Rock Building & Remodeling LLC

The quality of the work that was done by Rock Building and Remodeling of Cheshire, Ct was less then desirable at the best and truly embarrassing to have his name attached at the worst. I have a bunch of pictures of the shoddy workmanship and the lack of follow up after the completion. The price was high but the problem is not over paying for high quality work! The price at any amount for subpar work is disgusting! From the day he started to the day they finally left worst 4 months of my life!! When Ken Rock initially came to west Hartford to do the quote he saw in the basement and attic asbestos wrapped around all the Hvac ducts. Part of the quote was to open up a wet wall and in the wall a piece of wall stack was wrapped with asbestos. He billed us for the removal of the ductwork. I had refused to pay it so he bothered my wife until he received the monies. We purchased high end cabinets and the employees name that installed the cabinets was I believe John Preist and a person named mike. John was their point guy and at the end of the day the high end white cabinets were attached with black Sheetrock screws as well as some area s don’t touch the wall and no filler strip was used. Ken Rock was the general contractor on the job. As such he hired the flooring company. We requested a stain to be applied to by the floor. Please look at the pictures I can only think that the flooring team didn’t understand where the hardwood floor ended and white base trim began. The pictures show a ton of staining on all the baseboard. One day I had gotten home from work and some of the Hvac flex duct had already been installed and my comment was wow the mechanical contractor was already here. Mike, the employee of Rock Building and Remodeling, stated oh no that individual was here I did it. I questioned him why as he not being a mechanical contractor should not have done it. From that point on Mike and I were less then amicable to each other. When the mud room was expanded a return duct was the be brought over and low and behold an additional discharge was installed. The electrician also did a less than desirable job. I can go on and on and on. The pictures are the proof in the pudding In closing i in good conscience refer the Rock Building and Remodeling group to build a dog house for me. I like my dogs too much. Folks do your selves a favor stay far away of Rock Building and Remodeling Jeff West Hartford, Ct

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He does no work himself. Most of the work is contracted out to local companies. That which is done by his employees presents an interesting aspect: the workers don't speak English, and if you try to get them to do something in a particular way, or not to do something because its unworkmanlike, they smile, say and quot;si,and quot; and go about it their own way. Unfortunately, these men are not electricians, and when they began messing with main household power, they blew a large number of circuits, melted wiring inside a breaker box, and blew the air conditioner. I called the a/c repairman who came out, fixed the issues, and shook his head at what had been done in the breaker box. The following day, his workers did the same thing again. I called the a/c repairman again. When I handed Ken the bill for these two service calls, he began to blow up, until I pointed out that these bills were the result of errors made by his employees who were doing work they were not qualified or licensed to perform. That resolved the issue.

We ended up with a lot of unfinished work, and when I made the final payment, I pointed out to him that there were quite a few loose ends that needed to be tied up. His response, and quot;Well, you know you can trust me. I'll be by in the next two weeks and finish everything.and quot; I gave him the check. Big mistake! When he didn't show up, I phoned his office, left messages and got no response. I spoke to his employees who told me that they were embarrassed at the way he was handling matters, and telling him he needed to come by and finish the job. Finally after seven months, some men came by and did some of the work, leaving most undone, telling me they would be back in a few days to complete the work. That was two years ago. He then sent a bill for the and quot;extraand quot; work. In fact, there were a few extras tacked on, but since the bill wasn't itemized, it's difficult to ascertain how much is for new work, and how much for work that was already paid for.

conclusion: we still have a bit of unfinished work, and we can probably wait a long, long time before this man honors his commitments. Bottom line: he has no integrity whatsoever.

We were very pleased with the service and the finished product produced by this company. We recommend them to others.

He is very professional and only hires the best workers.