Jim came over and we laid out the plan to replace the old broken stone steps and build a retaining wall. In preparation, I had taken down eight trees with a tree contractor, which were our current erosion control for the hill in front, and it was Jim's idea to replace that control with a dry rock river bed to conduct the water. We also anticipated and discussed other aspects such as a new sidewalk and landscaping, etc., It got complex, and I frankly didn't know where to begin, and how much I could afford at each step. Jim came back and presented us with an amazing array of information, very accurate, very efficient, all neatly tucked into a folder. I have never worked with such an efficient and helpful contractor. The folder contained information about him as a contractor such as his license number and other credentials. He also included a worksheet outlining the larger view of the job broken down in increments and priced according to each increment so that I could pick how I wanted to begin, proceed and stop, and plan finances with each step of the way. He included a sketch of the work to be done, pictures of other work he had done and some catalogues to look at and we took a few days and at least one more visit with him to make decisions. I couldn't decide on what steps I wanted, and a large part of that is because pictures in books do not accurately portray what the real thing looks like. All I knew was that I wanted real quarry stone for the steps. A few days later Jim arrived in our driveway with a truck hauling actual heavy full scale steps from the quarry so i could see them in reality. I know this entailed a good amount of extra time and effort on his part to do, and I knew immediately which steps I wanted. We went ahead with a contract, and work began. Jim and his crew arrived at eight thirty promptly every morning and worked steadily every day until the job was completed, with one interruption for a couple of days due to weather. They did not interrupt our work to run back and forth to other jobs. When he left, the yard where his equipment dug things up was raked, graded and neat and clean, ready to plant grass next year. In short, he was efficient, honest, accurate, and went out of his way all to help us envision what we were going to be paying for. The work is professional and thorough and the steps are really beautiful.