Pro Chek Home Inspection Svc

Inspector missed major safety/health issues that were (easily) uncovered by a third party after moving in. I was told that these issues should not have been missed by any competent inspector and the remedies cost thousands of dollars in repairs. Costs that could have been passed to the seller at closing as they were fire hazards and carbon monoxide issues.

The inspector was great! He walked me through the inspection and it went very well.

The company made many, big mistakes inspecting a septic system. Afterwards, two other independent, reputable, well-known, experienced vendors said the company was COMPLETELY wrong. Apparently, the company only has a few months of experience. They sent one of their employees to a few training classes and decided to start doing septic inspections. The employee kept sneaking out to his car to send text messages to his "teacher" to find out what he was supposed to do next. 1. They said the system had "build up of biomat leading to clogging of the system". It doesn't. 2. They said the pipes in the leaching field had collapsed, because they were made out of Orangeburg pipe. They even pointed to things in the ground which they claimed were the little remnants of the pipe. It turns out that they were digging in the wrong spot! They were four inches away from the actual pipe (and that's why they couldn't find it). Two days later, two other vendors easily found the piping, within minutes. 3. They said the system had "signs of clogging" and "failure signs". There were no clogs and no failure signs. 4. They said the tank was 1500 gallons. In fact it is 1000 gallons. 5. They said that they had gone to the Health Department and that there were no documents on file. In fact, there are, including one that specifically says that the tank is 1000 gallons (not 1500). They couldn't even properly identify the size of the tank. 6. They said the well was at least 50 feet away from the septic. In fact, the Code in Connecticut is 75 feet. They don't even know the basics. 7. They completely missed the only actual problem -- the outlet baffle had broken off and was missing. That's actually a problem (and could become a huge problem), and they completely missed it. It was probably the first the first thing the employee should have learned in his classes. He even took pictures of that part of the tank, and didn't realize that something was wrong. In fact, the report says that the outlet baffle is functional, and the report has a picture showing that it is clearly missing. 8. They said there was a high water level in the tank. In fact, the water level is perfectly normal. .... So, we contacted the CEO, Ed Millot, and he said he would refund the Buyer's money and have the employee call to apologize for the mistakes and retract the erroneous report that had so many mistakes on it. Instead, the employee said he stood by his report, even after we pointed out how and where he was wrong.

terrible. what the inspector said was different than what was in the report.

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I thought they were ok but not great. The price was fine.

Jason was everything a home inspector should be. He arrived a few minutes before the scheduled time, explained what he was going to do, and went right to work. He welcomed being shadowed, explaining what he was doing and pointing out all the good, bad and ugly he uncovered. He was utterly thorough, beginning an outside inpection and continuing inside going room by room, taking pictures, entering data on his computer, and explaining his findings. He took his time and seemed to leave no stone unturned. He answered all questions willingly and left me with the feeling that my money was well-spent. 

Jason knew I was under time pressure to get the report back, and that same evening he was able to deliver a pdf copy of his report.

ProChek was referred to us by our realtor. They offered the radon and water tests, which we did take and had to pay extra for. We hired ProChek because they come out and do the final walkthrough to ensure repairs are made correctly. ProChek misdiagnosed a mold problem - ensuring the Seller's could clean up the moisture themselves. ProChek then during the final walkthrough signed off on all repairs being made. We purchased the home and came to find some mold under a molding upstairs and called in a professional mold remediator for a review. Come to find out the mold was never cleaned and the mold in the home was black toxic (stachybotris). We called ProChek because of their service guarantee and they treated us rudely over the phone. Our remediator found visible signs of water damage and mold , of which ProChek did not take note of. We lost the opportunity to negotiate the seller do repairs or walk away from the home. We would have walked away from this house. Beware.

Frank was our inspector from Pro Chek and he was as thorough and honest an inspector as one could want. He looked at everything inside the house, outside the house, around the property with an eagle eye and pointed out everything that could be a problem then or down the road. Frank kept us from buying a house that looked good on the outside but had all sorts of expensive problems underneath the pretty veneer. Walking with him was an education. (ps.. if your agent tries to chat you up while the inspection is happening... shut her down and follow him. You'll learn a lot about that home)
We trusted him so much that when we saw another house we were interested in, we requested him specifically. Again, he showed us everything we needed to see and gave us good information about some problems that our home had. This enabled us to negotiate with the seller and get some concessions in order to pay for the things that needed repair.
The report that was generated was so thorough that two years later, I look through it to see what was said and remind myself of what was going on in the house at that time. It keeps me thinking about how to improve my home because I see my house the way that a knowledgeable inspector would see it.
As an aside, I have called Pro Chek when I want to hire someone to help us maintain our home. They give good information about the people they have used, and I trust them to provide me with honest, reliable, highly qualified people in those fields.

We purchased a 3000+sf home and had ProChek do the inspection and within a very short amount of time, it became apparent that the ProChek inspector we were assigned did not do his job because there are so many problems with the home that should have/would have been caught by a knowledgeable home inspector.
The first indication that the inspector may not have done a thorough job is that the entire inspection took less than 2-1/2 hours. I really expected it to take 3 – 4 hours considering the size of the home, but 2-1/2 hours felt like he was rushing to get to his next appointment. We have had issues from improperly installed and inadequate insulation, improperly installed windows and siding, moisture damage, improperly installed gutters and roof, drainage problems, and even problems with pests and ceiling clearance at the base of our stairs. It’s been several months since we purchased the home and have had numerous contactors look at the home from insulation to roofing to general contractors and we always here the same reply; “how did this get by the inspection? Did you even have an inspection?” The home is 17 years old and perhaps the inspector thought that since it was a newer home, by New England standards, he could just sail through it. But, as we speak to experts in home building and inspection, we have learned so much that we could do a better job inspecting a similar home than the ProChek inspector. We have learned what to look for and the signs indicating rot behind siding or looking under the windows outside to make sure there’s J-channel or some kind of barrier to prevent water penetration none of which is under the windows now and so obvious to us…now.
But, I thought that was the point of hiring an inspector. They have the expertise and training to look for things that would indicate a possible problem helping clients to make an informed decision giving them an understanding the general condition of the home. We have now become very experienced in what to look for ourselves since there are so many problems and are in the process of remediating damage that could have been avoided altogether had the home inspector done his job and pointed some major issues out that clearly should have been caught. Yes, they sent an inspector out the day of the closing, as well, but I think that’s more of a gimmick than anything. He’s not doing another inspection, but just giving it a quick once over and I’d rather hire a home inspector that does a thorough inspection once and gets it right prior to the day of closing. We could have saved ourselves time and money and passed on this home had we hired another home inspector altogether. We spent this money to hire ProChek to save us money and prevent us from purchasing a Money Pit, but ProCheck did nothing for us and I would highly advise that you do your research before hiring them and it also helps to learn about home inspections prior to getting one done. At this point, when we’re ready to purchase another home, we know so much about home inspections that we would ask a ton of questions of the next home inspector to be sure they know what they’re doing. Anyone can open and close windows, check outlets with an outlet tester, open and close the faucets, and look for water stains, but it takes a Pro to really see what’s truly going on with a home and any potential problems.

Our inspector, Tom, was incredible. He arrived early and had already examined the perimeter of the house by the time I got there. Yet, he still took the time to walk me through it again and pointed out everything that he saw. When he was done with his inspection ( at least 2 hours), he walked us through each and every room again not only pointing out potential problems, but giving us helpful recommendations on maintaining the home. Tom was nice, extremely knowledgeable and professional. I would definitely work with him again.

The inspector was timely and did a thorough inspection (3 hours) starting in the late afternoon. She even included an oil company expert to comment on the heating system. The report was emailed to me the next morning. There was one clarification that I wanted on the report and after calling the company, I received a call right back.

They did a good job for me. They actually offer something most home inspectors do not, they inspect the home before you buy it and then they do a second inspection before the closing to make sure the seller didn t destroy the place and to make sure the necessary changes were made. Their price was in line with others. I would use them again if I bought another home.