Quinoco Inc
About us
Heating Oil Plus With Bioheat
Business highlights
Emergency services offered
Services we offer
Gas Companies, Oil Burners, Propane & Natural Gas-Equipment & Supplies
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 9% |
Showing 1-23 of 23 reviews
Diane W.
Sep 2017
Great, took 2 days. Had a Buderus G115WS furnace put in with a Vaughn TP Plus indirect water heater, 35 gal. Service person was on time, always kept me informed of what he was doing and why. They removed the old furnace and electric water heater and cleaned up before moving in the new furnace and indirect water heater. Tested the system to make sure everything was okay before leaving. Contractor pulled the permit for us as well. Took 4 guys to move the old furnace out of the basement through the hatchway, it was extremely heavy and they had a heck of a time for various reasons. The lawn was a little damaged and the hatch stairs were damaged somewhat, but nothing major. They corrected the stairs and tried to fix the lawn as well. Overall, we were very pleased and so far..so good. We will see how it runs this winter as we are only using the hot water so far as it is Aug/Sept. The furnace runs very quiet. We did get 5 quotes for a new furnace and did quite a bit of research in making our decision, both in the furnace itself and what contractor we were willing to go with. We came down to 2 contractors and Quinoco was higher, but came down in price to match more closely with the other company. We have had Quinoco for over 22 years, servicing our old furnace and delivering oil and my husband had them for servicing and oil delivery prior to this. We wanted to stay with them if possible as we have never had any issues with their service, oil delivery, or staff. We wish all our contractors were as professional to deal with as these guys. Overall, we are pleased.
Peter P.
Aug 2017
They are an oil provider so they come out every year to clean the furnace. They also did a good job with rebuilding our chimney so that it could accept, it needed a lining. They did a good job with that, it was a really awkward set-up with chimney floo, but they did a great job. It was expensive, but we knew that. We love them. We will use them again.
Charles E.
May 2017
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Barbara A.
Dec 2016
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Barbara A.
Dec 2016
unknown
Barbara A.
Dec 2016
You buy a package deal you, you buy the oil and the furnace repair and it's a little high pressure about buying the package, they say they are not a bargain oil company but they are premium oil company and their sales are kind of insisting on the package, they say that because they are a premium service they will help you if something goes wrong with your furnace anytime of the day or night but they are a bit expensive.
Barbara A.
Nov 2015
unknown
Trudy C.
Feb 2015
I had to call the police because I ran out of fuel and they wouldn't call me back. She left a message for them and they called her back and they sent over a quarter of a tank and the police lady said it wouldn't last long, so I called Beacon and they came and filled up my tank without even knowing me. I have been here since 1957 and nothing like this has ever happened to me! I was so embarrassed to have to bother the town police for this but I was afraid because of the extremely cold temperatures and no heat. It was terrible and I don't want this to happen to anyone else.
Response from Quinoco Inc
"(removed member name) ran out of fuel on a Saturday because she had a high balance with Quinoco. We made an emergency trip to her home and delivered 100 gallons only, to help keep her balance from getting too much higher. We then ended up having to send two technicians to her home to start the burner, because the tech that was on call didn't feel comfortable going there alone after talking to her on the phone."
Scott B.
Dec 2014
unknown
Diana G.
Oct 2014
I am not really sure that they do everything that was supposed to be included in my annual plan. I was paying over $300 a year just to have them clean the system. I feel the price is pretty high for what they are supposed to be doing and their service plans are just to pricey.
LINDA G.
Sep 2014
In our opinion, you should not use Quinoco Oil. We received an oil delivery from them, then a few days later they tried to fill up our tank again. Oil spilled inside and outside our house. We were not aware of the full extent of the spill until Quinoco billed us for over forty gallons three weeks later.
Quinoco completed their cleanup/remediation within 48 hours and we were informed that the necessary steps had been taken. However Quinoco did not report the spill to the DEEP as required by law. They did not clean up the soil outside until we reported it to the DEEP ourselves. Ultimately ten 55 gallon drums of contaminated soil were removed by two separate environmental companies. After much persistence on our part, Quinoco paid to have the siding damage from the sprayed oil re-stained.
As far as the inside damage, Quinoco gave us Odor Kill aerosol spray to mask the odor of oil. Use of this product resulted in headache and nausea-it should not be used in enclosed spaces. We ended up running a big HEPA filter in our basement for several weeks to get rid of the oil smell.
Not all of our loss and damage claims were paid by Quinoco or their liability carrier.
Initially we believed what we had been told by Quinoco: the necessary cleanup/remediation was completed as required. We later realized this was not correct. We trusted Quinoco to have acted in good faith in completing the necessary cleanup/remediation. The circumstances that followed would suggest otherwise.
Response from Quinoco Inc
"My name is Donal Phillips and I am the owner of Quinoco/Cadwell. The following is in response to [member name removed] complaint regarding the oil spill at their home. On February 19, 2014 we made a delivery of 53.7 gallons to [member name removed]. Our driver overfilled the tank which caused less than two gallons (estimated on the high side) to spill. Some of the fuel ended up under the tank in the basement and some outside near the fill pipe. We immediately sent personnel to the site. The ground was frozen and snow covered. The snow that was impacted was removed and put into our waste oil tank. Our people also cleaned the spot under the oil tank and drained an additional 9 gallons from the tank to make room for expansion. We billed the [member name removed]’s for the oil that remained in their tank, 42.7 gallons. After [member name removed] complained about receiving a bill we removed the charge from his account. [member name removed]’s are correct; I didn’t report the spill to the DEEP. It was our understanding that, spills that didn’t reach a waterway and were less than 5 gallons, did not require DEEP notification and could be cleaned up in house. When speaking with the DEEP officer, he explained that the “less than 5 gallon rule” is a misconception that many in our industry follow. There were no signs of fuel once the impacted snow was removed. A small amount of fuel can migrate and spread over a comparatively larger area. The area was remediated using technical instruments to detect the presence of any concentration of VOC with removal of any soil giving positive voc reading. It is a misconception that the removal of 10 barrels of soil indicates a “large” spill. The [member name removed] have been customers since March of 2010 and I believe that there house is 25-30 years old. In that time there have probably been 150-200 deliveries. Small spills during Past deliveries may have contributed to the need for the soil removal. Odor Kill is used throughout the industry to help eliminate fuel oil odors and it is in full compliance the Toxic Substance Control Act. In early June, I had a meeting with [member name removed] and he explained that he was not happy with the amount that the insurance company was willing to pay and expected a payment closer to $10,000.00, otherwise he would complain to the Dept. of Consumer Protection, The Attorney General, The Better Business Bureau and Angie’s List. He also stated that it wasn’t enough that we clean up the spill, but that we should also be punished."
KEVIN F.
Dec 2013
I've used them twice for fuel delivery so far. They have been prompt and attentive.
Paul S.
Nov 2013
The service was good, but the invoice I received was for quite a bit more than what they quoted me originally. They said it was more because the guys who did the cleaning last year didn't do a good job, and that required more work on their part. This was not disclosed to me when I called for a price quote, however. I called and asked for an adjustment, and they refused. I even asked if they could split the difference,and that request was denied.. Poor customer service.
Matthew B.
Nov 2013
Oil delivery and communication have been very good, however, I had an oil fill pipe moved from one corner of the house 2ft over to the other corner of the house, and the service cost me $850..TOOK ABOUT one hour and 15 minutes to complete it. Otherwise, they have been flexible and professional.
Andrea F.
Nov 2013
I've been doing business with them for years. They are very prompt and they come right away when you call if you have problems that's why I picked them all these years. It's excellent. The customer service is wonderful.
William M.
Oct 2013
Came on time. Installed and tested the unit. Very satisfied.
Stephen N.
Jul 2013
They were responsive, entertained alternative options, did the work in a timely fashion, did a quality job, held price to the quote. The system performs as described and a year later things are still working well. Quinoco has high integrity and is a very friendly company with which to do business which is extremely unique in the business world today.
Peter P.
Jun 2012
They are great. We will continue to use them in the future.
Richard H.
Jan 2012
Arrived approximately one hour after schedule and lowered new furnace into basement using a block & tackle to safely lower it down the cellar stairs. Removed old boiler and pipes and positioned new boiler. New pipes to connect the boiler to the existing hot water plumbing were neat and efficient. There was trouble getting the boiler to operate. It was determined that the digital boiler reset control was defective. As this was discovered after normal closing hours the installer went back to the shop and procured another controller. He finished the installation and remained on site until 9:00 to make sure that it was operating properly. He returned the next day to assure that the system was operating correctly and to complete the clean up. The area was left neat and clean.
Mike Z.
Sep 2011
Awesome work.In my experience most HVAC contractors aren't willing to work on waste oil boilers. Pat and Rob did a great job even though its an unusual boiler.
RICHARD B.
Sep 2011
Quinoco Cadwell has been our oil supplier and furnace maintenance for years. They are definitely not the cheapest, but they do good work. The furnace was leaking more water than usual thru the drain pipe. I called Quinoco Cadwell and spoke immediately to the service representative who setup a service visit the next day. The service guy appeared on time, and quickly diagnosed the failing pressure valve. He replaced it without a problem and cleaned up afterwards. We received a bill since the valve was not covered under our "silver" service contract -- it would have been under the "gold" contract.
Richard H.
Dec 2010
The crew came on time and worked most of the day. The furnace controller was defective and the service rep. went back to the office for a replacement and worked late into the evening to complete the job. The area was cleaner when they fthat when they came.
Alastair C.
Jun 2009
Removed the old furnace and installed the new open took two days to complete. Everything was kept clean and tidy. Great Service.
Licensing
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FAQ
Quinoco Inc is currently rated 4.5 overall out of 5.
Quinoco Inc accepts the following forms of payment: CreditCard
No, Quinoco Inc does not offer free project estimates.
No, Quinoco Inc does not offer eco-friendly accreditations.
No, Quinoco Inc does not offer a senior discount.
Yes, Quinoco Inc offers emergency services.
No, Quinoco Inc does not offer warranties.