Renewal By Andersen Co.

I can't tell you how disappointed I am with our Renewal by Andersen LLC experience. We hired them to fix a leaking window in 2021. The day after installation, the window was leaking again. After two months of asking for someone to come assess the issue, the employee "who no longer works there" said we were sold "the wrong window". After many more months of contacting them and not hearing back, I finally got to the regional manager through LinkedIn, who offered me a new window at the discounted price of $1,800 without acknowledging the sales person's error, saying the leak "was not their fault." Now two years later, I'm still paying for a leaking window, and every time it rains, when I'm putting a bucket on the window sill, I'm reminded of what a disaster the experience was. To add insult to injury, I still get promotional mailings telling me I'm a valued customer. What a horrible experience for us as first time homeowners.

The crew arrived on time as scheduled. They worked quickly, but efficiently and professionally. They finished the job in half the projected time and cleaned up so well that it was difficult to tell that they had been here.

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It took a day to complete the installation. The crew was awesome. First we did a tour trough the house so they can check up the spaces and everything. In the meantime I was giving the tour to one of the guys, the other 2 were preparing everything.
It took them around 6-7 hrs to complete everything and at the end I was very happy with the work done. They clean up everything and we checked all the windows that they worked, how to clean them etc.
I will definitively recommend them and use them again in the future.

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