Renewal By Andersen Co.

I can't tell you how disappointed I am with our Renewal by Andersen LLC experience. We hired them to fix a leaking window in 2021. The day after installation, the window was leaking again. After two months of asking for someone to come assess the issue, the employee "who no longer works there" said we were sold "the wrong window". After many more months of contacting them and not hearing back, I finally got to the regional manager through LinkedIn, who offered me a new window at the discounted price of $1,800 without acknowledging the sales person's error, saying the leak "was not their fault." Now two years later, I'm still paying for a leaking window, and every time it rains, when I'm putting a bucket on the window sill, I'm reminded of what a disaster the experience was. To add insult to injury, I still get promotional mailings telling me I'm a valued customer. What a horrible experience for us as first time homeowners.

The crew arrived on time as scheduled. They worked quickly, but efficiently and professionally. They finished the job in half the projected time and cleaned up so well that it was difficult to tell that they had been here.

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It took a day to complete the installation. The crew was awesome. First we did a tour trough the house so they can check up the spaces and everything. In the meantime I was giving the tour to one of the guys, the other 2 were preparing everything.
It took them around 6-7 hrs to complete everything and at the end I was very happy with the work done. They clean up everything and we checked all the windows that they worked, how to clean them etc.
I will definitively recommend them and use them again in the future.

RENEWAL BY ANDERSON'S Sales and Operations Representative, Mr. H.Betzner, meticulously presented to us the advantages of using the Anderson windows (costs and administration process, quality of materials, installation procedures, all guarantees) and included several checklists sheets where he indicated all the steps as he explained them. He was not shy about admitting that Anderson was "considered expensive" but worth the quality and the advantages offered. However, we were offered four payment options with progressively different discounts ( ranging from 1 to 10 years payment plans) and chose option 4 (half down, final upon finish, 35% off). He was excellent in his presentation: indeed, he was professional, informative, and courteous when it came to our many questions and inquiries.
Mr. Betzner provided us with full information (names and telephones) in case we had to contact installers or the Indiana
home base operation. One window had to be resized and sent out (it arrived within a week): a call to Ms. Brack in Indiana prompted an immediate response: she was most professional, courteous, and informative. 
The gentlemen  workers who did the installation were superb: personable, diligent, considerate, absolutely hardworking and competent.  They worked from sunrise to sunset--and kept us informed along with way, if needed.  They did an amazingly
complete cleanup job and left us their contact numbers in case we found anything needing fixing. Once all was over and done,   a grand amount of time was spent showing us how to open and clean and close the windows (with patience, as we  practiced several times to get it right).
I must say how wonderful these windows are and how fortunate we were to have  such service from all concerned in the process. We still walk around the house and marvel at these windows. By the way, we have already felt the environmental
improvement and are sure it will be more than evident this coming winter season.

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Great looking windows and doors that are easy to clean. The only issue that we had initially was with one large sliding glass door. After we were in contact with Tom Gianotti, the manager of the Branford, Ct store, all issues were taken care of so that we can. Ow easily open and close the slider. Great windows/sliding doors which we highly recommend

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From start to finish, an exceptional experience with professional, qualified personnel.    A quality product, installed by skilled workers.     
Work was completed on schedule; work site was left immaculate.

They arrived on time as scheduled and they definetly brought their A game. All 3 workers all greeted us as Mr and Mrs. They asked permission to move furniture as well as using the bathroom. They took a short break for lunch and on the last day worked through lunch to complete the job in 2 days instead of the expected 3. At the end of the job, the head worker went through the job done and walked me through the inspection process. He, not I, found a small tear in one of the screens and immediately removed it for repair. The 1 issue I had with it was that it took almost 2 weeks to get the screen back when they promised 1day. The price was also high but after discussing it with my wife, we felt that it Anderson and their reputation is great. Over all I was happy with my descision to go with Renewal by Anderson.

They were professional about everything. They cleaned up after themselves.

Project went very well. At our request we were visited by a sales represented who provided information regarding window options for replacement of thirty-five year old windows in the home. The information was clearly presented and no pressure to buy was made at all. A range of payment options was available to chose from including financing.
Once a decision to buy was made a date for installation was set. A pre order visit was made by a specialist to take and confirm window measurements. On the agreed upon day an installation crew arrived on time and performed the required work as anticipated in the time estimated.  Installation went very smoothly.
Overall no complaints. The windows are great, easy to work with and a definite major improvement.
Andersen windows are top of the line so they are not inexpensive. We chose to go with Andersen, feeling you get what you pay for.

It was excellent.  The quality and the work were very neat.  I had no problems.  I like the windows.  It is what they said it would be.  I was very satisfied.  The staff's demeanor was very good, excellent.  They were very helpful.

They were pleasant people and I can talk to them. They quoted and they cleaned up. If I have a problem I can always call them and someone is always willing to talk to me to fix the problem. The quality and responsiveness was good. 

The working crew was very good and professional. However, I do have a problem with the product. At the bottom of the window where the bottom size comes down and mates with the side of the frame, you could put your hand down there and feel draft coming through. I solved the problem simply by putting foam insulation in the trough beneath the window. They sent me a brochure about three weeks after the installation asking questions about their service. I sent it back to them asking them to contact me in one year as I wanted to see how the windows worked through each season. I never heard back from them.

They did a beautiful job. However, we got the prairie windows with decorative pieces of wood that are supposed to lock in. My complaint is that the pieces that are supposed to lock in together are too short and they fall out of the window on their own. We contacted them several times and nothing has been corrected. They did send someone out to look at it, but he was unable to complete the repair as they needed to order a different type of part. My husband called the salesman where they got into a disagreement and nothing has still been done. The installers who work for the company did a beautiful job. The only concern I have is how the wood pieces continue to pop out.

The work was okay. My husband didn't like that there wasn't enough caulking and insulation. There is actually a draft coming from the window even though they are brand new after the first and second installation. Because of the draft, we chose a different company for the third installation of windows

It turned out excellent. It was a little pricy, but the work and product was great! I think it was a good choice and I am very happy with them.

The work was great! They gave us a discount. I would use them again and highly recommed them to others.

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