
CareFree Home Pros
About us
CareFree Home Pros is growing home remodeling company with very high ratings from consumer advocacy groups such as Angie's List (A Rating) and the BBB. (A+ Rating) We specialize in quality replacement windows, vinyl siding, (standard and insulated) roofing, one day bath remodels (tub to shower conversions, liners, and tub/shower wall systems) and cabinet refacing.
Business highlights
Services we offer
Residential Installation - windows, Walk-in Tubs. Doors. Gutter Protection. Insulation. Cabinet Refacing & Roofing, bath liners. Shower Conversions, radiant barrier, siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
7% | ||
7% | ||
0% | ||
4% |
The workwas performed to perfection the people doing the work were very friendly and very perfessional the work was done on a timley matter we were vwry pleased with the installion. We would recommend this company to any of our friends or contacks.
"Thank you for your order as well as the time you took to review our company. When we got together we knew you had to leave to Florida by certain time and asked us to complete the install before you left. We are happy to have been able to help you both make your shower safer, more beautiful, easier to clean and maintain, and to have completed it before you left for Florida."
installers were on time, meticulous in their craftsmanship, and even cleaned up after! We are 2 for 2 with Carefree home pros.
"Thank you for being a repeat customer as well as your kind review. Our business model is to be your contractor for life so it is very important to us that you love every job as we hope to work with you again on your next project, and again on your next project, Et cetera et cetera. It was a pleasure working with you."
Always maintained contact with the homeowner to assure satisfaction.
If I had more windows to do, I would do it again!
"We thank you for choosing our company. Especially when you had so many other choices of companies that you collected at the Hartford Home Show. We are not perfect but work very hard before, during, and after the sale and appreciate your taking the time to acknowledge it. Thank you for taking the time to share your experience. Like just about every homeowner who hires us and FULLY experiences The CareFree Way, we receive very high marks. We thank you for your patience and your order."
"We are new to Angie's List so we are following their lead. They send us BIG DEAL coupons that they write and approve and we choose the one we like. We sell attic insulation so we chose the coupon that offered $99 for $500 "WORTH" of insulation. If we visit a home to inspect the attic and make recommendations. If the homeowner chooses a particular material that they think is best and the estimate to complete the project is $1,500, then we deduct $500 that the member paid $99 for. If they like it they pay the difference. If they don't we inform them that Angie's List will refund. Our office manager Sandra explained this to this member the day after the appointment and I personally explained it again while both of us apologized for the inconvenience. We informed him that Angie's List would give him a refund and I even gave him a direct number. We didn't write the add and were completely upfront with this member before, during, and after so I don't understand the need to write a negative review? We have: - A+ BBB rating - A on Angie's list until they sent out this coupon last week which seem to have opened flood gates - 15th year in business - LIFETIME WORKMANSHIP WARRANTY which is rare if not unheard of - Offer a good, better, and best alternative to ALL homeowners along with a needs assessment to be sure our clients get the right product - Hire a 3rd party service/company to conduct a post installation survey to allow a client to post how they really felt about our entire process without having to be judged while completing it. It is with these surveys that we truly learn what we do well and where we need to improve. - As evidenced through this very quick response, are quick to respond when our clients need follow up service. How many home improvement companies do that? I do apologize for the inconvenience and we have not only pulled the coupon, but have asked Angie's List to intervene."
The project team arrived on time as promised and worked diligently until the job was finished. We were amazed at the high quality materials used and the thoroughness and quality of their workmanship. A roof is not usually an exciting project to have done on your home where you'd want to show it off but the quality of the job done on our roof was exceptional that I had to call my friends to come and see it! What a great experience to find a company of integrity who stands by their word and delivers! We will definitely be calling on them again for other projects. If you need a roof, call carefree home pros. They're great!
"Thank you Mr and Mrs for your review. We are honored you chose us and found it a pleasure to work with you."
"It was a pleasure to work with you the 1st time, and the ULTIMATE COMPLIMENT and affirmation that we are doing a good job when you called us back to replace your doors. We promise to do as good a job for you this time as well. Thank you again for your business and loyalty."
That said, we had 25 or so windows, including sliding doors and picture windows, custom-made. Manufacturer(Alside) guaranteed them for life, against anything.
Since '08, we've had 4 fail, one cracked, three seals failed, one a good sized picture window.
Carefree has worked seamlessly with the supplier(Alside) to replace each one, even sending out an installer when required.
So, we're pretty darned satisfied.
Contractor provided services on time and did an excellent job changing our old tub into a great looking walk in shower. They said it would take 2 days and it was done in two days.
There was one issue during the demolition of old tub where a piece of our sink was broken off. After speaking with John , the salesperson, he took care of the issue without hesitation and the contractor replaced my sink at no extra cost to us.
We are very happy with our new shower and look forward to working with them in the future.
"Thank you for taking the time to write a review. I also want to thank you for thinking of us when it was time to re order your windows to complete the job. A re order is THE BEST compliment we can get. We hope you enjoy your windows and look forward to working with you again."
"Thank you for taking the time to write a review to share your experience with us, with others. Although it is difficult to have THE BEST system, installed by THE BEST installation team with THE BEST warranty for the cheapest price, we appreciate that you saw the difference in quality to invest a little more to get a lot more quality in all phases of this project. Thank you for your order and we hope you think of CareFree Home Pros for your next home improvement project."
"Thank you for the review. We will work just as hard and efficiently on your cabinets as well!"
"Thank you for going out of your way to post your review. It was a pleasure working with you. As you mentioned, we are not the cheapest price but appreciate your recognition of quality. Stacked against the 4-5 other one day bath systems we are priced lower middle but we guaranty we have THE BEST QUALITY."
The finished product was ok on my initial inspection. I paid the contractor upon completio n but held $250.00 because security glass was not provided for the bathroom windows. Upon closer inspection found 3 windows that did not close and latch properly and no caulk was applied to the blind stops on the exterior of the windows. This situation was reported to the company and a representative for the window manufacuter adjusted all but one window that was out of alignment and said.
, it would need to be reinstalled inorder for the window to close and latch properly. This is Nov 12, 2012 and Carefree Energy Solutions LLc now Carefree Home Pros has not contacted me regarding the repair of the nonfunctional window so that I can complete my contractual obligation. My telephone calls to the company were not returned. I found the company moved form Plainville,CT to Farmington, CT. I wrote a detailed letter explaining the problems found with the window installation. the letter was sent return signed return requested. Checking with the post office I was informed the letter was not accepted by CareFree and returnedto the post office unsigned. I faxed a copy of the mailed letter the same day I mailed the return receipt letter to them . I called Carefree Home Pros to check if they received the faxed letter I sent to them from my business officeI was informed the faxed letter came through blank and that they had received my original faxedd letter. This wasnot true. I received my origina; letter on Dec 4, 2012 for the post office. I am patiently waiting for their response.
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"Every grade given was an A or a B including punctuality and responsiveness. So how does that average out to a C?? We have paperwork stating customer was satisfied at job completion, as well as customer telling our installer "not to worry about it" when we attempted to address whatever issue he had. After we'd packed up and gone he brought up the same issue. Still, we've been in constant contact but since he changed his mind the 1st time we asked that he sign a letter stating that other than stated issues he is happy to avoid a repeated claim. The homeowners delay in signing our letter of intent is what has delayed the service. Our goal is 100% satisfaction but we need cooperation from our clients to achieve it."
We would definitely use them again. Our Home looks great,our windows are draft free, and it even withstood a hurricane with no damage.
*****This review was written and submitted by the contractor that performed the work and does not reflect my opinion as the consumer and homeowner. I posted a review based on my actual opinion after I became a member of Angie's List and realized that they maintain a listing on the site.
05/24/2014 REVISION: Please see my review posted under Care Free Reviews.
"Dear Member, Thank you for reviewing us online. It has been a pleasure working with you as well and we appreciate you trusting us with your home time and time again. Sincerely, Sandra"
"We certainly appreciate your business but please remember that the lower price was the result of you changing from an upscale siding to a mid grade siding panel. You also had a relatively large house. We called to follow up with you after our estimate to be sure that you had recieved all the information necessary to make a decision that was best for you. Through that conversation we learned that perhaps our mid-grade panel might be better suited to both your need and budget, and as it turned out, it was."
"As a repeat customer who previously had a portion of your roof done as well as the 1st batch of windows, we are appreciative of the 2nd order. Our goal is to be your contractor for life and it seems as though we are on the right track! Thank you for your loyalty."
Just an FYI - John did confirm that Carefree Energy Solutions does contract with local companies to hire teams to do the installations. The final folks that did come out to repair our window were quick and fairly professional.
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Carefree's quote was not the lowest we recieved, be based on their sales pitch (which was 2 hours each over two days), we were agreeable to pay the extra for "better quality products" which were proprietary to their company. We were also guaranteed that the installers who would come to our home would be employees of Carefree Energy Solutions, which made us feel a bit more secure than having random contractors. Overall, we paid about $3,000 more than the lowest quote we recieved.Between signing the contract and getting the job done, they reset our install dates twice. The third time they called, I refused to change as I was 8 months pregnant and wanted the job completed before baby arrived. The actual installation process of the siding and windows went ok. The only issue was that they ended up mismeasuring the siding originally, and once they realized they were short, they asked us to pay the material cost difference. We refused and stood by the contract we signed. They reluctantly agreed to absorb the cost. With respect to the gutters, we had to remind Carefree that those were supposed to be redone as listed in our contract. They did not argue and had someone comeby on the last day to complete the job. All in all, if this is where it had all ended, I probably would have rated the whole deal a "B"HOWEVER, The post-install process and service has been a NIGHTMARE.1) Leftover materials (which oddly included 2 boxes of siding) were left in our yard for weeks. We had to call and email several times before they came and picked up the material. They did not give us any concessions for the grass that was killed in the process.2) There were quite a few nails and cigarette butts left on our lawn and driveway once the installers left3) At the time of this install, the Federal Government was giving the energy tax credit. We had to call CES several times before they sent us the appropriate proof of energy efficient windows/siding. Ironically, the materials listed on the paperwork happen to be "Mercury Exellum" windows (THE SAME BRAND THAT WAS QUOTED BY THE OTHER CONTRACTOR WE HAD) and "Alside" Vinyl Siding (AGAIN, THE SAME BRAND THAT WAS QUOTED BY THE OTHER CONTRACTOR)3) Towards the end of the summer, one of the windows developed a stress crack in it. All of the Windows have a lifetime warranty and so this window should be replaced at no cost to us under our warranty. It took several months before they ordered a new window. When it came in a gentleman called me to set up an installation. I explained that the window hangs about 15 feet above the ground and was very heavy, so he would need two or three people + appropriate scaffolding to do the replacement. He tried to convince me that he was very experienced and could do the job so we set up an appointment. When he arrived at our home ALONE, he told me he could not do the job and told me to reschedule with Carefree. I called CES AGAIN and explained what had happened. They took another month before they sent out another pair of guys to do the replacement. This time, the same guys who had installed the original window showed up. When they unwrapped the replacement glass, they found that the glass had a minor chip on the edge (I could not see it) and decided not to install it..."because it would just cause another crack" At this time, the guys told me that they didn't work for CES, but worked for Alside and had gotten the day off for this job. Before leaving, they asked me where the nearest fishing spot was!!!. It has been three years, and I have called and emailed Carefree's service department several times to get the window replaced. NO SUCH LUCK. So we still have a picture window with a crack in it despite the lifetime warranty. We still have the front and sides of our home that require vinyl siding. Had CES honored their committment and guarantees, they could have possibly had the siding job that we intend to have done this spring. At this point, we're hitting the market to look for other siding professionals with access to the Alside siding products.
"I am happy to hear that your overall experience with our company was a "B". We strive for an "A", but we will take the "B" and work harder next time for you to get the "A." The issues that diminished our grade on the post installation side are with our manufacturer, and we apologize for their failure to service you more efficiently. We choose to do business with specific manufacturers in part, because of their ability to service our clients in a timely manner. Every now and again an issue slips through the cracks, and although we regret you were involved in that rare case, (You were a pleasure to work with from the beginning) we will do everything on our part to make sure you get a new window in a timely manner. We would like to assure you though, that although we do carry generic "house brands" of products, your windows were not the same Mercury windows that were less expensive in another estimate. Based upon features, benefits, and warranty, the brand you ordered was superior in quality to that brand, and as a result, a little more expensive. We thank you for taking the time to let us know how we can improve, and will take steps in the future to be sure that our manufacturers, and our employees, respond in a more timely and efficient manner."
Licensing
State Contractor License Requirements
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