.5 overall out of 5.
Service Stars accepts the following forms of payment: CreditCard
No, Service Stars does not offer free project estimates.
No, Service Stars does not offer eco-friendly accreditations.
No, Service Stars does not offer a senior discount.
Yes, Service Stars offers emergency services.
No, Service Stars does not offer warranties.