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Overall I'm extremely impressed with his professionalism and timeliness and will use him for all my lawnmower and snowblower repair needs.
1) Confusion and Delay: Despite an initial voicemail and then a phone conversation confirming my name and address, he confused me with another person who lives on my street, who was also requesting service from Anzy's. So, he did not pick up my snowblower until several days after we had initially agreed, because he thought he had picked it up already. Frustrating, but I understand these type of things can happen, so I stuck with Mike and had him pick it up.
2) More Delay and Poor Communication: After he picked it up (Monday), he said he would have it back the following day (Tuesday) or Wednesday. I was pleasantly surprised to hear that, however, he did not deliver on time. On Thursday morning (Feb 13th, day of a snowstorm), I asked if I should expect the snowblower that morning (before the snow got deep), and Mike said no, but that he would have it to me the next day (Friday). I asked if he was absolutely sure, because I would otherwise need to hire a person to plow my driveway, and he confirmed Friday was the day. Friday came and went, so did Saturday, Sunday and most of Monday.
Mike returned my snowblower today (Monday).
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