Stellar Windows and Insulation
About us
Windows, Replacement Windows, Insulation, Energy Efficiency Auditing
Business highlights
17 years of experience
Services we offer
Energy Efficiency Auditing., Insulation, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.865 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 15% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 1-25 of 65 reviews
ALLAN R.
May 2017
As good as the A ratings above.
Shara H.
Sep 2016
I would highly recommend Stellar. Their customer service was outstanding. The guys that talked to me about my options and evaluated my house were very thorough, knowledgeable, and friendly. The guys that did the insulation were also very responsive and did good work. The best news is that the insulation they recommended not only addressed my main issue (very cold floors downstairs) but improved the overall comfort of my house. My heating bills were lower this past winter, my floors were warmer, and my house has been much cooler this summer to (something I didn't expect). If you have a drafty, uncomfortable house I highly recommend these guys! And they are reasonably priced, a great value considering all the consultation services they provided. They also recommended a high efficiency fan in my bathroom that I wasn't sure about but really love. It has eliminated a mold issue I had on the ceiling due to the fact the the fan I had in there wasn't set up or working properly. Thanks Stellar!!
David M.
Apr 2016
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John C.
Feb 2015
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Barbara B.
Oct 2014
The gentleman who performed the audit was punctual, courteous, and thorough. He answered all my questions and did a careful job. He asked permission before drilling very small holes needed to check insulation, then filled them in.
The gentleman who reviewed the final report was also courteous and thorough. He welcomed and answered my questions. Although they do many of the upgrades and fixes recommended in the report, at no time did I feel any pressure to hire them to do those fixes, and there were several that he explained how to do ourselves.
My only complaint is they kept losing our phone number. After waiting almost 3 weeks for the report, I called the office and was told that they had left a message on voice mail. I did not receive a voice mail, and when I asked what number she left it at, the employee could not find a phone number in my file. She did, however, have our correct email, so why they didn't contact us by email when there was no response to the voice mail, I do not know. She took down my number again, and we set up an appointment to review the report. The man who reviewed the report with me was a few minutes late - not a problem, really - but he was apologetic and said he didn't call because he didn't have our phone number.
They did all the paperwork for the Xcel Rebate, so all we had to do was sign some papers and pay the $105 fee to Stellar. I feel the job was thorough, and the money well spent. I would highly recommend this company, with the caveat that you may need to call to get the final report.
The gentleman who reviewed the final report was also courteous and thorough. He welcomed and answered my questions. Although they do many of the upgrades and fixes recommended in the report, at no time did I feel any pressure to hire them to do those fixes, and there were several that he explained how to do ourselves.
My only complaint is they kept losing our phone number. After waiting almost 3 weeks for the report, I called the office and was told that they had left a message on voice mail. I did not receive a voice mail, and when I asked what number she left it at, the employee could not find a phone number in my file. She did, however, have our correct email, so why they didn't contact us by email when there was no response to the voice mail, I do not know. She took down my number again, and we set up an appointment to review the report. The man who reviewed the report with me was a few minutes late - not a problem, really - but he was apologetic and said he didn't call because he didn't have our phone number.
They did all the paperwork for the Xcel Rebate, so all we had to do was sign some papers and pay the $105 fee to Stellar. I feel the job was thorough, and the money well spent. I would highly recommend this company, with the caveat that you may need to call to get the final report.
Gloria M.
Aug 2014
The Stellar crew was great to work with. They came in and got the job done with no hiccups. Only 1 really, we had a terminology difference in what a garage attic definition is. But other than that, the team of guys did a great job and cleaned up well. I'd have to give kudos for Dane, Danny, Dillon and Rodney.
STEPHEN M.
Mar 2014
After doing an energy audit for the home we bought in Evergreen, CO, Stellar recommended an insulation upgrade and sealing around all windows and doors. This all electric house had a high electric bill each month in the winter. We scheduled Stellar to come in to do the upgrade and sealing. Their very professional crew arrived on time on the scheduled date and set immediately to work. Around mid-afternoon the crew lead called in another crew to help them finish by end of day since t was taking longer than planned. The two crews worked until after 7:00 PM to finish the work. I was not charged for the extra labor. The results of the upgrade and sealing has significantly lowered our electric bill (> 20%). I would use Stellar again and in fact plan to when I am ready to replace some of the older windows with energy efficient triple pane windows.
Richard S.
Feb 2014
He came out and he did some work. We were supposed to get a finalized report and we never got that. They guy who did the work was thorough. He just never made any recommendations or let us know of any issues. I did also want to add that they did miss the first initial appointment.
Response from Stellar Windows and Insulation
"Thank you for your review. We do apologize that we have not been able to go over the report with you. The email address we have for you seems to be incorrect and we do not have a phone number. We have taken steps to avoid this situation again by verifying addresses and phone numbers each time we speak with a client. Please contact us so that we may get this report to you and answer any questions you may have. Thank you for reaching out to us and bringing this to our attention."
Pamela B.
Feb 2014
It went very well. They seem to be professional, were in and out, clean, and easy to work with. The report was very detailed and professionallyput together.
Response from Stellar Windows and Insulation
"Thank you for your review. We are pleased that you found your audit report thorough and professional."
Roberta S.
Jan 2014
They did a good job. They were very nice and efficient. I had no problems.
Response from Stellar Windows and Insulation
"Thank you for the review!"
Mary R.
Dec 2013
I was very impressed with his professionalism during both visits. The report is very comprehensive, and I feel that that the audit was money well spent. I plan to implement many of the recommendations in the report and hope to increase the comfort of my home while reducing my energy usage. I purchased an Angie's List Big Deal for $105.00 for the energy audit, and Stellar Energy required that I sign over the $140.00 rebate to them that I would receive from Xcel Energy (the local power company). This was a fair arrangement, given the amount of work that went into the energy audit.
Response from Stellar Windows and Insulation
"Thank you for taking the time to write this review. Mark is very thorough with energy audits and developing a plan to make the home more efficient and comfortable. We are pleased to hear that you were impressed with him!"
Lance M.
Dec 2013
Evaluated why our energy bill is so high. Everything went well. They were 45 minutes late
Response from Stellar Windows and Insulation
"Thank you for your review. We do apologize for our tardiness the day of your audit. We do our best to arrive at our scheduled time but sometimes there are unforeseen circumstances that are beyond our control. Thank you for bringing it to our attention again so may continue to improve."
Linda W.
Dec 2013
It went pretty well. The installers were late in arriving Monday morning but they worked hard to complete it. They were three bags short and had to come back on Tuesday to complete the last bit around the hatch.
Response from Stellar Windows and Insulation
"Thank you for taking the time to give us a review! The crew was so close to completing your 2-day job in just one day. They take pride in making sure the work is done correctly before they leave a job. They are very good at ensuring that you only pay for what you need. Thank you again."
Melissa P.
Dec 2013
We had purchased a big deal for the service, and it was great. They showed up on time, and the second time they came out, he was going to be late because of snow, and he called me ahead of time. I did not pay anything additional. The price of the big deal was good. We would use them in the future.
Response from Stellar Windows and Insulation
"Thank for your review! We are so happy that you were pleased with our service. We look forward to helping you in the future."
Josh E.
Nov 2013
The work crew arrived early on Monday morning per my request and were very courteous and professional all day. They were able to work around me being on conference calls. The manager came to perform the pre-install air door test on Monday morning and returned on Tuesday to perform the post test. The office is helping me file for the rebate and everything went very well. I would recommend and may use for future work.
Response from Stellar Windows and Insulation
"We cannot tell you how much we appreciate your review! We try our best to make our customers happy. We look forward to working with you in the future."
Suzie F.
Oct 2013
unknown
Response from Stellar Windows and Insulation
"Thank you for your review [member name removed]! Energy Audits are the best place to start when determining the right path to making your home more energy efficient. Thank you for the privilege of assessing your home and helping to guide you on that path!"
Daniel H.
Oct 2013
Of the three bids that I got for my windows, Mike at Stellar was by far the best quote. Mike came by to see the windows and understand the project. It was a quick and easy visit, he took the time to understand what I wanted to achieve with my new windows and help me understand what would work best.
Mike's quote was thorough and specific to my house and needs. He suggested different types of glass for windows with North/South and East/West exposure, instead of just the 'best' glass for each window. It just made more sense than the other bids. I don't always go with the lowest price, but Stellar was the lowest, and I'd guess it's because Mike put a little more thought into what was necessary.
The installers came and went in a few hours, did a great job removing the old windows, installing and sealing the new windows, and filled me in on the challenges they were having in my old house. They were nice, efficient, and did great work. Although there was one scratch on my newly painted wall, everything was great.
I have more windows to replace someday, and I will absolutely be calling Mike.
Mike's quote was thorough and specific to my house and needs. He suggested different types of glass for windows with North/South and East/West exposure, instead of just the 'best' glass for each window. It just made more sense than the other bids. I don't always go with the lowest price, but Stellar was the lowest, and I'd guess it's because Mike put a little more thought into what was necessary.
The installers came and went in a few hours, did a great job removing the old windows, installing and sealing the new windows, and filled me in on the challenges they were having in my old house. They were nice, efficient, and did great work. Although there was one scratch on my newly painted wall, everything was great.
I have more windows to replace someday, and I will absolutely be calling Mike.
Response from Stellar Windows and Insulation
"Thank you for taking the time to write this [removed member name]! We agree that Mike is very good at taking the time to determine what is best for each individual person, his home, and his needs. It is wonderful having Mike as a member of the Stellar family. We respect each home as if it was our own. This helps us to maintain quality work from the first visit, through installation, and even clean up at the end. Thank you again and we look forward to hearing from you when you are ready for your next set of windows!"
Paula T.
Sep 2013
Marion Brown their field operation manager was terrific. He really paid attention to details and ensured they sealed everything and got into tough spots to make sure the insulation was everywhere. They ran a little late a couple of days but did call and let me know they would be late. They were very careful and cleaned up after themselves very well.
I would highly recommend them especially with Marion Brown leading the crew.
I would highly recommend them especially with Marion Brown leading the crew.
Response from Stellar Windows and Insulation
"Thank you for your review [removed member name]! We apologize for our tardiness but are glad to hear you were informed as it was happening. We have initiated a new action plan with our team to ensure that we no longer have this concern. Attention to detail is essential to ensuring your home is sealed up and insulated properly along with being cleaned up properly. We thank you for your recommendation of Stellar!"
Mike M.
Sep 2013
We had purchased a big deal for the service, and it was fine. The service was good and comprehensive. The man who came out was very professional and we thought the information was very helpful and good.
Response from Stellar Windows and Insulation
"Thank you for your review! It was a pleasure to be invited into your home and provide you with some ideas on improving the efficiency of your home."
Jaime P.
Sep 2013
It went great. They did a wonderful job. The assessment was very thorough. They followed up with a long, sit down discussion about the results and what we can do about it. They didn't try to get me to spend more than I needed to and even saved me a fair bit of money. They even helped me afterward getting the rebate from Xcel Energy. I thought they were great.
Response from Stellar Windows and Insulation
"Thank you for your review! We are glad to hear that we were able to help you save money. It is our pleasure to submit any rebates to Xcel. We know that it can be a time consuming process to ensure the paperwork is filled in and submitted correctly. Thank you again for inviting us into your home!"
Kurt C.
Sep 2013
The Auditors were professional and personable. They answered all of my questions and address my concerns with expertise.
I only had a couple of areas in my house that I was concerend about and they were able to tell me where I needed to concentrate my efforts in order to combat the problems.
The follow-up review was helpful and a bid was provided with no pressure.
Thanks!
I only had a couple of areas in my house that I was concerend about and they were able to tell me where I needed to concentrate my efforts in order to combat the problems.
The follow-up review was helpful and a bid was provided with no pressure.
Thanks!
James C.
Sep 2013
The installation part was a follow up to the energy audit I purchased from them about a month ago. When the auditor team came out, they went through several tests and out of the report, I picked the most cost-effective way to lower temperature to reduce cooling costs. The report recommended additional roof vents and new soffit vents.
When the installer for the vents came out, the guy suggested that I had enough roof vents and only needed soffit vents--8 to 10 to help airflow and let hot air escape from the attic. This is not what the energy audit recommended and this leads me to believe that the audit was incorrect (the audit cost $100). If an outfit claims to be an expert at energy audit and then the installer comes out to disagree with the audit report, this is troubling. They sure need to get their act together.
I decided to just install the soffit vents and the installers finished the job in about an hour charging me $65 per vent.
I should have used other contractors to install soffit vents since the job involved simply cutting into the ceiling panel and screwing cheap vents--not a complicated work. I thought the installation cost was too much and I could have used different contractor to do the same job for at least 33% or more less.
I sent off an email to Stellar detailing how I was disappointed; someone called and left a message to address my concerns; I called back and left my message so that we can talk but I never heard back from Stellar again.
My advice to those who are thinking about using Stellar for energy audit or installation is to look at other companies and check reviews and skip Stellar. But if you do hire Stellar to do the energy audit, have someone else do the installation work.
When the installer for the vents came out, the guy suggested that I had enough roof vents and only needed soffit vents--8 to 10 to help airflow and let hot air escape from the attic. This is not what the energy audit recommended and this leads me to believe that the audit was incorrect (the audit cost $100). If an outfit claims to be an expert at energy audit and then the installer comes out to disagree with the audit report, this is troubling. They sure need to get their act together.
I decided to just install the soffit vents and the installers finished the job in about an hour charging me $65 per vent.
I should have used other contractors to install soffit vents since the job involved simply cutting into the ceiling panel and screwing cheap vents--not a complicated work. I thought the installation cost was too much and I could have used different contractor to do the same job for at least 33% or more less.
I sent off an email to Stellar detailing how I was disappointed; someone called and left a message to address my concerns; I called back and left my message so that we can talk but I never heard back from Stellar again.
My advice to those who are thinking about using Stellar for energy audit or installation is to look at other companies and check reviews and skip Stellar. But if you do hire Stellar to do the energy audit, have someone else do the installation work.
Seumas F.
Sep 2013
Stellar sent Mike to look at our job and provide options and a quote. I stated that my priorities were energy efficiency, noise dampening, and that they were appropriate to the house and neighborhood both in style and cost. While my concern was not specifically cost (if there is great value in spending money for something better, that is fine) I did not want to spend too much in the context of the house and neighborhood these windows were going into.
He arrived with a couple options he felt would be ideal for us. He answered a number of questions I had about various materials and types of windows. What I was most impressed with was before he left, I asked "so if money is no object, would you advise another choice through your company that I should be installing here?" to which he replied that he really could not advise spending a lot more, because any additional return in performance and quality would nominal. This seemed like a very honest response, when they could have attempted to upsell me on something ridiculous.
I have been remodeling this house for more than three years, now. I have dealt with contractors and jobs of all sorts. Some have been absolute nightmares (like my tilers). However, dealing with Stellar has been terrific. Their prices seemed reasonable and they seemed knowledgeable. More, their guys arrived on the date provided and took the two days they said it would. They were polite, considerate, worked fast, worked around us (we have home offices), only turned on music after asking us first (and then, were very reasonable about the volume), cleaned up after themselves, and their supervisor checked up on the finished work before moving on to the next job. It really was clockwork.
Since I don't know a lot about windows, I can not authoritatively speak to the quality of the product or the work. However, our home seems warmer, it is a lot quieter, the windows look a lot better, and they seem to have been installed properly.
The only concern I had at any point was that their contract requires you to agree to third party arbitration and mediation, if there is ever a problem. In my experience and on advise of my legal counsel, this is never a good idea. I do not ever agree to arbitration clauses. However, I felt the price was reasonable enough (and every other installer seems to require the same agreement) that I would take the risk (though I did note my displeasure at the clause to the company).
Based on my experience with their sales guy, their installers, the installation, and the improvements to our comfort with these windows in the few months we have had them, I would currently recommend that someone looking for window options at least have an appointment with Stellar to see if their options and prices are for you.
He arrived with a couple options he felt would be ideal for us. He answered a number of questions I had about various materials and types of windows. What I was most impressed with was before he left, I asked "so if money is no object, would you advise another choice through your company that I should be installing here?" to which he replied that he really could not advise spending a lot more, because any additional return in performance and quality would nominal. This seemed like a very honest response, when they could have attempted to upsell me on something ridiculous.
I have been remodeling this house for more than three years, now. I have dealt with contractors and jobs of all sorts. Some have been absolute nightmares (like my tilers). However, dealing with Stellar has been terrific. Their prices seemed reasonable and they seemed knowledgeable. More, their guys arrived on the date provided and took the two days they said it would. They were polite, considerate, worked fast, worked around us (we have home offices), only turned on music after asking us first (and then, were very reasonable about the volume), cleaned up after themselves, and their supervisor checked up on the finished work before moving on to the next job. It really was clockwork.
Since I don't know a lot about windows, I can not authoritatively speak to the quality of the product or the work. However, our home seems warmer, it is a lot quieter, the windows look a lot better, and they seem to have been installed properly.
The only concern I had at any point was that their contract requires you to agree to third party arbitration and mediation, if there is ever a problem. In my experience and on advise of my legal counsel, this is never a good idea. I do not ever agree to arbitration clauses. However, I felt the price was reasonable enough (and every other installer seems to require the same agreement) that I would take the risk (though I did note my displeasure at the clause to the company).
Based on my experience with their sales guy, their installers, the installation, and the improvements to our comfort with these windows in the few months we have had them, I would currently recommend that someone looking for window options at least have an appointment with Stellar to see if their options and prices are for you.
Daphne D.
Aug 2013
The overall service was great, They did all the testing and made an appointment to come back out and go over the results. He was very honest and gave me the proper recommendations.
Steven D.
Jul 2013
They had many suggestions and we are slowly working down the list.
Licensing
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FAQ
Stellar Windows and Insulation is currently rated 4.8 overall out of 5.
Stellar Windows and Insulation accepts the following forms of payment: CreditCard
Yes, Stellar Windows and Insulation offers free project estimates.
No, Stellar Windows and Insulation does not offer eco-friendly accreditations.
No, Stellar Windows and Insulation does not offer a senior discount.
No, Stellar Windows and Insulation does not offer emergency services.
No, Stellar Windows and Insulation does not offer warranties.