AMAZING HARDWOOD FLOORS LLC

Work was done very well, looks great. They completed the work ahead of schedule. The workers were very professional and considerate. The sales person did a nice job previewing what to expect and worked with me to help reduce costs without sacrificing the look and quality.

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Terrible. The installation of the wood was definitely the best part and the reason that they get a and quot;Dand quot; rather than an and quot;Fand quot; overall, but the rest was terrible. The refinishing was bubbly and had to be completely redone. Then once it was redone, the worker walked across the wet floor with shoes on... So it had to be redone again. This time they said they could just refinish those spots where the shoe prints were since it had been done in the last 24 hours, but the next day it looked like someone had made stepping stones across our floor because they used a different finish (semi-gloss rather than the satin we had selected). So it had to be redone again.
To make matters worse, they were incredibly careless (and even reckless with our home). By the time Amazing Hardwood Floors was finished, there were hundreds (yes, we counted as we patched and painted) of dings and gouges in the freshly painted walls; Amazing had agreed to cut the wood pieces in the garage, but instead cut the wood in the rooms - and let it go flying. Some incidental damage to the walls can be expected during this type of project, but this was excessive.
On top of the damage to the walls, one of the workers was drinking grape soda (yes, grape soda) in our master bedroom while working and spilled it on our freshly painted white walls as well as on our bluestone fireplace hearth. Magic eraser (yes, they didn't clean it off - we did) worked great on the walls but the hearth needed some serious attention. After we asked Amazing to clean the hearth - they went out and bought and quot;Goof offand quot; to clean it themselves. It didn't clean the soda, and instead discolored a swath of the hearth. We did a few seconds of research from people who specialize in stone, and learned that that was one of the worst things they could have used. We had to spend hours cleaning the grape soda off using the proper cleaning products for the stone.
Amazing had tried to fill in the space between the hearth and the wood floor with a putty, but then realized it was not working well, so they removed the bulk of it. But all along the edge of the stone, putty remained stuck. We spent hours cleaning the wood putty off of the edge with an exacto knife. The initial request was to scribe the wood and cut it to fit, the space. Instead, we have a gap between the hearth and the wood floor - not horrible, but not what was promised.
The whole project took much much longer than anticipated (due to the repeated 'fixes' and repairs) and was an overall disaster. In the end, the wood installation was good, and we were able to insist that they eventually finish it properly. It took a lot of back and forth, time, and frustration. We did end up requesting and receiving a small discount on the initial quote for the work after all of the troubles we went through, though that took some negotiating.
We would never recommend this company to anyone.

They were to start November 1st, with the possibility of it being a 1-2 day project. We had to remove all of our furniture and appliances into the garage.
They started a week late because of delays in another job. When the job was complete they had used 2 different finishes on the floor so you could see a stripe across the entire floor as well as pooling and puddle marks. They also sanded the floor so it was uneven.
They returned once to correct the problem but it was still striped and uneven floor. Finally the owner came out to the house to see the problems and he offered to have someone come out again in a week to correct the problems and he would oversee the work. By this time it was the week before Thanksgivings, we told him he would have to wait to correct the problem with the holidays coming and our entire kitchen, living room, dining room, and family room in the garage. We agreed to call him in the spring however by then we were finished with Amazing floors and were not going to pull our home apart again. We did not pay the balance of the contract.
Til this day as I sit writing this review I can look across the floor and see the stripes and the unevenness as the light hits it.

I've used Amazing Hardwood in the past on my own house, in addition to the time that I am reviewing now. Their prices seem to be competitive and their quality is very good. Being that they are one of the larger hardwood flooring companies in central CT, they are able to usually schedule out the work very quickly, where as with some of the smaller companies they need to book you further out.
Their workers seem to be friendly and knowledgeable and if you bring up any of the concerns you might have, they will try to satisfy you to make sure it is done to the level of quality that you desire.
Sales team is friendly and easy-going and will generally work with me on a price. The office team did a follow-up call several weeks after the work was done to see if I was happy. That was nice, but I think it should have been done in the week prior to completion of the job.
As far as quality and craftsmanship, they do a very good job. They were able to match up a new installation that abutted an existing floor with no problem. I have heard critiques from other contractors that Amazing Hardwood has become so big that they have lost the personal touch they started out with. However, I have yet to experience that and would surely recommend them for your hardwood flooring installation/refinishing job.

They did a great job removing all the stains and scratches. The floors came out like new without needing to replace any boards. We got the finish we wanted at the price we could afford, thanks to some brainstorming and their suggestion to do three coats of emulsion. It turned out great.

We chose Amazing Hardwood Floors because we received a good estimate and presentation. We were told that they would match any other offer. We told them we had an offer for well below their price, but they came down only $100. We agreed to this. There was very poor communication between the company and us after we hired them. No confirmation of receipt of our deposit or confirmation of start date and time. We had to assume that what was agreed upon was still in effect. We had to call the first day of service and were told serviceman could not be at the house until 5:00 or 6:00 p.m. Arrival to start job was 7:00 p.m. No response from office to my phone call asking if this job would now take longer than agreed. Basically the same happened the following 2 days of service. We had to call to find out the schedule. A threshold was needed and we spoke to the servicemen about this, but it was never done. We then had to call again to request it and the cost would be $30.00. It was installed, but we had to apply the stain. After our complaints the owner phoned us and removed the cost of the threshold. All in all it was a very frustrating experience.

I found the company in a newspaper advertisement. Four months after the floor had been laid, the humidity set in and caused the laminate to start bubbling. Also, the stairway with the real wood shrunk. I contacted the company about the issues. They came out immediately to fix the problems. I was so pleased with their follow-up and willingness to do it without hesitation. The cost is for the labor only.