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Northeast Generator Co.

About us

Since 1964, Northeast Generator Co. has been the leader in backup power systems, generator sales and installation, as well as service and repairs to families and businesses throughout New England. We are authorized dealers of Cummins®, Kohler®, Generac®, GE®, Winco®, Briggs & Stratton® generators and parts and provide 24/7 service support. Whether it’s an 800-watt portable inverter generator to 1-megawatt industrial prime power units, we have you covered.

Business highlights

Emergency services offered
61 years of experience

Services we offer

Accessories & Emergency electrical service., Generator Sales, Installations, Maintenance, Monitoring, Parts, Rentals, Repair Service

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
7%
2
14%
1
7%
Showing 1-14 of 14 reviews
Eric T.
Dec 2022
1.0
$510
Had a terrible experience with this company. They are super expensive and try to upsell you. And their customer service is awful. Many staff are young, inexperienced and rude. They like to tell you that you signed a contract yet they don't follow the contract.

Gary P.
Jul 2020
5.0
Yes, I recommend this pro
Northeast Generator is the only company that I will use because they have gone above and beyond my expectations with cheerful and professional service. I have peace of mind knowing I can depend on them to do an excellent job on keeping my standby generator in tip top shape. I most wholeheartedly recommend them for all your generator needs.

Robert I.
Sep 2019
5.0
Yes, I recommend this pro
Excellent service as always. Northeast Generator installed my generator years ago and has maintained it ever since. Service has been excellent.

Kevin B.
Aug 2018
5.0
Yes, I recommend this pro
Northeast Generator installed our prior unit and performs repair service to make sure that our standby generator is ready to go when needed. We live in an area where power failures during winter storms are not unusual and the power stays out for 5-7 days. We need a strong dependable generator and the Generac one installed by NorthEast never fails. It is a major purchase but an essential one. North East Generator provides commercial and residential service and is a well-established company with a good reputation. We chose a generator powered by propane. The replcement took place without a hitch and the unit self-tests every week.

Susan G.
Dec 2016
4.0
Yes, I recommend this pro
The problem was not fixable. The service manager advised me to contact the manufacturer directly and gave me guidance on the best way to explain the problem. I did as he told me and the manufacturer responded in a professional manner also.

Susan M.
Sep 2015
5.0
Yes, I recommend this pro
unknown

Charles T.
Nov 2014
2.0
$45,000
I would advise you not to do business with this company.
First of all, they were very vague as to how big a generator they would recommend that we buy ("be careful you don't buy too small a one, you could have problems if a power failure occurs at a moment when there is a big load")--and then having agreed to buy a 35kw unit, offered us a "deal" at the last minute on a 48kw which i have subsequently learned is unnecessary, even for a very large home.
Second, the unit was installed without a surge protector between it and the power line--and a result, in the first major storm, there were a surge of power in the power line (apparently a wire 2000 feet down the street from our unit) was struck by lightening.  The circuitbreakers protecting the house duly tripped, but the generator electronic were fried.
I subsequently learned from the Darien CT town hall that although they 'recommend' that units be protected by surge protectors, it is not law, and some companies install them automatically and some do not.  You would have thought for a $45,000 project they would have found a few $ for a surge protector at time of installation.
Finally, the company's service is terrible:  to be precise, the guys that work for them are very nice and well qualified.  But the management of the firm is extremely greedy and only interested in new sales.  After our generator was damaged it took them--despite multiple requests--weeks to order the new parts and then weeks to install them.  And they do nothing before they have your credit card number.;
I also complained to the company's president in writing and he did not even deign to reply to my email.
Response from Northeast Generator Co.
"Being a responsible generator company, part of our offer includes a complete assessment for a generator that will be adequate for the customer’s needs and free of charge. This assessment includes room to grow if requested. We also provide the option to get a bigger unit if the prices are more competitive and end up being beneficial for the customer but the decision is entirely made by the customer, we just provide options. Surge protection is just another option provided at the time of install and the customer decides whether or not to include it. Surge protectors do have limitations and will not always protect all devices. We do our best to provide our knowledge to accommodate our customers in every possible way but we can’t anticipate where a lightning is going to strike."

Herbert R.
Jun 2014
5.0
Yes, I recommend this pro
$4,800
unknown

Thomas J.
Dec 2013
5.0
Yes, I recommend this pro
$379
Punctual arrival, very professional

Alexander G.
Jun 2013
3.0
Yes, I recommend this pro
$700
Repaired what they came to do. It took them over 1 year to fix the initial problem. Wrong billings, missed dates, service people that did not know how to fix the generator, etc.
They worked with me to resolve it but it was tough.

Penelope G.
May 2013
5.0
Yes, I recommend this pro
The service is very good. They show up and do what they are suppose to do. They are very competent. We had certain requirements and they found us a generator which met all those requirements that we have. Their prices are reasonable.

David F.
May 2013
5.0
Yes, I recommend this pro
$300
The experience was fine; they came within a couple of days after I called them. They diagnosed my problem right away and had the parts in the truck so they were able to fix it right away.

Kenneth D.
Mar 2013
2.0
$940
Do expect a long wait for service.
Do not expect a bargain or even a resonalbe price.

John H.
Jun 2012
4.0
Yes, I recommend this pro
$277
They are pretty good and responsive. The only objection with them is that they charge from portal to portal and they are quite away from us.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Northeast Generator Co. is currently rated 4.0 overall out of 5.

Northeast Generator Co. accepts the following forms of payment: CreditCard

Yes, Northeast Generator Co. offers free project estimates.

No, Northeast Generator Co. does not offer eco-friendly accreditations.

No, Northeast Generator Co. does not offer a senior discount.

Yes, Northeast Generator Co. offers emergency services.

No, Northeast Generator Co. does not offer warranties.