Colorado Space Solutions

From beginning to end, all aspects were handled at the highest professional level. Scott worked with us to develop aestheticly beautiful and functional closet organizers within our budget. The workers were highly skilled, thoughtful and talented. The materials used for our closets were several steps up from the "Box Store" options. We now have three amazing closets.

Colorado Space Solutions is the BEST at what they do. We hired them to do the floor coating in the garage of our new mountain home. They coated the floor and did the stem walls and everything looks wonderful. I even referred my new neighbor to my contact at Colorado Space Solutions and he hired them as well and is very pleased. I give this company, staff and workers a 10! If you are needing you garage floor coated, this is the place to go for A plus service. We love our new floor!

Excellent. No issues. Quality is great. Fair price for the high-quality service.

Perfect A+ from start to finish! Steve was no pressure sales and we had multiple offers from other companies. Col Space Solutions beat them all out! Start to finish the best.

Installation of our bookcases went fine. We had to be rescheduled a few times. But all in all the book cases were installed taking about 3 weeks total.

Not the most punctual. The installers did not arrive until about an hour after the said time of arrival.

My main complaint is that measurements were not the most accurate so there are a few things that do not look the most professional. Such as a door frame not being square and having to remove part of it so the shelves would fit. We were told that adding trim would be fine. As it turned out it was a bit of an issue but was resolved. We've also noticed a bit of bowing in one of our units. When this was brought to the attention of C.S.S. we were given a lackluster response almost a week later. They offered to repair it but only by adding brackets to the shelf making it no longer adjustable. We decided to find our own solution.

Ultimately, I was not sure that Colorado Space Solutions would be able to complete our order in a professional manner. However, everything came out looking pretty nice and our den is very usable now. I think they are a little pricey for the quality of work and it doesn't seem the sales team knows what the installation team is capable of.

This went very poorly. First, the tearout crew had clearly not been communicated with by the install team - didn't know what to tear out, found out they had to take out a mirror attached to the wall and were unprepared, had to call for backup, didn't know how to dispose of it, asked if they could store it at my house so one staff member could keep it, just clueless all around.Then the installers arrived, they installed some portions poorly, then were missing parts - would be another week out to finish. Came back a week later, STILL didn't have all the parts, would have to come back a week later again.Never picked up the mirror, after having it leaning up toward the side of our house for 2 weeks, final installers never heard of the mirror request and had no way to dispose of it.When I called to express my disappointment, each time was met with someone who didn't know what anyone else was doing or what was scheduled. It was just an all around debacle.

unknown

unknown

I contacted the company , one of the owners came out and gave me an estimate. designed the cabinets for my space. The project was set up. The installers came on the agreed upon date and the cabinets were installed.

Great! The best part was allowing us to totally customize the color chips.

From my first meeting with Steve to my last encounter with the cabinet installers, everyone with whom I came in contact - including office staff - was friendly and professional. My garage floor had a bare poly aspartic coating that was applied by, apparently, an amateur when my home was built last year. CSS removed the prior coating, placed an epoxy surface, then broadcast flakes for texture, and returned the following day to apply the finish coat of poly aspartic. The floor is beautiful, and I can walk on it with no fear when my shoes are wet (previous finish was hazardously slick when wet). A few weeks later CSS returned to install the cabinets I ordered. Installers on both jobs left everything in good, clean order when they were finished. All work was done when promised and as promised. The cost I listed is for both jobs, and was quite competitive based on my research prior to hiring CSS. I would recommend Colorado Space Solutions without hesitation!

On time & dependable.

I think the better question is what did Colorado Space Solutions do right? That would be NOTHING. After having to take off work (PTO) 4 times due to the errors that the "designer" made while having my closets installed, I received an inaccurate and hastily written email from the owner Scott Johnson please see below:

From: Scott Johnson [mailto:[email protected]]

Sent: Monday, December 15, 2014 2:27 PM

To: Tara Easter

Subject: Past Due Invoice

Tara,

I am one of the owners of Colorado Space Solutions.

It's come to my attention that you still owe us $8,152.00 and that this amount has been outstanding since June. You have until the close of business on Friday of this week to pay this debt in full or I'll turn the matter over to our collections attorney and instruct him to file suit not only for the outstanding invoice amount but also for accumulated interest and any costs associated with collections. Since there is no question that you are responsible for this debt, I strongly encourage you to take care of this matter before it does damage to your credit rating and the amount involved is even more than the current outstanding balance.

Scott Johnson

Cell: (720) 530-7450

Office: (888) 777-5116

Email: [email protected]

I had to stop what I was doing to gather the information and notify the owner Scott Johnson that his email was incorrect. I attached all payments to him. My entire project was supposed to conclude on April 19th 2014. The project was ongoing and did not end up being completed until September 3rd 2014. An example of Colorado’s Space Solutions lack of customer service: I paid to have floor to ceiling closets only to find out while they were being installed that the “designer” never took into account the lighting fixture and they would not fit. It took 2 months to get these closet doors installed properly. The correct balance owed was $866.00. I kept asking what my credit would be because the closets and doors were now shorter. I never did receive a reply until I got the nasty email. When I had not heard from them either with a credit or a bill I assumed the remainder balance owed was credited to me for all their mistakes.I expected the $866.00 was the reimbursement for the closets I purchased not being able to be floor to ceiling. Not to mention being inconvenienced for 5 months.

This was my reply to Scott Johnson the owner of Colorado Space Solutions:

From: Tara Easter
Sent: Monday, December 15, 2014 3:12 PM
To: 'Scott Johnson'
Cc: Preston Ocken ([email protected])
Subject: RE: Past Due Invoice
Importance: High

Sent: Monday, December 15, 2014 3:12 PM

To: 'Scott Johnson'

Cc: Preston Ocken ([email protected])

Subject: RE: Past Due Invoice

Importance: High

Scott,

That is incorrect information you have. I put a $5,000.00 deposit down with Heidi Ganser on 3/31/14 (please see attached) and paid an additional $7,000.00 in person To Preston Ocken on 7/11/14 (please see attached). I attached the original estimate which was for the amount $11,521.00. We upgraded our laundry room (please see attached) so the new cost for the laundry room would be $4,500 instead of $3,634.00. That would make the new total amount $12,387.00 instead of $11,521.00.

I have also attached the email thread where I have asked Preston what I would be reimbursed for since I was charged for floor to ceiling doors and did not receive that due to Colorado Space Solutions nonstop errors. Since Preston never got back to me and was aware how many times I had to take off for work to be at my home for Colorado Space Solutions to fix their problems, I expected the $866.00 still owed to be even. This project was supposed to be done April 19th and did not conclude until September 3rd.

I am surprised an owner would treat a customer who was treated the way I was with such an abrupt and inaccurate email. I would suggest in the future for you to gather facts first before you send a hastily email. I will be sending this email thread with all attachments to BBB, Houzz and Angie’s list.

Tara Easter

If you are still considering to use Colorado Space Solutions please feel free to contact me. I am happy to share all of my emails and horror stories with this company. Who would have thought one project could go so wrong?

On time and dependable.

unknown

Designer was great to work with - very accommodating - installers were fast and did great job - even asked for modifications a few weeks after install and they came right out and did it for no charge.

Colorado Space Solutions came up with a great design (better than competitors) for the space and the price was lower.  When they came to install some changed had to be made to make it look perfect but it was CSS that wanted to make sure everything was right.

5/19/2014 Aurora drove from Denver area to give quote on install of master closest - very professional, detailed, and pleasant to work with included access to drawings of closest layout. Another bidder refused to provide drawings making compariosn between 2 vendors products impossible. Ultimately chose Space Solutions because quality and drawings.

Colorado Space Solutions did a very good job. They had a good professional staff.  They did the job as quoted and cleaned everything up.

They do good work.  We were very pleased with them.  We got things from them before. This time we bought a few things and they came out and installed it at no charge.  That was pretty nice that they did that.  They were punctual.  They were here exactly when they said they would be here.  They put up everything exactly the way I had asked him.

The estimate was done on schedule. Steve Ocken was very knowledgeable and made good suggestions/recommendations.
The installation was done on schedule and according to the estimate plans. I had everything off the garage floor. I had also swept and hosed it down the day before so that it was totally dry.
The pleasant and talented install team prepped the floor (using a diamond grinder with a vacume system that kept dust down significantly), They then brush painted the stem walls, expansion joints, and then cut-in the floor by the stem walls. The floor was then painted with a roller. non-slip chips were spread nicely and liberally. That was followed with the clear top coating according to their process plans, including the steps.
I kept my cars out of the garage a full three days (my choice) though I did walk on it the next day. The finished job is beautiful and I've already had a number of neighbors come by admiring the work. I know of one who has already sought a bid. Another said they were strongly considering it.

They did the garage remodeling probably February of this year.  They just finished up on the garage.  It was again really good.  They did the floor and did some cabinet and storage like overhead storage and storage like a system on the wall.  They installed cabinets (you just had to order them).  We have overhead racks which kinda metal, cabinets, wall system and a floor coating (epoxy flooring).  I would say we had a really good experience with them.  I think the total is about $5,000.

We love our new organized bathroom closet space - it is nearly perfect. Great job!

Excellent job, floors and cabinets are beautiful, will use this company again as I have hired them twice already.

good experience showed up as scheduled, good work man ship, neat delivered work as quoted.