COLONIAL SUBARU

Must Read Beware of Wolves in sheep's clothing Nothing but blatant lies spend all of their days Pulling wool over your eyes I had brought my vehicle over to them to have my short block and an engine reseal then when I picked up my vehicle I found that my vehicle short block was not replaced. When I brought it to the service mangers attention was told that there was nothing wrong with the block and I didn't have to replace it so I gave them the benefit of the doubt of course was my only option at the time then long behold 4 months later my oil light came on I then brought it to them and they said that they did an engine flush and replaced the pcv valve another part that I had asked for them to replace and to come back in a 1000 miles so I brought it back to them once I have reached that mile mark and was told by the adviser that I am consuming oil and need a block to stop the issue I then went to the mangers office to show him the email where I had requested to have the block replaced and offered to pay for the block as long as they can help me with the install the manger seemed like he was willing to help. Then later that day he called me and told me that he will do it for 3600 plus tax he was going to send the heads out to get checked and that he was going to cover the labor now the original quote that the advisor gave me was for the block and reseal is $1700 labor & $3284.16 parts for a total of $4984.16 so why am I paying 3600 when I already paid 2635.28 after tax. So I then call Subaru of America for help explained to them the situation and they were willing to help me with the cost of the repair. I then called the dealership to schedule the appointment then I received a call from the manger and he was telling me that the cost for the repair was 4200 and with the assistance that Subaru was giving me that it will come out to be 3600 again back to the original price he then claims that the price given to me was with the goodwill that Subaru gave me now if you have been reading this closely you would see that I didn't call Subaru until after they gave me the quote of 3600 so that is lie from the mangers mouth I then did so out reach and was able to find the block at another Subaru dealer for a lower price and asked if they can match or if I can bring the part with a Subaru invoice showing it came from an authorize dealer he then said no to me bringing the part and no to matching the price. I then called another Subaru dealer and they was able to match the price and also cut the labor as well as getting the head checked and overhauled all for lower then what he was offering me and telling me that he was giving me a deal on it. So that being said I have went with the other location who have been nothing more then helpful and understanding and was will to lose some money for a mistake that was not there fault that being said please be aware going to this location they will tell you that they are doing the best to help you but it only takes one phone call to another location to call them out on there lies

They are very good and we love the car and their service. We would recommend them.

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This was the second Subaru I have purchased from this dealer. They are price competitive with other dealers in Western Connecticut and nearby New York. They are courteous and the sales technique is very low key. Questions are answered forthrightly. Test drives are without a sales person riding along, so you can really evaluate how the car feels without a sales pitch coming from the back seat.

Had fun buying the car!

GOOD EXPERIENCE. PURCHASED A NEW CAR. A WEEK LATER, STOPPED IN TO GEORGETOWN SUBARU IN NORWALK FOR A ROOF RACK. THEY TRIED TO FLIM FLAM ME ON THE PRICE OF THE RACK-RATHER RUDE.
IF YOU LIVE IN NORWALK, MAKE THE TRIP TO DANBURY FOR YOUR NEXT SUBARU!

Their service is excellent. When you bring your car in, they give you a free loaner. You need to let them know ahead of time. They are very prompt and professional. After every service they send you a survey to make sure your experience was satisfactory. I would highly recommend this company.

Colonial Subaru comes with a high recommendation from me. They treat me with respect and have excellent mechanics. The people here always act in a professional manner and don't try to hard-sell items to you. Their prices are in line with other dealerships. This visit was free.

I liked Colonial Subaru. It was worth the drive for me to go to Connecticut to get this car. I really love my purchase. The sales team made things really easy on me. They were positive and helpful and I would gladly go back there again.

We had a pleasurable experience in dealing with them. My car has been running great and it also gets me from point A to point B which is the most important thing. I would definitely refer them to others. I really can't remember what we paid for our car but I think it was pretty reasonable.