Quality U Expect Appliance Repair LLC

The good: The person on the phone was helpful in scheduling an appointment. The technician came during the window that was promised. They were able to find the issue with my dryer (lint caught in the motor). This cost me $113. The bad: I found Quality U Expect via NextDoor and checked their ratings on Angie's List / Yelp. People mostly had good things to say, so I went ahead and hired them. These guys are booked pretty far out (I had to wait about a week for someone to come out.) I'm ok with the wait time, because I'd rather have someone who can get the job done well. However -- I had a technician take a look at my washer, which was not draining during the spin cycle. After taking a look at the machine, the technician quoted me $390 to fix and replace several parts in the washer. I asked for a breakdown of the parts and labor to understand why the price was so high. For $390, I could buy a replacement washer! They pushed back saying that the system doesn't break it down that way. When I inquired further about the pricing, they said that the technician actually forgot to list one of the parts required, so my total should have been higher, but they were "honoring our original price, our mistake is your gain." When I asked for the Yelp discount, they responded that the price quoted already included a 25% off discount (which nobody had told me I received.) I felt that the lack of price transparency was a little sketchy, so I had another technician from a different company come out despite having to pay another trip charge. On his trip, we discovered that the problem was actually not with the washer at all, but instead due to a clog in the washing machine drain, which was forcing the water back into the machine. I honestly wouldn't have doubted the first technician's assessment if the person responding by email hadn't been strangely unprofessional and pushy about the pricing. In the end, I'm glad they were because I avoided paying $390 for a washer that wasn't broken.

Skip is awesome. My unit would have been repaired IF LG sent the right part. Skip did everything he could do except stand on his head and spit out quarters to get LG to respond to My recalled unit. After 6 months LG still has their head in the sand. Skip is still trying to help us get our issue with Lg resolved. I would recommend Skip to all who are in need of ANY appliance repair. Dave Coffelt

Our 4-year old LG convection microwave oven stopped working (i.e. F-5 error), & these guys are listed on the LG website as an authorized service provider. They were great! They came by to check out the problem, gave us an estimate, ordered the parts, and were back within a few days to make the repair. The oven is up and running again.