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Lee's Hardwood Flooring Inc
Carpets or Rugs - Clean at Home, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
Lee’s Hardwood Flooring and Boardwalk Design Center Proudly Provides Installation, Repair, and Refinishing Hardwood Floors ~ Carpet ~ Linoleum Ceramic Tile ~ Porcelain Tile ~ Glass Tile ~ Natural Stone ~ Formica, Granite, Corian , Marble, and Quartz Countertops
Business highlights
41 years of experience
Services we offer
Hardwood flooring - water based finish, borders, countertop, handrails, kitchen & bathroom., linoleum, remove and reinstall existing, stain, tear out carpet, tile, underlayment, wood vents carpet
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.838 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 0% | ||
| 3% | ||
| 0% |
Showing 1-25 of 38 reviews
Alyson C.
Mar 2020
Great
Response from Lee's Hardwood Flooring Inc
"[Member Name Removed], I just want to say thank you for the review but I think this is meant for Lee's Floor Service in Castle Rock. We are in Windsor and unfortunately, do not do work in Highlands Ranch. Thanks!"
Bill B.
Jan 2019
Excellent. Colton and Lane were the primary finishers, but they had help one day. They were on time, cleaned up, and knew what they were doing.
Response from Lee's Hardwood Flooring Inc
"Thank you for taking the time to post a review! Pleasure working with you and look forward to future projects!"
Shirley M.
Oct 2016
Very well - no problems. Would hire them again.
Response from Lee's Hardwood Flooring Inc
"We thank you for the review! Was a pleasure working with you!"
Kay C.
Mar 2016
.
Response from Lee's Hardwood Flooring Inc
"Thank you for giving us a review. Your time and business are appreciated!"
Cindy S.
Jan 2016
unknown
Response from Lee's Hardwood Flooring Inc
"Thank you for such a nice review! We greatly appreciate your business and look forward to years of service! It is great to hear you love you floors!"
Mitch O.
Jan 2016
unknown
Response from Lee's Hardwood Flooring Inc
"Thank for your the A rating! We appreciate your business and as always, look forward to working with you again in the future!"
Kay C.
Nov 2015
unknown
Response from Lee's Hardwood Flooring Inc
"Thank you for your business. We appreciate you taking the time to write a review! Hope to work with you again in the future!"
Alan F.
Oct 2015
The good:
- They responded quickly to come out and give an estimate
- The final cost was very close to the estimate (there are a lot of variables involved in the material costs, so it's impossible to get it exact)
- They completed the job on time
- The completed job looks very good; there were just a few minor dings; there were also a number of nail holes that weren't filled, but they came out quickly and took care of those.
The not-so-good:
- They would only take a check for the deposit (no credit card), so I had to drive to the office to drop one off.
- There was a fair amount of dust, even with the pre-finished floors. They didn't include any masking in the original estimate (they said they don't include it for pre-finished floors), so we ended up having to mask off our kitchen and some of our windows and blinds ourselves.
- They left a lot of dust and debris in the floor vents
- The staples they used when securing the wood planks led to more than a few split planks (not visible with the finished floor, only visible during installation). I don't know if this will causing problems with creaking or popping in the future.
- When removing the existing tile, I don't know what they did (we weren't home), but it left a pretty big mess of wood splinters and dust in the unfinished part of our basement directly underneath the tiled area.
- After leaving specific instructions with them to do the cutting on the back deck, with direct access to the area being finished (due to all of our furniture being stored in the garage during the job), they still ended up cutting on the driveway. With the garage door open. They got sawdust all over all of our furniture! They apologized and attempted to clean it up, but it's flooring guys with shop vacs - we ended up having an upholstery cleaner come out to clean our couches and chairs (this is the reason for the 'C' grade in professionalism).
- They don't do baseboard finishing, which seemed odd to me. They will order the baseboards and install them, but they won't paint or stain them. I'm not sure if that's standard or not, but we ended up having to find another contractor to paint and install new baseboards after the floors were installed, before we moved the furniture back inside.
- They responded quickly to come out and give an estimate
- The final cost was very close to the estimate (there are a lot of variables involved in the material costs, so it's impossible to get it exact)
- They completed the job on time
- The completed job looks very good; there were just a few minor dings; there were also a number of nail holes that weren't filled, but they came out quickly and took care of those.
The not-so-good:
- They would only take a check for the deposit (no credit card), so I had to drive to the office to drop one off.
- There was a fair amount of dust, even with the pre-finished floors. They didn't include any masking in the original estimate (they said they don't include it for pre-finished floors), so we ended up having to mask off our kitchen and some of our windows and blinds ourselves.
- They left a lot of dust and debris in the floor vents
- The staples they used when securing the wood planks led to more than a few split planks (not visible with the finished floor, only visible during installation). I don't know if this will causing problems with creaking or popping in the future.
- When removing the existing tile, I don't know what they did (we weren't home), but it left a pretty big mess of wood splinters and dust in the unfinished part of our basement directly underneath the tiled area.
- After leaving specific instructions with them to do the cutting on the back deck, with direct access to the area being finished (due to all of our furniture being stored in the garage during the job), they still ended up cutting on the driveway. With the garage door open. They got sawdust all over all of our furniture! They apologized and attempted to clean it up, but it's flooring guys with shop vacs - we ended up having an upholstery cleaner come out to clean our couches and chairs (this is the reason for the 'C' grade in professionalism).
- They don't do baseboard finishing, which seemed odd to me. They will order the baseboards and install them, but they won't paint or stain them. I'm not sure if that's standard or not, but we ended up having to find another contractor to paint and install new baseboards after the floors were installed, before we moved the furniture back inside.
Response from Lee's Hardwood Flooring Inc
"-We do accept credit cards however not "by phone" payments for security reasons and fraud. All customers come into our office to make payments, look at flooring options, schedule work, etc. -We do offer a hang plastic option for an additional cost and this was offered and declined. We don't automatically include this cost because most of the people choosing a prefinished flooring choose to hang plastic or cover furnishings themselves and aren't pleased to see this added in. - Dust is expected in vents, on walls, on furniture, etc when installing or demo of any flooring. This is unavoidable unless plastic is hung or homeowner chooses to cover intake vents themselves. (Discussed with homeowner) -The staples used are used in all industry standard installations and will cause now future issues. -Outlined in your contract, unfinished basement areas can and will get dusty from the nailing and pounding on the floor above. Again, unavoidable. - Cutting needs to done wherever possible for electric access and convenience for the crew. On certain occasions a back deck is not always feasible. -We do re-stain and recoat baseboards whether they are new or existing and this was offered...however we do not paint baseboards. Painting is best left to a professional painter and this was advised to you. We thank you for your feedback."
Sheri F.
Aug 2015
From the first call to request a bid until the finished work, they were the epitome of professionalism! How refreshing to work with a company who followed through with EXACTLY what they said they would do and when they said they would do it! The original hard wood flooring is from 1955, so it's not easy to add flooring to the existing and make it look good, but it looks great! I'm extremely happy with every aspect of the job! They were well worth the wait and I will definitely work with Lee's Hardwood Flooring in the future! This company has earned my trust!
Response from Lee's Hardwood Flooring Inc
"Thank you for choosing Lee's! We greatly appreciate your business and look forward to working with you again!"
Jacque N.
Jul 2015
THe job went exactly as promised and was finished on time and the cleanup crew left the house dust free. The quality was very good. I would definitely use Lee's again.
Response from Lee's Hardwood Flooring Inc
"Thank you so very much for the review. We appreciate your business and are pleased to hear your experience was A+. We look forward to working with you again on the next project!"
Robert W.
Jul 2015
unknown
Response from Lee's Hardwood Flooring Inc
"Fantastic to hear! Thanks for taking the time to write a review! See you on the next project!"
Allen R.
Jul 2015
The floors look great and Lee's was easy to work with. The whole project lasted approximately 9 days and they stayed on schedule. The installers showed up on time. The one day they were running late, I was notified by phone of the situation. The places where the old & new floors meet look great. You cannot tell where the two come together unless you know where to look. I used the "Dust Free" option with the sanding. According to Lee's, the process traps about 90% of the dust and I would agree with that. In the end, there was a light layer of dust that needed to be cleaned from the counters, light fixtures, etc. As with this kind of project, there were a handful of spots on the walls that got dinged up during the process and required touching up.
Response from Lee's Hardwood Flooring Inc
"We LOVE to hear how much you like the new flooring and appreciate the time you took to write the review! It is always nice to hear how well our crew did and they are thankful for the accolades as well. We look forward to future projects with you!"
Debora F.
Jul 2015
After only a few months after moving into my home, the "new" bamboo flooring was cracking, gaping and boards were popping out of the floor. Several companies came to evaluate the problem; all concluded the flooring needed to be completely replaced. I received several bids, and all the prices were about the same, give or take. The representatives from Lee's Hardwood stood out from the rest, so I chose to work with them. They also explained that our low-humidity environment in Colorado made bamboo a poor choice (it's a compressed grass, not real wood), so I decided to replace the floor with prefinished oak. I visited their showroom in Windsor, as they have a number of products to choose from. Lee's is also highly rated on Angie's List, and the Better Business Bureau.
The installation team did an excellent job, from start to finish and I couldn't be happier with the results. The workers arrived on time, worked efficiently and cleaned up well after each day. The end result is even nicer than what I had imagined.
Response from Lee's Hardwood Flooring Inc
"Thank you so much for the kind words! We truly appreciate you taking the time to let us know how happy you are and we are excited to hear how much you like your new flooring! We know how stressful the process can be and with just buying a new house...SUPER stressful! We cant wait to work with you again."
William B.
Jun 2015
unknown
Response from Lee's Hardwood Flooring Inc
"Excellent to hear! We look forward to the next project we can help you with!"
Gary S.
Jun 2015
unknown
Response from Lee's Hardwood Flooring Inc
"We greatly appreciate you taking the time to write a review. We are happy to hear you are pleased with your new flooring and look forward to working with you again on projects in the future!"
Linda T.
Apr 2015
The two workmen worked extremely hard to be conscientious about hanging plastic then sanding the floors. They explained each procedure to me as they worked, were very professional & courteous. They did an excellent job and the company gave us a very reasonable rate. I would highly recommend Lee's Hardwood Floors.
Response from Lee's Hardwood Flooring Inc
"It is so nice to hear your experience with us was positive! Our goal is to ensure our customers receive the highest quality work at reasonable rates and it sounds like we achieved just that for you!! We look forward to working with you again in the future and thank you for taking the time to write a review!"
Cynthia H.
Apr 2015
They did a great job. They followed exact request.
Response from Lee's Hardwood Flooring Inc
"We thank you for taking the time to write a review and we are so happy to hear you are pleased with your flooring. Looking forward to future projects!"
Stephany M.
Feb 2015
Very professional. Always on time. Very informative. Communication went well on any updates or concerns and other issues. Worked well with my schedule. Always called before they left if I was not at the home. Kept me updated throughout the install. Only issue, carpet install was delayed due to only sending 1 guy out for the initial install and he was injured. Delayed carpet install by a day and a half. Second crew for carpet excellent, professional and informative. Would like to have them back again for future jobs!
Response from Lee's Hardwood Flooring Inc
"Thank you so much for taking the time to write a review! We truly appreciate your business and have enjoyed working with you during this process! We understand the frustration of the carpet delay and apologize. Our normal installer (the second crew) was unavailable at the time to install so we had to use the other and he is a one man crew small business owner. It is great to hear that throughout any surprises that are unforeseen, your experience was still positive...that had a lot to do with your great attitudes towards it all as well! Looking forward to the next opportunity to work with you..ENJOY!"
Jon M.
Nov 2014
Work was done on time. They coordinated with us since major areas of the house were inaccesible during the job (due to the layout of our house). We had minor issues due to a secretary at the office but the crew compensated for her misinformation and she was fired for her errors. We missed out on an installation option, but the owner personally inspected the situation and gave us back a partial refund to cover the additional supplies needed to fix it ourselves. Crew was very friendly, trustworthy and hardworking.
Response from Lee's Hardwood Flooring Inc
"Thank you for taking the time to write a review! We greatly appreciate your time and opinion of your experience. We are also glad to hear everything is great and that you are satisfied with your flooring! Our owners are 100% committed to customer satisfaction and it is great to hear you were able to experience that! We look forward to working with you again in the future."
Kellie S.
Oct 2014
Lee's put our floor in originally in 2006 and were so wonderful to work with back then. It was was such a pleasure to find nothing had changed in the last eight years. From the initial visit to assess our floor and obtain a bid, to scheduling with the office, and all the way to the professional crew who treated our home with complete respect, our experience with Lee's was fantastic. We had to have the crew return, because of an accident on our part, and they did so immediately and professionally and our floors look like new.
Renewing wood floors is a daunting process. We did have to move out of our home with the animals for a week and move furniture, empty closets, etc. It's not for the faint-hearted. But the staff at Lee's made an annoying situation bearable and the final results are worth any inconvenience.
We would absolutely recommend Lee's Hardwood Flooring and plan to use them again in the future.
Renewing wood floors is a daunting process. We did have to move out of our home with the animals for a week and move furniture, empty closets, etc. It's not for the faint-hearted. But the staff at Lee's made an annoying situation bearable and the final results are worth any inconvenience.
We would absolutely recommend Lee's Hardwood Flooring and plan to use them again in the future.
Response from Lee's Hardwood Flooring Inc
"Thank you so much for taking the time to write a review! We greatly appreciate your business and are so pleased to have you as a repeat customer! We look forward to working with you again and truly hope you continue to love your experience with Lee's!"
Crotilda T.
Oct 2014
From first to last contact with Lee?s, communication was professional and friendly. I had tons of questions about process, timing, design and product throughout the project. From day one, all my questions were answered quickly and completely. These people are experts in flooring and demonstrated their expertise at all times. I found that their price was the most competitive and as a result, I was able to add the dining room to the project. Included in the price were custom made wood floor vents. They added a beautiful finishing touch to the rooms.
Given the level of expertise, quality of work, professional and friendly demeanor and price, I have recommended Lee?s to friends and family. I still walk in and smile at the beauty of my floors.
Response from Lee's Hardwood Flooring Inc
"What a wonderful experience and we thank you for taking the time to share it! We are so glad to hear you LOVE your floors! We strive to make our customers feel exactly like this and thank you for referring friends and family!"
Jeffrey W.
Oct 2014
unknown
Response from Lee's Hardwood Flooring Inc
"Thank you (removed member name)! We greatly appreciate the kudos and even more we appreciate your business! We look forward to the next opportunity to serve you!"
Donna B.
Sep 2014
This company put in my original floors 14 years ago. I wanted to match that grade wood and understood since I was changing from oil base to water base there would be some differences in color. The estimator was out twice and I reviewed this twice. The installer did a good job but when asked about the wood variation in the boards he brought in he told me that would be filled and match well. Some spindles had to be removed from our bridge and overall a good job just one with a significant chip that I was told could be replaced with a new spindle (come to find out that spindle is no longer made but that is ok). The finishers however did not impress they always just seemed to be in a rush. It was a rainy week and they seemed put out to let the water base finish dry. They seemed to just mop it on in a few minutes. They got a significant amount of finish on my white baseboards and one closet seemed to not get enough on the floor. I called and they did come out and make a price adjustment for this. I am now painting all baseboards involved. Unfortunately they also got on a door that I do not want to paint again. My quality concern comes from the fact that asking for the wood to match did not occur. Apparently the quality by grades has changed in 14 years. My original oak had no worm hole variation and no filler and this has a lot of both and looks awful. In fact if would have looked much better without filler but I was not given that option. I did not go with the low bid on this project so if I needed to change the wood or get from a different supplier to match the existing wood then I should have been informed and was not.
Response from Lee's Hardwood Flooring Inc
"[member name removed], thank you for taking the time to write a review. We value your business and are always looking for ways to improve our customer service. Our finishers take pride in their work and please know that your complaint of their attitudes will be addressed. After reviewing your paperwork we see that you were bid for a total sand and refinish which would have ensured a total match on the flooring. You had chosen to only do certain areas and we did our best to try and match the wood, as you stated, we came out twice to make sure you knew this and twice you reviewed this and OK’d the work. As you know, the match was near impossible (the wood no longer being available in that grade after 14 years is out of our control). We also see that you were given a $350 credit (we offered to fix the baseboards ourselves or do a credit and you chose the credit) to make sure your issues were resolved in a timely fashion. In the future, we would suggest..once again…that the floor be completely sanded and finished to ensure a flawless match in color and sheen."
Cindy S.
Aug 2014
We used them for this house that we remodeled. The estimate was about what they charged us. They didn't install it, our builder installed it, but we had used them for our other house, and they are a very good company. I didn't have any issues with them. They are a little pricey.
Response from Lee's Hardwood Flooring Inc
"Thank you for the review! We appreciate your business and are pleased to hear your experience was good! We look forward to working with you again!!"
Karen T.
Aug 2014
Lee's came in to refinish a job "that was not to industry standards" by a different company. All communication was excellent, from the beginning, during, and follow up afterwards. At first I was hesitant to have the floors refinished (again) but both the process and the results changed my mind. They did an amazing job.
Response from Lee's Hardwood Flooring Inc
"Thank you for the review (member name removed)! We greatly appreciate you taking the time to write it. So glad to hear your experience was great and that you are happy with the results! Looking forward to the next time!"
Licensing
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FAQ
Lee's Hardwood Flooring Inc is currently rated 4.8 overall out of 5.
Lee's Hardwood Flooring Inc accepts the following forms of payment: CreditCard
Yes, Lee's Hardwood Flooring Inc offers free project estimates.
No, Lee's Hardwood Flooring Inc does not offer eco-friendly accreditations.
No, Lee's Hardwood Flooring Inc does not offer a senior discount.
No, Lee's Hardwood Flooring Inc does not offer emergency services.
No, Lee's Hardwood Flooring Inc does not offer warranties.