About us
We are a locally/family owned and operated company. Before starting Maid by Polly, I was a First Grade Teacher for 10 years. I decided recently that I wanted to be my own boss, while doing something I love doing. Yes, I love cleaning. I will clean your house as it was my own. We value honesty and integrity, and stand behind our work. We specialize in a variety of residential and commercial cleaning services to include move ins, move outs, weekly, biweekly, monthly and one time cleanings. We will clean your house or office floor to ceiling. We have earned a solid reputation for home cleaning and janitorial services. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building long-term relationships with our clients and guarantee your satisfaction!
Business highlights
9 years of experience
Services we offer
Janitorial Cleaning Services, Organizing Home/Office, Residential House Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.747 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 6% | ||
| 2% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 47 reviews
Stacy C.
Feb 2025
Maid Service
I just can’t express enough how happy I am with maid by Polly. I know that my house can get very messy. But they come in & just makes my house look incredible!! My bathrooms sparkle & they are all so friendly, kind, respectful & really go above & beyond my expectations. I’m very happy!
Tracy D.
Apr 2020
Maid Service
They do a very thorough job every time they have come to clean. And Polly is very nice and friendly. The price of their services are affordable, which was one of the main factors in us hiring them.
Lee S.
Aug 2019
Maid Service
The crew is efficient, knowledgeable, friendly and dependable. They do a good job.
Ryk N.
Aug 2019
Maid Service
Professional and thorough
Cindy K.
Jun 2019
I had 2 different teams and everyone was professional, polite, and knew what they were doing. They did a great job.
Kristin D.
Jun 2019
Maid Service
Fantastic,very profession and courteous.
Peter C.
May 2019
Maid Service
We are new customers but so far they have been prompt, and pay attention to detail.
Bill D.
Apr 2019
Maid Service
Trustworthy, on time, no re-schedules. Awesome work!
Response from Maid By Polly, LLC
"Bill, You are incredibly kind and we appreciate you more than you know. Thank you for being great to work with!"
Patricia W.
Apr 2019
Maid Service
Nothing bad, just more money than we could currently afford.
Linda R.
Mar 2019
Maid Service
I have only just begun using this service but I have been very pleased with the attention to scheduling, level of communication and desire to do complete the job to my satisfaction. I look forward to having them return next month!
Margarita L.
Mar 2019
Maid Service
The owner is lovely - and terrific!!! We met - made arrangements. She came along with her staff for the first cleaning. They were professional, courteous, and all very nice. They did an outstanding job cleaning my home. They will continue to clean my home!! Extremely satisfied!!
Lynn H.
Feb 2019
they were really good. they were on time. good work. very nice
Response from Maid By Polly, LLC
"Lynn, You are incredible, very honored to work for you."
Robert S.
Jan 2019
Maid Service
Needed my home cleaned top to bottom and the cleaning team came in and did a great job. With 4 people Cleaning was fast and efficient. Also the team was flexible with which day to come.
Peter M.
Nov 2018
Maid Service
Response from Maid By Polly, LLC
"Hi Pete! Thank you for taking time to review! Is there anything else we can do to enhance your service? We really enjoyed working for you!"
Q X.
Nov 2018
Maid Service
Couldn't be happier. She always worked around my schedule and was as friendly as can be.
Response from Maid By Polly, LLC
"Thank you so much Q ! We really enjoyed working for your family, and absolutely adore your fur baby!"
Daphanie X.
Oct 2018
Maid Service
I got home from work and it was gorgeous, it even smelled gorgeous, and they even organized things for me. They are very thorough.
Response from Maid By Polly, LLC
"I can remember when you were pregnant with your little ones and now we get to clean their toys, and organize their rooms for you! Thank you so much for being a great client and thank you for growing with our company!"
Kelly X.
Oct 2018
Maid Service
I have used Ala Maid as my "go to cleaning team" for about six years now. I love all the extra time I have now, and they leave my home clean and spotless!
Response from Maid By Polly, LLC
"Kelly, we are so blessed to have worked with your family through all the different stages of life. You are incredible and your little ones bring us so much joy!"
Robert W.
Sep 2018
Maid Service
Sarah Z.
Sep 2018
Maid Service
We hired these ladies to clean my Dad's house while he was ill - they did a fantastic job of cleaning, were fast and professional, and were wonderfully flexible when we needed to change what needed to be done. A huge bonus, they were SOOOOO nice! Only wonderful things to say about them!
Robert W.
Aug 2018
Maid Service
Totally very satisfied with results and professional service.
Kristine M.
Jul 2018
This was the worst experience. Hired them for a deep cleaning. They showed up an hour late. Cleaned (if you call it that) for an 1.5 hrs, but charged for 3.5 hours because they sent three people instead of two. I would not recommend. Lesson learned, if you want something done right, do it yourself!
Response from Maid By Polly, LLC
"Thank you for the compliment on the cleaning while we were there. You said it both smelled and looked great during our quality control check. In terms of tardiness, it was verbally stated as well in the cleaning agreement that we have arrival windows. In your case, an arrival of 11-1 is not that we will arrive at 11, but we will arrive between 11-1. We arrived at 11:30, which was within the arrival window. We confirmed arrival window with you and I'm sorry if there was confusion on it. I will review our process on explaining arrival windows and thank you for your input. In regards to charges, I am sorry you are still confused about labor hours. As explained and highlighted on our paperwork, we charge based on labor hours. So; 2 hours of work for 1 person, would equal 1 hour of work for 2 people. You did receive the correct number of labor hours, and I would love to help you do the math. Regardless of team size, the same amount of work will be getting done. In fact, usually more efficiently. I would be happy to explain it to you again, and give you as much time as you need, please call us at 860-664-4121. Thank you Kindly."
JO F.
Jun 2018
Maid Service
Polly and her crew are excelent
Nancy T.
Jun 2018
Maid Service
The owner returns calls promptly and reviewed the job at our house thoroughly. She provided a detailed list of services and costs prior to the first cleaning. She has a crew to clean who are all insured. I have had them do a "top to bottom" initial cleaning which was the most thorough cleaning I have ever had for our house. I am having them monthly for cleaning now and would recommend A La Maid by Polly to anyone looking for a good and professional cleaning service.
Lisa D.
May 2018
Janitorial Service
Very professional, timely and trustworthy.
Mike
May 2018
Maid Service
She has an excellent crew of women that come in, they get the job done, they get it done right and it is a pleasurable experience.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Maid By Polly, LLC is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Maid By Polly, LLC accepts the following forms of payment: CreditCard
Yes, Maid By Polly, LLC offers free project estimates.
No, Maid By Polly, LLC does not offer eco-friendly accreditations.
No, Maid By Polly, LLC does not offer a senior discount.
No, Maid By Polly, LLC does not offer emergency services.
No, Maid By Polly, LLC does not offer warranties.