Concrete Solutions Plus Inc

I paid $900 to have Concrete Solutions Plus apply a stain to my front entry walk. It looked good and I was pleased until the first snow and we shoveled the walk. Large patches of "stain" came off. Obviously it was not a stain but a surface paint. I was not warned to be careful with it. I called in November to ask that it be fixed, waited several weeks to get a call back. I was told they had to wait for it to warm up. I called again in March and have yet to have them come fix it and it is mid-June. I reported them to BBB mid May and they have not responded. Be warned. These guys don't know what they are doing.

We are pleased with the overall appearance of the floor, but I cannot say that we are satisfied with Concrete Solutions Plus. We chose this company because we were impressed with Mac's initial professionalism and assurances that our satisfaction was important. Mac estimated that the job would take 5-6 days; it ended up taking over two weeks because they were working on two projects simultaneously and had not made allowances for unforeseen events. There were numerous other lapses in professionalism, including failure to provide us with a copy of the contract, disorganization in preparation of the floor samples, and a communication failure that lost us a day's work. We were not able to inspect the final dye application before the floor was finished, which was something Mac had promised we would be able to do. When we saw the finished floor, we discovered that the color did not match the sample we had selected. There were also several circular defects in the dye in a very prominent location on the floor (see photos.) When I politely raised my concerns with Mac, he said that the defects in the dye were a common complication of using the applicator machine. He said that he was sorry that they were in such a prominent position, but that they could not be fixed. I understand that these things can happen. However, he did not make any adjustment to the bill or offer any other solution. For the most part, we are pleased with the overall appearance of the floor. However, given our experience, I cannot recommend this company. $5500 is a lot of money to pay for a floor with a mistake in it.