Crystal Clean Air Duct Cleaning
Services we offer
Air duct cleaning, water & flood damage.
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(not against Groupon but one of your vendors, Crystal Clean.
They are an air duct cleaning company. I called them
directly and they agreed to provide me service for $235 to clean all my air
ducts. It was my understanding from a recorded phone call that they would
remove all vents and clean them out.
When they came they then insistent they would not have to
remove all vents and were not going to do so. They removed probably 4-6 vents and used a machine
The price then increased to $289. Frustrated I called them
after the work was done (I was working late at work and my wife played
intermediary) and threaten to stop payment on the check because they did not do
what they were supposed to do.
Someone called me up next morning, I hung up on them, I really didn't want to talk to them. They
called back yelling and cursing at me telling me they were going to take me to
collection. (Which is absolutely fine they are free to take me to collection I
simply have pictures of dirty vents and a phone recording of the actual service
they promised they would provide that was not provided.)
The funny this is I really was not going to cancel the check.
After this individual threaten me and cursed me over the
phone (calling me twice) I quickly them placed a stop payment on the check.
I will be filing a report with the better business bureau.
I would urge you not to use this company.
Licensing
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing