Shane's Appliance Repair
About us
My name is Shane Moore. I have been in the Appliance Repair Business for over 20 years. I am the owner and technician! I do not use any subcontractors. I have a registered DBA and I am insured. I charge one flat, low rate for repairs. Please visit my web site to see my rates and services as well as much more information about myself and my company! http://www.shanesappliancerepair.com
Business highlights
Emergency services offered
16 years of experience
Services we offer
Professional appliance service, and installation to all major household brands. Appliances include- refrigerators, and more., built-in cook-tops, built-in ovens, coin-operated washers and dryers, dishwashers, disposals, downdrafts, dryers, laundry centers, microwaves, ranges, repair, trash compactors, washers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.930 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 30 reviews
Anthony S.
Aug 2019
It was excellent, he was on time, on appointment and the price was reasonable.
Tracy B.
Sep 2018
The price for this repair was significantly less than other quotes we received. He keeps prices down partly by working out of his home. We would definitely hire again.
Lyndell G.
Aug 2018
Shane came out a quickly as he could and easily determined that we had some debris in the filtering system restricting water flow to the upper tray. The filter was difficult to reach, and multiple sections had to be removed to get to it. He cleaned it thoroughly and tested the system after. All worked great! Shane is extremely prompt, professional, knowledgeable, and fair in his pricing, utilizing a flat charge for the labor and diagnostic fees to fix one appliance.
Response from Shane's Appliance Repair
"Thank you, [Member Name Removed]. It was a pleasure doing business with you as well. Thank you for your feedback."
Tracy B.
Feb 2018
The heating element on our 4-year-old dryer died, and we had a few quotes around $300 to replace it. Shane's wife returned my call the same day, and we scheduled for that week because of their awesome estimate. The total cost was $150. We also needed a dishwasher part replaced, and we were charged a reduced trip-fee, which we appreciated so much. We were given a window-of-time for the repair on our scheduled day, and they called when they were on their way. My understanding is that this business is operated out-of-the-home, which keeps costs down. We couldn't be more pleased, and we've recommended Shane to all our friends. Shane's Appliance Repair is professional, responsive, knowledgable, and their prices can't be beat.
Response from Shane's Appliance Repair
"Thank you so much for your wonderful review. It was our pleasure to help you with your appliances! Thank you for your referrals. We appreciate you!"
Bill H.
Aug 2017
Shane quickly diagnosed problem, ordered part and installed the part when it arrived.
Ryan V.
Oct 2015
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Karen A.
Dec 2014
Was awesome! Clean, professional, courteous. Arrived on time. Got work done. Charge was VERY reasonable. Would ABSOLUTELY use him again for ALL appliance problems
Response from Shane's Appliance Repair
"Thank you for the wonderful review [member name removed]! We look forward to working with you again in the future!"
Ryan V.
Oct 2014
unknown
Response from Shane's Appliance Repair
"Thank you for the wonderful review [member name removed]! It is always a pleasure to work with you and your wife! We look forward to working with you again soon!"
Susan H.
Jun 2014
he said that the dishwasher would continue to clean poorly because water wasnt hot enough and suggested a refurbished replacement one with a metal tub. we purchased it. after discovering the latch wouldnt work, he was called back and attempted repair, but it still didnt work. he said he would fix it, but i have been calling off and on since december and have had not return call.
I have to prop the dishwasher closed with a chair. the first calls to him were very nice and said that if there are personal reasons he cant call to just let me know but nothing. my last call was to inform him that i was going to submit negative reviews and still no response. very unprofessional.
I have to prop the dishwasher closed with a chair. the first calls to him were very nice and said that if there are personal reasons he cant call to just let me know but nothing. my last call was to inform him that i was going to submit negative reviews and still no response. very unprofessional.
Michelle C.
Jan 2014
Shane arrived in the evening, which was great because I didn't have to take time off of work. He called about 30 minutes before he arrived. He figured out the problem in about 10 minutes, after removing my oven from the cabinets. He actually had the part in his truck, which was a pleasant surprise, and had it fixed and working in no time. Not only did he fix my oven, but also fixed the broiler which hasn't worked in years, and oiled the noisy fan. All for such a great price. Also a very friendly person, and he will be my new appliance repair guy from now on!
Response from Shane's Appliance Repair
"Thank you, [removed member name]. It was a pleasure doing business with you and we look forward to working with you again in the future!"
Kate H.
Jun 2013
I'd used Shane previously and been extremely happy with the service received. This time, I called Shane because of a leak in the washing machine. He quickly identified the cause of the leak and repaired it, along with two other issues. When I mentioned that the dryer was not drying effectively, he checked it and found that the venting was so clogged that no air was getting through - a fire hazard. He fixed that as well.
Shane is excellent at repairs, honest, friendly, and economical without skimping on quality. I already recommend him to everyone I know and will continue to do so.
Shane is excellent at repairs, honest, friendly, and economical without skimping on quality. I already recommend him to everyone I know and will continue to do so.
Tom Y.
May 2013
This is the second time we've used Shane's Appliance Repair and will continue to use them as long as we're in this area. Because they have hours that accommodate working families, it's always been easy to schedule appointments in a reasonable amount of time and at a time of day that works for us. Shane came out one evening because our dryer had stopped working (producing air flow). He diagnosed it and gave it a temporary fix but was appreciatively honest in telling us that the motor would need to be completely replaced. He only charged us for the service call and scheduled to come back a couple days later with a refurbished motor. Thankfully that appointment was made because the temporary fix didn't last as long as we'd all hoped. When he came out to put in the replacement refurbished motor it took no time at all to install it and we were not charged a separate visit for this; it was looked at as an extension of the initial visit because had he had a refurbished motor the first night he came by, it would've been done then. Shane and his wife show exceptional professionalism and customer service with their family-owned business. As a military family, we are especially appreciative to have found such great people to do business with.
Beth D.
Feb 2013
I called Shane's on a Monday to set up an appointment for a service call and spoke to his wife, who does most of the scheduling. Unfortunately he did not have an appointment until late Thursday, but I went ahead and set up the appointment. As promised, Shane called when he was on his way, and he proved to be well worth the wait
He quickly confirmed our suspicion that the heating coil in the dryer needed to be replaced. Based off other reviews of the same issue (under companies' reviews) I was expecting a part to have to be ordered, but was delighted when he said he had the part in his truck and would get it fixed right away. He was efficient and the work was completed quickly. He said that is an advantage of Frigidaire is that their parts are more universal and he's able to keep them more easily in stock. The work was completed quickly and I was thrilled when the cost was only about $170.00. Again, other reviews I'd read from other companies for the same problem appeared to be much more costly. Shane did tell us that Frigidaire stocks two different parts and for this one he puts the new coil in the existing part himself, which is much less expensive. I certainly appreciate that he tries to save his customers money by taking care of it himself, rather than buying the much more costly, but slightly easier to use, part.
We have Shane's Appliance Repair on our bulletin board and will definitely call him again if we have future appliance repair needs, and we would definitely recommend his services.
He quickly confirmed our suspicion that the heating coil in the dryer needed to be replaced. Based off other reviews of the same issue (under companies' reviews) I was expecting a part to have to be ordered, but was delighted when he said he had the part in his truck and would get it fixed right away. He was efficient and the work was completed quickly. He said that is an advantage of Frigidaire is that their parts are more universal and he's able to keep them more easily in stock. The work was completed quickly and I was thrilled when the cost was only about $170.00. Again, other reviews I'd read from other companies for the same problem appeared to be much more costly. Shane did tell us that Frigidaire stocks two different parts and for this one he puts the new coil in the existing part himself, which is much less expensive. I certainly appreciate that he tries to save his customers money by taking care of it himself, rather than buying the much more costly, but slightly easier to use, part.
We have Shane's Appliance Repair on our bulletin board and will definitely call him again if we have future appliance repair needs, and we would definitely recommend his services.
Rose B.
Dec 2012
Shane installed a new refrigerator for me, and I was so impressed by him and his work that, with no contact since, I still remember him well, and would not hesitate to call him or recommend him for future work.
Response from Shane's Appliance Repair
"Thank you ! It was an absolute pleasure to do work for you. I would like to wish you and your family a very Merry Christmas and a Wonderful New Year!"
Geoffry V.
Nov 2012
The service performed by Shane is always fair and honest so I called him to repair a leaky dishwasher. Shane arrived promptly and had the leak fixed in about a half hour. Shane had the parts needed for the repair, as a result I was taken care of in a timely matter. I will be calling Shanes again for all of my appliance repair needs. Keep up the good work !!
Response from Shane's Appliance Repair
"Thank You Member! It was a pleasure meeting you and doing work for you. We look forward to seeing you again in the future!"
MAUREEN C.
Aug 2012
Shane was on time. He was friendly, but worked diligently. Labor very fairly priced - but circuit board expensive. Also, he repaired our freezer door, had never shut well.
Response from Shane's Appliance Repair
"Thank you Member! It was a pleasure doing business for you! We look forward to seeing you again!"
Shannon M.
Aug 2012
I was a little bummed that it took a while to get an opening for the repair, mostly because our schedules didn't line up, but let me tell you, it was worth it. Shane was on time, and had the problem diagnosed in a matter of minutes. He fixed the problem promptly and cleaned up. He also gave me some advice on some other potential appliance repairs.
It is very evident that Shane is knowledgeable and cares about his clients spending their money wisely. I have a dryer that will soon need a new element and I will not hesitate to call Shane when I have the money to do the repair. Or any repair on any appliance I have for that matter!
I am very pleased to add 'Shane's Appliance's" magnet to wall of trusted repair professionals!! Thanks, Shane
It is very evident that Shane is knowledgeable and cares about his clients spending their money wisely. I have a dryer that will soon need a new element and I will not hesitate to call Shane when I have the money to do the repair. Or any repair on any appliance I have for that matter!
I am very pleased to add 'Shane's Appliance's" magnet to wall of trusted repair professionals!! Thanks, Shane
Byron M.
Jul 2012
is is
Response from Shane's Appliance Repair
"Thank you Member! It was a pleasure doing business with you!"
Laurie M.
Jun 2012
- Once Shane arrived, he immediately took the ice dispenser off of the refrigerator. He knew exactly which part needed replacement. He showed me the broken part, explained what was wrong with it, and told me how much the new part would cost before he repaired the problem. He installed the new part and reinforced another part which tends to cause problems. After he put the dispenser back together, he showed me that everything was working smoothly and he cleaned any mess he had made, packed up everything and left.
Response from Shane's Appliance Repair
"Member, Thank you for your great report! Thank you for spreading the word about us. It was an absolute pleasure doing business with you and we look forward to working with you again in the future!"
Byron M.
Jan 2012
Great experience. Good work. Professional and responsive.
Response from Shane's Appliance Repair
"Thanks Mr. McGowan!"
Kate H.
Apr 2011
He came out here about six months ago, and we just used him at the office. We have apartments in our building, so they did repairs for the tenants. One time, he found out that the problem was electrical, rather than what he could fix. He didn't charge us anything, even though he had come out to look at it. He is really awesome.
Jing H.
Apr 2011
Shane was the best repair person I have ever encountered. He was professional and provided outstanding services! He was able to diagnose the dishwasher's problem by listening to it. He's fees are very reasonable too. Can't be happier with services received from him. Will use him for all of my future repair work as long as he is in the area.
Judith B.
Mar 2011
I spent about $80. They were excellent. This was a very unusual issue and the guy who came out had to do a really big problem solving on how to get it worked. He was very professional. We knew him and we also found him on a list that has a whole list of local companies. He came right away, but we had to reschedule because there was a big snowstorm. The quality of his work was excellent. I would definitely use his services in the future too.
Scott T.
Feb 2011
Shane explained what the fan did and why it caused the problems it did. He gave his experiences with various brands of refrigerators, what's the best, etc. and options I have in the future if I have any more problems. He thoroughly went through the refrigerator and also found a clogged drain line so repaired that too. Completed general cleaning of the coils, etc. Gave me ideas and tips on how to do it myself. Told me to call with any issues, and there have been none. Refrigerator has worked perfectly since. Great service, and a very nice person.
C D.
Jan 2011
I called early in the week and requested either a Wed or Fri appointment. Shane was already booked for Wed so I was alloted a 2-hour window on Friday afternoon. I was a bit concerned that I didn't receive a confirmation call the night before, so I checked Friday morning and was assured I had an appointment. Later Shane called to tell me he was on the way. He disassembled the drum of the front-load washer, took the propellers out, rinsed shards of glass from the hoses -- overall, he was very careful to get out all of the glass. He brought his own pan and bowl to catch water and the glass pieces. He alerted me that there might be slivers of glass in the sink into which he poured the water. He was very thorough and very professional. If I have a need, I will absolutely use him again. Plus the price couldn't be beat.
Response from Shane's Appliance Repair
"Thank You Member for the Great Report. It was a pleasure doing business with you. I noticed that you gave me a C rating on Professionalism. I was wondering if you could please let me know what I could have done to improve this. I work really hard towards keeping all of my customers 100% satisfied and pride my self on my perfect ratings. I read through the entire report looking for a reason. Can you Please let me know what I could have done different? I would like to improve what ever needs to be improved. Thank You so much and I look forward to doing business with you in the future!"
Licensing
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FAQ
Shane's Appliance Repair is currently rated 4.9 overall out of 5.
Shane's Appliance Repair accepts the following forms of payment: CreditCard
No, Shane's Appliance Repair does not offer free project estimates.
No, Shane's Appliance Repair does not offer eco-friendly accreditations.
No, Shane's Appliance Repair does not offer a senior discount.
Yes, Shane's Appliance Repair offers emergency services.
No, Shane's Appliance Repair does not offer warranties.