Compass Construction LLC

Description of Work: Nathan and crew did a minor remodel of 2 bathrooms. New tile, plumbing, vanities, patch work on walls. The crew was prompt and communication was good.

Description of Work: We hired Compass Construction to do a complete remodel of our basement, including completely re-doing the plumbing and electrical, re-doing all of the duct work, dropping the basement floor to increase the ceiling height, and changing the configuration of the rooms. Because we have an older home - built in the 1940s - we had some really messy stuff down there - old ducts that didn't go anywhere, funky plumbing, really old, inefficient heating ducts. Compass managed the project from start to finish - starting with removing all of the old plaster walls, jackhammering out the old foundation, pouring a new foundation, re-doing the HVAC systems, cleaning up all the plumbing, re-doing the electrical, including installing a new panel, putting up drywall and doing all of the finishing work.

Description of Work: Remodeled master bath and completed other smaller home jobs.

Description of Work: Did not use

Description of Work: Refinish hardwood floors Update electrical and replace old panel

Description of Work: Nathan was professional, kind and responsive initially. We emailed back and forth for the first few weeks of June as I became aware of the scope of the project and the out of pocket costs. Basically what I could afford.

Description of Work: We hired Compass to do a variety of remodeling jobs: add main floor closet install new front door install hardwood floors combine two living rooms into one (remove wall) add 2nd (smaller) master closet install bathroom floor tile add tiled shower Basement remove in-ground pool new paint, interior and exterior new carpet upstairs correct structural damage We had a project manager assigned to us, Josh, and we felt very calm and confident after the initial meetings with the owner and the project manager. Over the course of the next 2 months we discovered that, although the PM was promising that many things were being done, they actually were either not being done or being done poorly. We brought these items up with the PM and after not getting satisfactory results we brought them to the owner. In general, they hired poorly trained workers and we has serious quality issues with the painter and the carpenter. The painter did not do any preparation work on the interior and proceeded to paint over holes, nails, dirt, construction dust, a dead moth, etc. This caused the majority of the paint job to not adhere very well and we are still finding places where the paint comes off of the walls. He could not paint a patched hole to save his life. You can see where every 'fix' was painted. The carpenter built several slightly crooked walls. One of the big points that the we had with the project was the fact that our new front porch did not get caissons to support the roof. This was in the plans and we pointed out several times that we did not find caissons when we probed with some rebar. We were assured again and again by the PM and the owner that the caissons were there. Only when I dug out the dirt under the slab to prove the absence of caissons did they finally concede that they weren't there. The city had already received a signed engineer's letter stating that caissons were present (when they weren't) and that everything was up to code. So they essentially lied to the city code engineer. At that point they proceeded to retrofit the caissons and the city approved the work. The company fired Josh and there carpenter as a result of the shoddy work on the porch and other items. Over the next several months we went through several revisions of a punch list. Compass was very good about sending workers out to make repairs. The problem was that their workers didn't do a good job of repairing most things. It came to the point where we were exhausted from managing this project ourselves and it was obvious that Compass' workers just couldn't deliver the quality work that we expected and were promised. We ended up settling for a small credit in lieu of Compass finishing several repairs.

Description of Work: Requested quote to determine scope of painting / remodeling job. Nathan was extremely punctual, knowledgeable and professional.

Description of Work: Compass Construction gave us a quote to enclose our master bedroom, redo the bathroom, put some stucco on the outside of the house, put in an entertainment center, and put in a banister.

Description of Work: General handyman work, some plumbing, electrical, landscaping.