Jules Poirier Co LLC

We’ve had water intrusion issues ever since roof replaced by JulesPoirier Company in 2020. Jules and his Team did 3 follow up inspections, two times they attributed fault to other issues (gutters/chimney condition). Fair, we weren’t looking to pin our issues on something beyond their control. We took that advice to heart and addressed those concerns with a chimney / flashing rebuild as well as twice annual gutter cleaning and now replacement to larger gutters. When the water intrusion issue continued Jules’ team this time pointed blame to a 2nd story window and caulked the flashing/ J channel at the roof to siding transition below the point they suspected water was entering the home. When the water intrusion issue continued I decided to seek advice from other local companies which was an eye opening experience. Seemingly every siding to roof transition was installed incorrectly. Flashing / counter flashing done wrong. Nails through step flashing. Drip edge was also placed on top of ice and water shield (should be below). These issues now need to be addressed at an additional expense to us less than 4 years after our roof was replaced. The caulking they carelessly placed will also make the repairs more difficult. Unacceptable. Upon raising these findings to Jules - no response at all. That’s fine, we would not want JulesPoirier Co doing any further work on our home, but the dancing around an issue of their creation is maddening. Their pricing (in 2020) was competitive with others we received, they were not the lowest bidder nor the highest, but the quality of work is severely lacking and their customer service has been equally poor. Roof replacements are a significant expense to homeowners, we hope you take this review into consideration before contracting with JulesPoirier Company.

We hired Jules a few years back to install replacement windows in the older section of our home. Overall, we were happy and satisfied with the entire process. In particular, there has always been ONE window out of the fourteen or so we had installed, that was quirky and gave us problems each time we went to open the window. We notified Jules of this numerous times and because his office was somewhat across the street from us, he has volunteered to come over to our home to demonstrate how we were opening our window the “wrong way.” Each time we dealt with him, he acted impatient and bothered by us. His condescending tone, especially to me, is not only demeaning, but misogynistic. My husband and I know how to open and close the windows properly. You don’t have to be a rocket scientist to know how to open these windows. I often clean them myself and have never had an issue except for this one window. The silver mechanism, which the window is supposed to fit into, is faulty. I called him this morning to tell him once again the window is not staying up, but falling down on its own. Once again, he spoke to me in a condescending tone and tried telling me it was my fault. He then told me our “conversation is over.” I told him that I wanted the window fixed once and for all so that this wouldn’t keep happening (it was ONE window). He took an angry tone with me simply for wanting it to be fixed. I have never been treated so unprofessionally by a business owner. We gave him a lot of business and to be treated this way is beyond rude and unprofessional. In addition to be treated this way, he mistakenly left an inappropriate voicemail message on my phone where he was cursing out a female driver due to road rage while he was apparently driving. He was unaware that he had not hung up the phone with me and his entire expletive-riddled tirade was left on my voicemail. He was yelling at a driver, calling her the worst names imaginable and it was all recorded and left on my phone. After the numerous degrading conversations I’ve had with Jules, it’s easy for me to ask myself if his heinous cursing was really aimed at a woman during his road rage incident or, if it was really directed at me instead. One can only wonder. There are many businesses to choose these days, so choose wisely. No one should be treated or spoken to the way I have been today.

We bought a place in Avon 2+ years ago and had many, many contractors help us fix up the older house. Jules and his team were one of the most positive experiences we had. He is tremendous with customer service, they come when they say they will and do a great job at a fair price. I recommend them highly. More important, I have come to trust him. Great company to work with.

It went extremely well

Fast and very professional

Each of jobs was performed by excellent installer craftsmen. All work performed to schedule with excellent daily communication of job status. Craftsmen were polite and answered all our questions.

Went great. Jules and his crew are friendly, responsive and honest.

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Excellent