Sunrise Valley Landscapes LLC

Mike Hull destroyed my pool deck and I had to have someone level my front steps. Each year I open my pool I am reminded of the horrific job he did. Poor quality, poor workmanship, and now I must spend $25k in repair. This year opening the pool was the worst it has been as all the grouting has lifted off to expose gravel/ small stones that find their way into the pool which then must b cleaned twice a week. He caulked using the wrong non-waterproof material and replaced it with junk. He also repointed the brick deck that was perfectly fine and now is breaking apart and sinking where it meets the coping. Never came back to see the devastation after sweetly selling the project. I wish I had known better and never have used this company.

The start of the job was delayed several times by weeks.
The job took a little longer than expected but they did a great job, once done it looked fabulous. 
They were supposed to come back to repair a section that was damaged when someone drove off the edge when it was snowing.  I guess the weight of the car and wet soil allowed the stones to shift.
The owner has been promising for over a year to come and fix it.  I have heard every excuse possible from death in the family to birth in the family, equipment in the shop lots of other jobs etc etc etc.  
I had been nervous about switching to pavers because I knew so little about them.  The owner promised they were easy to care for and that if there was ever a problem they could come over and fix the issue.  He explained that was a major advantage to pavers over asphalt, you don't have to cut out major sections and patch, you can just pull offending stones and adjust or replace as needed.  Well, that may be the case, but I can't get them to come over to do the repair.

they did a fast job, a little too fast for me.  They left corners and edges with big piles, which would not be a problem in a larger driveway.  But with tight turns to pull out and 4 cars, we need all the space we can get.
However, the main reason I switched to another company was because of how late they showed up.  The owner is very nice and personable and I told him that we work in the hospital and usually have to either leave or get into the driveway early.  He said no problem, if we ever needed to get in/out earlier to just call.  I told him to just assume we need it done early, he said no problem.  Most days they came hours after the snow stopped.  A couple of times we shoveled most of the driveway before they showed up, made one pass and charged the whole fee (because it is in the contract).  After the big snow in 10/12 I was told they had to take care of their town before coming to West Hartford, I am assuming that is why they do mine so late every snow while my neighbors are all done hours earlier.
overall, nice guys, a bit sloppy and show up late if you live in West Hartford

Their service was very good. The owner of the business is very available and easy to get to by email or phone.

Guys are polite and quick and respond to concerns appropriately.

Excellent experience.  I highly recommend Sunrise Valley Landscape.  PS they came out the day before a big Graduation Party at the house and did my Lawn and additionally did a huge field to make it look nice for the day.  Awesome Service

Sunrise Valley was prompt to respond and return with an estimate.  

My first year of lawn work was good, the second not as good.  The quality dropped, they started running over stuff (like a bucket) that was in the yard (hard to avoid with a toddler).  I ignored it since it was stuff I had left out, until they ruined a lawn chair that was pushed up against the house.

Fall clean up this year was a bit sloppy.  Prior to fall clean up I specifically asked if this year they could cut back the ornamental grasses as part of the fall clean up rather than the spring.  The owner stated of course, that is when they are supposed to be cut (the year before they did not cut them).  They left without cutting them, I contacted him and he sent them back to do cut them.... they did a rushed and sloppy job leaving them uneven with long strands jutting out around the edges.

The owner is super friendly but has lots of excuses for why things don't get done.  He talks a good game but this last year quality dropped.