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Standard Security Systems
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
Advanced burglary protection for home & business, monitored fire detection systems, medical alert, carbon monoxide detectors, water sensors, camera systems, intercom & gate controls.
Business highlights
Emergency services offered
112 years of experience
Services we offer
Advanced burglary protection for home & business, camera systems, carbon monoxide detectors, intercom & gate controls., medical alert, monitored fire detection systems, water sensors
Amenities
Emergency Services
Yes
Reviews
4.941 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 10% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 41 reviews
SARA S.
Dec 2015
Standard was very responsive and answered all of my questions. Would recommend to others.
Marcia E.
Oct 2015
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Pam G.
Oct 2015
It has been great. The cost is about 22 dollars a month. We've put an addition to the house on since then, and they sent someone out to add the new room to the system. I would highly recommend them.
Pamela C.
Oct 2015
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Shobha A.
Oct 2015
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Clifford B.
Oct 2015
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Shashank V.
May 2015
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Joena C.
Mar 2015
unknown
Patricia M.
Mar 2015
unknown
Scott H.
Sep 2014
Just moved to New Haven and my house needed an alarm system. Called Standard Security Systems and got a quick response and fair quote for installation and service. Also talked to a national competitor but was completely turned off by their "hard-sell" tactics. I got good advice from the Sales Rep, have been treated well every time I call into the office and the alarm tech did a great job with the installation. Highly recommend!
Rogerio S.
Jul 2013
** Update 07/Aug/2013 **
Standard securities contacted me to try to resolve my problem. They end up reimbursing me for the costs I did not agree with. They apologized and explained me why they charged what they did but they understood my frustation and made things right.
I am satisfied with the resolution to my problem and will give Standard Securities a second chance.
****************************
I bought a house that already had all security hardware installed in the house. The previous owner used Standard Security so i called them in order to buy their service. The sales rep advised to put 3 more windows sensors at a cost of USD 95 each and first one for free.
Ok. Installation day.... The technician said that the control panel was not working and that would need to be replaced at a cost. Also that the sensors needed a wireless receiver that needed to be installed at a cost as well. After negotiating they end up charging me USD 195 for the panel + wireless receiver.
The problem is. According to their website for new customers installation and basic hardware is free (this includes the panel and 2 windows/door sensors). So i end up paying for something i was suppose to get for free (i should have paid for only 1 sensor. USD 95). I complained with the sales rep and customer service but no luck. I end up paying almost USD 400 for something that should have cost me only USD 95. And even worse the sensor cost around USD 10 in the internet... Should have had bought it and installed myself.
Well. I signed a 3 years contract. So I will have to wait 3 years to change to a different company
Standard securities contacted me to try to resolve my problem. They end up reimbursing me for the costs I did not agree with. They apologized and explained me why they charged what they did but they understood my frustation and made things right.
I am satisfied with the resolution to my problem and will give Standard Securities a second chance.
****************************
I bought a house that already had all security hardware installed in the house. The previous owner used Standard Security so i called them in order to buy their service. The sales rep advised to put 3 more windows sensors at a cost of USD 95 each and first one for free.
Ok. Installation day.... The technician said that the control panel was not working and that would need to be replaced at a cost. Also that the sensors needed a wireless receiver that needed to be installed at a cost as well. After negotiating they end up charging me USD 195 for the panel + wireless receiver.
The problem is. According to their website for new customers installation and basic hardware is free (this includes the panel and 2 windows/door sensors). So i end up paying for something i was suppose to get for free (i should have paid for only 1 sensor. USD 95). I complained with the sales rep and customer service but no luck. I end up paying almost USD 400 for something that should have cost me only USD 95. And even worse the sensor cost around USD 10 in the internet... Should have had bought it and installed myself.
Well. I signed a 3 years contract. So I will have to wait 3 years to change to a different company
Janet P.
Jun 2013
The sales rep. came the day after the call, whereas other companies had a long lead time for appointments. Installation was prompt, the installer pleasant, efficient and well informed.
Doreen C.
Jun 2013
The service has been good. They are reliable and do a good job.
Fjorim I.
Jun 2013
The service is good. They are very professional.
Neil H.
Jun 2013
The service has been excellent. I was really pleased with their installation and have been happy with the security system for four years. I had an issue with billing, and they stuck with me throughout and their customer service was great in getting the issue resolved.
Kaaren W.
Jun 2013
unknown
Jacinto C.
Jun 2013
Their service is fine. I have never had a problem with them. They address whatever problems you call them about seriously. They always follow up with you.
Eileen S.
Mar 2013
Everything went fine. The installer set up the system. The installation was done so that it is non-obtrusive. He cleaned up after the installation was finished. He showed me how to operate the system. It works well. When I returned home from a trip and didn't shut the system off quickly enough, the company called me in seconds to verify that it was me in the house and not an intruder. I feel that the system is effetive and easy to operate. Everyone I have had contact with has been knowlegeable, polite, professional and helpful.
Richard C.
Jan 2013
They came back out and upgraded our system a year ago. The technician was great, very thorough and we haven’t had any problems!
Jason Z.
Jan 2013
It was awesome! Their install techs were great as well as their customer service representatives. Everything has been good so far!
RONALD F.
Jan 2013
Their prices are decent and if the alarm goes off accidently, they call right away and I have no complaints.
Roy J.
Jan 2013
They work turned out fine. They will be coming back soon to install new windows. They showed up on time and did a great job!
Susan T.
Jan 2013
They did great! They did have a nice payment plan that spread out the payment over three bills (about), and we have really been happy with them!
Andrea T.
Dec 2012
It took about 4 hrs for the install. The tech was very knowledgeable and got everything working.
MARC I.
Sep 2012
They do not sell hard and they had the lowest initial cost and had the most economical installation cost. The installers definitely knew what they were doing. I was also able to test the system a couple of times. I think they are doing an excellent.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Standard Security Systems is currently rated 4.9 overall out of 5.
No, Standard Security Systems does not offer free project estimates.
No, Standard Security Systems does not offer eco-friendly accreditations.
No, Standard Security Systems does not offer a senior discount.
Yes, Standard Security Systems offers emergency services.
No, Standard Security Systems does not offer warranties.