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Mainline Heating and Supply

About us

Mainline is a comprehensive retailer, distributor and service provider for premium quality Pellet, Gas inserts and fireplaces as well as Wood Stoves, Inserts, Fireplaces, Outdoor Wood Furnaces, Central Heating Systems. Renewable Electricity Supply and associated parts and accessories.

Business highlights

32 years of experience

Services we offer

Fireplaces and whole home wood boiler and furnace systems. Chimney Sweep Services - Chimney System Installation, Gas & Wood Stoves, Inserts, Installation, Repair and Maintenance of Pellet, Repair and Maintenance.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.110 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
10%
3
0%
2
0%
1
20%
Showing 1-10 of 10 reviews
Craig R.
Apr 2017
5.0
Yes, I recommend this pro
$12,000
Love my pellet stove and the attic insulation I had done. I love their products by Dr. Energy Saver and I want more work done once I get the money. Really looking forward to a mini split ductless heat pump and their line of water heaters that they have. The new owner has taken a new direction which I think is great. Though I didn't have any issues, I have heard that people complain about how backed up they can get. But I think they're worth the wait and have heard that they are working on making the administrative process smoother. I also have them clean my chimney and stove every spring.

Jeffery S.
Nov 2015
1.0
$200
On 10/12/2015 I had my chimney cleaned and inspected. It was found to have cracked flue tiles. The technician wrote up the details of his findings and I was advised in writing do not use. He also noted that the flue wasn't cleaned succsesfuly .I was provided with a quote to install a liner by the tech. I was told if I call within 24 hours the $200 cleaning would be waived. I was also told I would receive photos of the damage . I never received them. I called the office the next day ,it took until the following Thursday's after several calls for someone to call me back. I spoke to a rep and asked for requote and and small discount. I received a fair adjustment . I stated in my email I wanted to get this scheduled ASAP. I called and left several messages and emails in an effort to give them my business with no response.
On 11/3. I called to speak to a customer service manager, I explained the situation and disappointment in the lack of response . Basic ail I just received a bunch of excuse with very weak apology. And most amazing no attempt to resolve.
Note I was imbursed by my insurance company the next day.

Jeffery S.
Nov 2015
1.0
unknown

Ryan M.
Sep 2015
5.0
Yes, I recommend this pro
$200
Very friendly and knowledgeable on my fireplace insert. Brandon Bourey and Rene both came and walked me though how to use the insert never having owned one before and found that some parts were missing. They ordered the parts for me and showed me how to install them (being that they were fairly easy to replace on my own)

Sheila A.
Jul 2015
5.0
Yes, I recommend this pro
$4,000
.
Response from Mainline Heating and Supply
"[Removed member name], Thank You! We are so glad to hear you love your Harmen P43. And we are here for your cleanings, servicing and pellets."

Lisa D.
Mar 2015
5.0
Yes, I recommend this pro
$200
Very well! The cleaner was very professional and answered all my questions!

Kathleen R.
Jan 2015
5.0
Yes, I recommend this pro
$179
The cleaner showed up 5 minutes early! The work was done quickly and, important when dealing with a wood stove, cleanly. While here the technician replaced several bricks in the wood stove. After he and his co-worker left I noticed that a brick was cracked. The technician returned to my home and replaced the brick at no charge and it wasn't even one that they had just replaced.

JOSEPH P.
Nov 2014
5.0
Yes, I recommend this pro
$218
They have been here for 3 years now. I am satisfied with their service, and what they do. I am happy with them overall, and I have tried to get other people here who made an appointment and never showed. These people make an appointment and they are here. The price was a little high. The quality was excellent.

JOSEPH P.
Jul 2013
5.0
Yes, I recommend this pro
$165
Very well, with no questions, made several suggestions which we will follow up on.

JOSEPH P.
Oct 2012
4.0
Yes, I recommend this pro
$250
Timely, and well performed, I followed their recommendations. Service rep didn't respond to several phone requests regarding a question I had post-service. I visited the store and the answer to my question was professionally dealt with, which I appreciated and resulted in future use of Mainline.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Mainline Heating and Supply is currently rated 4.1 overall out of 5.

Mainline Heating and Supply accepts the following forms of payment: CreditCard

Yes, Mainline Heating and Supply offers free project estimates.

No, Mainline Heating and Supply does not offer eco-friendly accreditations.

No, Mainline Heating and Supply does not offer a senior discount.

No, Mainline Heating and Supply does not offer emergency services.

No, Mainline Heating and Supply does not offer warranties.