Vision Real Estate Management

Due to Vision's shoddy management practices, poor tenant relationship skills, lack of standards, and negligent maintenance practices to date we have lost over $2700 in damages to the property and three months vacancy and lost rent. In May of 2012 we hired Vision Property Management to take care of our rental property while I was deployed. Instead they allowed the tenant to damage the property. When we signed with Vision Property Management our property was in good condition with grass in the front and back. After having one tenant in the house while under Vision's care there is over 2 thousand dollars worth of damage from the tenants. Five facets were damaged and leaking with one section of dry wall had to be repaired due to the mold growth, one of the damaged facets was the front frost free hose bib. The plumber verified from the amount and age of the corrosion that the damage was done last spring. The entire back yard is weeds with no grass. The spindles for the deck railing were broken, or obviously knocked off and put back crooked, security system had the power line cut and the sensors removed. Chip in the window from either a BB or rocks. Multiple satellite systems cables were drilled through the brick and siding with out authorization, pet urine in multiple rooms despite there being a no pet policy on this property. All of this plus more damage was done to the property while under Vision management, yet Vision never once gave them a notice to cure or quit. Also we found out that these Tenants were ones who my wife had found and started discussion with about renting the property prior to us signing with Vision. Yet in-spite of us finding and bringing the tenant with us Vision charged us "advertising fee" and claimed they found and placed the couple we brought. We have maintenance warranties for the property and appliances in it and Vision said they would use the companies we had the warranties with. Instead at the first call of tenant doing damage Vision sent their repairman and changed us for it. After that Vision reported to us a leaky facet. We told Vision to call the plumber we had the contract with and have the repair done. They never did have it repaired. A month later when we were having other work done the tenant approached my wife and we found out the facet was never fixed. My wife called and had the plumber fix the facet within a day or so. From when spring first came we had to call Vision and repeatedly and tell them to have the tenants cut the weeds down from in front of the property. We had to repeatedly call for almost three months before the weeds were only kinda taken care of. Vision repeatedly remarked "whats the issue?" I had to call constantly from overseas during my deployment. Because they would talk rudely to my wife. On one call from overseas when I asked a simple question Cheri told me they quit, and she did not have time to constantly be antagonized over property management questions, I talked her into not quitting. In November 2013 Cheri from Vision contacted me and told me and my wife the tenants were going to be late on their payment because he lost his job. My wife said don't give them a three day notice because of the hardship they are going through. I called and talked to Cheri and said the same thing. She gave them the notice anyways against our wishes. The tenants subsequently moved out with out any notice, and during the property walk through with obvious damage Cheri marked the property in excellent condition and wanted to give the deposit back. In the insueing discussion Vision blamed my wife for Vision's lack of involvement and management, Cheri became belligerent to the point that had to tell her not to talk to my wife that way. Again Cheri quit, claiming that we said she was lying, that we didnt trust her and many other falsehood that we had never said. Prior to makeing this complaint I called to talk to the owner of vision about this and resolve it i was told Cheri was the owner.