Royal Rooter, LLC Plumbing

They quoted us $200-$300 before any work was done to remove and replace the 2nd floor toilet and "snake" the eyeglasses from the drain. They said it would be "cheaper if we paid in cash" and, being first-time homeowners, we didn't know any better. They finshed the job and then told us we owed them $700.00. Five minutes after they left the house with our money, water started raining out of the sheetrock and the light fixtures in the first floor kitchen. When we frantically called Jeff, the guy who had just been supervising the work at our home five minutes earlier to tell him what was happening, he said he "had a doctors appointment" and to "turn off the toilet supply valve" until he could return another time to see what the problem was. They never came back, they never called. My Dad figured out where the leak was - the guy from Royal Rooter lost the rubber washer that goes in the fitting at the toilet tank. He never put it back in and when he turned on the water supply he never checked his work for leaks. My Dad said that the way they treated us is about as unprofessional as any company can get. Our kitchen ceiling is ruined, there are cracks and wet spots everywhere, and a lot of it will have to be replaced. It is going to be a huge expense for us. We wish so hard that we had never called this company, they are simply awful and they don't care at all if they ruin your house. Beware!